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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,665
This company responds to reviews on average within 5 days

Instant Feedback

73,419 reviews

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California
2 reviews
0 helpful votes
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Simple and quick
May 7, 2024

Groovy dudes and great service, easy to find shocks and quick to the door.

Date of experience: April 25, 2024
Colorado
1 review
0 helpful votes
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Great customer service!
May 7, 2024

I ordered a backrest for my Harley that I didn't realize would not work because of the Mustang seat I have. I contacted them and they made it real easy for me to correct my mistake and the lady I spoke with on the phone was really great.

Date of experience: April 25, 2024
Minnesota
1 review
0 helpful votes
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Items I was looking for were in stock and shipped fast.

Date of experience: April 25, 2024
Pennsylvania
1 review
0 helpful votes
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Was actually looking for a bag that I could put phone and bike registration in and transfer between bikes...the catalog came by coincidence in two weeks with what I was looking for

Date of experience: April 25, 2024
South Carolina
1 review
0 helpful votes
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Shocks for the wife's bike
May 7, 2024

Ordered shocks for the wife's bike. Lots of options! Found a pair. Can't wait to get them installed!

Date of experience: April 25, 2024
Missouri
1 review
0 helpful votes
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V$H pipes
May 7, 2024

I like the pipes but for some reason they stopped putting the instructions to the specific bike I ordered them for and it came with a card to scan fit instructions but the instructions went to a different bike (and different brand of bike) I had to call and have them send the instructions... but the pipes them self's are great.

Date of experience: April 25, 2024
Oklahoma
1 review
0 helpful votes
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Easy and convenient
May 7, 2024

Everything went well. However why do you not also include certain government employees in your first responder criteria? You list military, police, fire and ems but you do not include road construction workers. We also are considered first responders. Any time there is natural or even terroristic disasters we are also required to respond. We do so much more than just repair roadways. We are the ones who salt, sand, plow and clear roads impacted by severe weather. We also clear roads and other things during unnatural disasters. Many times we react much faster than any company with trucks and equipment to remove or move structures in search of survivors from all types of disasters. Thank you

Date of experience: April 25, 2024
Connecticut
1 review
0 helpful votes
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Not a perfect fit.
May 7, 2024

The rear seat had to be modified to accommodate the backrest. Good product that is made well but doesn't fit the stock seat as advertised.

Date of experience: April 25, 2024
Wisconsin
2 reviews
0 helpful votes
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Swing arm bushing kit
May 7, 2024

It hasn't been installed in the bike yet, it still process. One the plastic washers was cracked, and I'll have to use one of the old ones. Not happy about that after paying what I did for the kit.

Date of experience: April 25, 2024
Iowa
1 review
0 helpful votes
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Great service
May 7, 2024

Had a question about a Part got in touch with customer service. They answered it quickly and got my part ordered right away.

Date of experience: April 25, 2024
California
2 reviews
0 helpful votes
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Great! They arrived on time
May 7, 2024

Great experience. Product came on the estimated date.

Date of experience: April 25, 2024
Tennessee
1 review
0 helpful votes
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Great
May 7, 2024

Anything with J&P cycles is great! Everything I ordered worked and arrived before the set delivery date

Date of experience: April 25, 2024
New York
1 review
0 helpful votes
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Couldn't be better
May 7, 2024

Excellent customer service and super quick delivery

Date of experience: April 25, 2024
Colorado
1 review
0 helpful votes
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Fast delivery
May 7, 2024

My husband was very happy with how fast his order was delivered. He is so happy that he will probably order his rear tire.

Date of experience: April 25, 2024
Kentucky
1 review
0 helpful votes
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Fast shipper
May 7, 2024

Ordered my stuff and it came just as described and really fast.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Meh
May 7, 2024

Well I understand mistakes happen and whatever but I didn't not receive my first order it took almost 2 months to not get shipped properly then I had to re order the parts. I did receive the second one in 2 weeks which was great. But then the arleness mirrors I bought are too short to replace my stock mirrors. Also the bolt snapped when I was installing them and they only send you the bare minimum in hardware so I'm sort of screwed here dunno how to contact arleness or what to do.

Date of experience: April 25, 2024
North Carolina
1 review
0 helpful votes
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Speaker
May 7, 2024

All was good as it was an open box item. Some hardware was missing which was frustrating but we got it done.

Date of experience: April 25, 2024
Wisconsin
1 review
0 helpful votes
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Satisfied customer
May 7, 2024
Updated review

J&P Cycles always has exactly what I need when I can't find it on other sites super happy with quality and availability, it wasn't on my doorstep the second I hit the button to buy it but it did come in a timely fashion of two days.

Date of experience: April 25, 2024

They sure do have everything I'm looking for!
April 24, 2024
Previous review

They sure do have everything I'm looking for!

Date of experience: April 14, 2024
Ohio
1 review
0 helpful votes
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Fast shipping & FREE
May 7, 2024

The oil drain pan was in stock & at a fantastic price!
The free shipping sealed the deal!

Date of experience: April 25, 2024
Michigan
1 review
0 helpful votes
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Great service
May 7, 2024

Best place to buy motorcycle parts, and the price is good, product came at the time it said,

Date of experience: April 25, 2024