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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,691
This company responds to reviews on average within 5 days

Instant Feedback

73,542 reviews

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Open box klock werks windshield
April 24, 2024

Came across an open box klock werks windsheild on the website. Specifications were listed clearly & was very helpful so I knew exactly what I was getting. It was delivered within a week & in perfect condition. Instructions inside on steps to remove brackets & reinstall new windshield were clear & easy. I was very happy to find a high quality windshield at a lower price (due to open box)

Date of experience: April 13, 2024
Tennessee
1 review
0 helpful votes
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Foot pegs
April 24, 2024

It was a good experience and always good products. Quality products fair prices

Date of experience: April 13, 2024
Pennsylvania
1 review
0 helpful votes
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Always satisfied
April 23, 2024

I've always have had good experiences with JP cycles

Date of experience: April 13, 2024
Texas
1 review
0 helpful votes
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I looked several places for the bike seat that I purchased. J&P Cycles was the only place that had it.

Date of experience: April 13, 2024
Washington
1 review
0 helpful votes
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Always a breeze to find what I need and the turn around time is immediate.

Date of experience: April 13, 2024
Nebraska
2 reviews
0 helpful votes
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Good shocks
April 23, 2024

Easy shopping and check out. Affordable. The shocks lowered my bike to exactly where I wanted it,

Date of experience: April 13, 2024
Texas
3 reviews
0 helpful votes
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Miscellaneous 82 FLH parts
April 23, 2024
Updated review

Great online shopping, items exactly as advertised

Date of experience: April 13, 2024

Great online shopping experience
March 10, 2024
Previous review

Great service, fast shipping, received exactly what I ordered

Date of experience: March 9, 2024
Colorado
1 review
0 helpful votes
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This delete is awesome!
April 23, 2024

The product fit amazingly! Super easy install plug and play… I had no need for a resistor. My signals blink fine.just had to make sure it was plugged in the right way…had to spin them a couple times! Other than that it's great and I love it!

Date of experience: April 13, 2024
Colorado
1 review
0 helpful votes
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J&P Cycles experience
April 23, 2024

I ordered passenger foot pegs and mounts for my 2020 Harley-Davidson Softail Slim. The foot pegs were incompatible with the mounts so I returned them for a refund. The refund has already happened.

Date of experience: April 13, 2024
Illinois
1 review
0 helpful votes
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Quality service and selection
April 23, 2024

Always easy to navigate website. Quality selection, reasonably priced and excellent communication and shipping

Date of experience: April 13, 2024
Colorado
1 review
0 helpful votes
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Tire purchase
April 23, 2024

Arrived quicker than I expected. Ordered Sunday. Arrived on Wednesday.

Date of experience: April 13, 2024
Florida
1 review
0 helpful votes
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Received 3/4 of the ordered items in a timely manner and was refunded charge for item not received and given a 25 credit. Good on customer support but needs inventory system needs work.

Date of experience: April 13, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Wisconsin
1 review
0 helpful votes
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Recieved dirty with rust
April 23, 2024

Was not happy when my bars came and it wasn't just oil but caked on nastiness. Also rust inside the bars. Wasn't satisfied as my buddy got the same bars and came real clean with no gunk or rust. And was told " sorry, just clean them, sorry for the inconvenience ".

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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Good communication. Quick shipping.
April 23, 2024
Updated review

After placing my order, I realized I was only a few dollars short of free shipping. I contacted your customer service who was very accommodating in canceling my order so that I could add more items and send in a new order. Thanks!

Date of experience: April 13, 2024

Great
April 12, 2024
Previous review

Great - at my request, Cathy was quick to cancel my order so that I could add more items. Thanks.

Date of experience: April 2, 2024
North Carolina
1 review
0 helpful votes
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Excellent!
April 23, 2024

Love J&P! Best parts and fast shipping. Great quality parts.

Date of experience: April 13, 2024
Louisiana
1 review
0 helpful votes
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Great Items but shipping?
April 23, 2024

Items worked great. I placed 2 orders on a Friday same day one in the morning & another in the afternoon. The morning item I paid $35 extra for next day air. The afternoon item I paid regular shipping $7. The $7 dollar afternoon Item was delivered Tuesday 4 pm. The $35 dollar item was delivered Tuesday night 7:30 pm. Point being next day air is not worth the money. I will say J&P was good about it when I called they refunded all my shipping cost.

Date of experience: April 13, 2024
California
1 review
0 helpful votes
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Awesome customer service
April 23, 2024

The person that I talked to was very knowledgeable. I didn't think they had the front tire I needed. She said we do! She took my order and fixed the order I had not completed. The tires came in time for my son's birthday. When shopping for our next motorcycle parts, I will go to J&P cycles. They are very reasonable, knowledgeable, efficient and have outstanding customer service.

Date of experience: April 13, 2024
Texas
2 reviews
0 helpful votes
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Ordered parts an all was good.No
April 23, 2024

No complaints.all the products I ordered were package an delivered.

Date of experience: April 13, 2024
Louisiana
1 review
0 helpful votes
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Fits my bike
April 23, 2024
Updated review

Very fast shipping. I like that you can lock it if you want. Just need to provide your own lock.

Date of experience: April 13, 2024

Doing Business for years with J&P, Always GOOD serviceMark
November 2, 2023
Previous review

Doing Business for years with J&P, Always GOOD service
Mark

Date of experience: November 2, 2023
Illinois
2 reviews
0 helpful votes
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Wrong item
April 23, 2024
Updated review

Ordered primary cover gaskets for my shovelhead 4 speed and got the wrong gaskets. Not even close to what I need. I'll be sending them back and hopefully get the right ones. Getting that time of year.

Date of experience: April 13, 2024

Knowing exact part description can be a pain
December 23, 2023
Previous review

Knowing exact part description can be a pain.

Date of experience: December 22, 2023