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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,894
quality
23,806
This company responds to reviews on average within 5 days

Instant Feedback

73,853 reviews

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Florida
1 review
0 helpful votes
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Love the sound
April 25, 2024

Love it, it's easy to order and it was in stock. Plus it makes my 2009 road king sound aggressive and I love it.

Date of experience: April 15, 2024
Illinois
3 reviews
0 helpful votes
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Awesome
April 25, 2024
Updated review

Great process. Fast shipping, got the product I wanted.

Date of experience: April 15, 2024

Had to reorder this part because you sent me one that...
January 3, 2024
Previous review

Had to reorder this part because you sent me one that doesn't fit my bike.

Date of experience: December 31, 2023
Rhode Island
1 review
0 helpful votes
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Good service prices
April 25, 2024
Updated review

Been buying for years from you good prices good service but would love it if you bought back the catalog

Date of experience: April 15, 2024

Bring back catalog
February 9, 2024
Previous review

Have been buying from jp cycles for years fast shipping easy ordering miss having catalog when building custom stuff can't go by model and year was nice to flip through pages and look at different products going online is just not the same

Date of experience: February 8, 2024
Texas
1 review
0 helpful votes
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Fast and easy
April 25, 2024

Fast and friendly speedy shipping product was just as described

Date of experience: April 15, 2024
Georgia
1 review
0 helpful votes
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Winch mount 2024 Rzr xp1000
April 25, 2024

The mount I ordered arrived on time and fit perfectly

Date of experience: April 15, 2024
Michigan
1 review
0 helpful votes
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Happy Camper
April 25, 2024

The whole process was quick, and easy. From their product selection, reviews, videos. After the voice was made the pay options, and even the updates that are given, and the timely delivery.

Date of experience: April 15, 2024
Arizona
1 review
0 helpful votes
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Able to search and select from many different product choices and price points.
Delivery was quick too!
*Be cool if they'd send some stickers with their orders (not so subtle hint)*

Date of experience: April 15, 2024
Georgia
1 review
0 helpful votes
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Delivery
April 25, 2024

I'm a member and supposed to have 2 day shipping but it's been 5 days sometimes 7 days.I'm very disappointed on my 2 day delivery

Date of experience: April 15, 2024
Texas
1 review
0 helpful votes
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Great service
April 25, 2024

J&P has always been great to work with this time was no different.

Date of experience: April 15, 2024
Texas
1 review
0 helpful votes
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Appreciate ya'll so much delivery was on point fits perfectly

Date of experience: April 15, 2024
Kentucky
1 review
0 helpful votes
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Always got whatcha need
April 25, 2024
Updated review

Quality and variety on all the parts you need with fairly quick shipping.

Date of experience: April 15, 2024

Always have competitive prices
April 8, 2024
Previous review

Always have competitive prices.

Date of experience: March 28, 2024
Tennessee
1 review
0 helpful votes
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Quick service and good prices.
April 25, 2024

I have ordered a few things from J&P, and am always satisfied with service and the products.

Date of experience: April 15, 2024
Minnesota
1 review
0 helpful votes
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Wrong part. Intructions sucked.
April 25, 2024

Intstructions just plain sucked, still think its the wrong part and the tech department was clueless. Watse of 40.00. Ill be going to dennis kirk

Date of experience: April 15, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

California
1 review
0 helpful votes
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Wrong part
April 25, 2024

Your rocker shims labled " big twin" dont fit on my shovel even though they claim to be correct on label and on your site

Date of experience: April 15, 2024
Virginia
1 review
0 helpful votes
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Had to return
April 25, 2024

We love doing business with JP Cycles. Your employees are helpful, patient, and understanding! Please, keep up the great work.

Date of experience: April 15, 2024
Florida
1 review
0 helpful votes
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Couldn't ask for more
April 25, 2024

Helpful website that was easy to navigate and Military/First-Responders discount that was quickly verified

Date of experience: April 15, 2024
Texas
1 review
0 helpful votes
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Fast prompt service and delivery
April 25, 2024

Ordered parts and received them in a very timely manner

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Fast Shipping
April 25, 2024

Ordered a wiring harness. Shipped the next day and I had it within two days of ordering. Got exactly what I needed, fit the bike perfectly.

Date of experience: April 15, 2024
Alabama
1 review
0 helpful votes
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No problems. The order arrived 2 days after I placed the order and it was in excellent condition. I was pleased with the item and the service.

Date of experience: April 15, 2024
West Virginia
2 reviews
0 helpful votes
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Awesome as always. Thanks again for the great service and stock.

Date of experience: April 15, 2024