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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,638
This company responds to reviews on average within 5 days

Instant Feedback

73,310 reviews

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West Virginia
1 review
0 helpful votes
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First choice.
May 7, 2024

Anytime I need a new part or some guidance. I come here.

Date of experience: April 25, 2024
Washington
1 review
0 helpful votes
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I received the most expensive item of my order ($400) and the box was so damaged. Luckily everything inside was not.

Date of experience: April 25, 2024
Tennessee
1 review
0 helpful votes
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Good
May 7, 2024

It's fine parts were in stock did not have to wait

Date of experience: April 25, 2024
Iowa
1 review
0 helpful votes
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Got my parts quickly, they fit right on as advertised. Good company.

Date of experience: April 25, 2024
Maine
1 review
0 helpful votes
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2001 Harley parts
May 7, 2024

You were able to supply the parts I needed when nobody else was able to get them.Even Amazon could`nt get them.

Date of experience: April 25, 2024
Washington
1 review
0 helpful votes
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Great service and prices
May 7, 2024

Great selection and prices service, return policy.
The only complaint I may have is the way categories and selections for specific models are set up. Too often I see parts that have nothing to do with my search or selection. This makes finding the right part harder.

Date of experience: April 25, 2024
Wisconsin
3 reviews
0 helpful votes
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Great service
May 7, 2024

Cool... 100 points
Good service, quick and easy
Fast delivery

Date of experience: April 25, 2024
New Jersey
1 review
0 helpful votes
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Right part right time
May 7, 2024
Updated review

You had the part that I needed although the price seemed a little high compared to the other branded parts.

Date of experience: April 25, 2024

Right part right time
March 29, 2024
Previous review

I always seem to find the part I need on your site at a fair price and usually fast shipping!

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Ok
May 7, 2024

I do not wish to submit 50 characters. Next survey will be deleted

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
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These things are heavy duty. Seem to put out a LOT of light (haven't run them at night yet). Only issue is the carriage bolts that come with the mount is a bit too short. When installed, the bolt only goes about half way into the nut when tightened and doesn't even contact the nylon lock ring. I'll be picking up some stainless bolts to replace them shortly, which will at least make me feel better about it. It's a minor issue, but be aware of it when installing these. Overall, I like them!

Date of experience: April 25, 2024
North Carolina
1 review
0 helpful votes
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Nice wheel
May 7, 2024

Good parts quick, great parts and reasonable prices. I will definitely order from J&P Cycles again.

Date of experience: April 25, 2024
Alabama
1 review
0 helpful votes
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Looks great on my bike and is very bright. I would buy these again.

Date of experience: April 25, 2024
Indiana
3 reviews
1 helpful vote
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Great products
May 7, 2024

Shipping was slow but products are top notch.
Customer service is excellent if needed.

Date of experience: April 25, 2024
Florida
1 review
0 helpful votes
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Team was extremely helpful when conducting a bulk order - quality of the product and priced were unmatched. Will definitely use for future purchases.

Date of experience: April 25, 2024
Tennessee
1 review
0 helpful votes
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I recently purchased a saddlemen seat for my CBR1000rr. The seat did don't initially fit so I contacted customer service to address. The rep was extremely polite and very helpful. After speaking with her, I decided to give it one more shot and " bam", it worked and seat was installed.

Date of experience: April 25, 2024
Massachusetts
3 reviews
0 helpful votes
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Rockin!
May 7, 2024

Customer service know their stuff. I was fairly certain of an answer but asked they guys anyway, and they confirmed what I thought. I am still learning my way around motorcycles and this was wonderful.

Date of experience: April 25, 2024
Missouri
1 review
0 helpful votes
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Great Job
May 7, 2024

Product was delivered on time. No shipping damage probably was exactly what I had ordered. Thanks again.

Date of experience: April 25, 2024
Maine
1 review
0 helpful votes
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Hard to guess
May 7, 2024

Good quality, no half sizes available and going up one size really doesn't work for me. I would recommend shopping in person if that option is a possibility.

Date of experience: April 25, 2024
Oklahoma
1 review
0 helpful votes
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Great selection
May 7, 2024

Highly recommend ordering online, easy,fast and price

Date of experience: April 25, 2024
Maine
1 review
0 helpful votes
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Satisfied with service
May 7, 2024

Ordered gloves for the family and new sneakers for the bikes. Everything was delivered timely and in good condition.

Date of experience: April 25, 2024