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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,908
quality
23,958
This company responds to reviews on average within 4 days

Instant Feedback

74,312 reviews

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Connecticut
1 review
0 helpful votes
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Always easy fast and reliable
May 15, 2024

Always easy fast and reliable and the turn around time of getting the product is usually very quick.

Date of experience: May 5, 2024
Massachusetts
2 reviews
0 helpful votes
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Easy process
May 15, 2024

I was looking for a quieter baffle for my Vance and Hines pipes due to the fact that I ride long distance all year round and I reached out to JP and they made sure I had the right parts. It was an easy process and I'm very happy with the baffles.

Date of experience: May 5, 2024
West Virginia
1 review
0 helpful votes
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Mini apes
May 15, 2024

I pulled up the website, entered my make, and model and year Harley Davidson, and found the handlebars I wanted

Date of experience: May 5, 2024
Idaho
2 reviews
0 helpful votes
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Only Got 2 front brake pads
May 15, 2024
Updated review

Product was fine, but when I ordered a set of front brake pads, I assumed I was paying for 4 pads. The order from did not specify that I would only get 2 pads when I checked the quantity 1
Why would you send only 2 brake pads for a bike that has 2 front brake discs? Now I have to order 2 more pads. (frustrating)

Date of experience: May 5, 2024

Fast and easy
May 7, 2024
Previous review

Fast and easy

Date of experience: April 24, 2024
Colorado
1 review
0 helpful votes
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Quick and reliable delivery. Product was exactly as described.

Date of experience: May 5, 2024
Maryland
1 review
0 helpful votes
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My overall experience
May 15, 2024

Very quick shipping. Excellent products and price was expected.

Date of experience: May 5, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping
May 15, 2024

3 separate items ordered with 3 separate shipments, that definitely could be improved

Date of experience: May 5, 2024
Michigan
1 review
0 helpful votes
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Never thought when I started restoring two Harleys and a 65 Honda cb160 (everything was sitting for over 20 years) that parts would be this easy to source and accurately identify. Your website is amazing and everything I've ordered using your filters has been exactly what I needed. Also, your quality control is excellent even your budget and house items are amazing. Thanks for helping these old bikes come to life again!

Date of experience: May 5, 2024
Florida
1 review
0 helpful votes
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Nice filler lights
May 15, 2024

Fast, discounted and free shipping…. A+++++
I highly recommend this store.

Date of experience: May 5, 2024
Arkansas
1 review
0 helpful votes
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Very good experience over all.
May 15, 2024

Good price, fast shipper, excellent choices of products, easy to navigate through site.

Date of experience: May 5, 2024
Alabama
1 review
0 helpful votes
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Great products
May 15, 2024

I ordered a brake line and clutch cable both arrived within a few days and fit perfect!

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
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Part was not OEM -
May 15, 2024

Still works, but the part was not the same as original. Still satisfied though

Date of experience: May 5, 2024
Maryland
1 review
0 helpful votes
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Delivery
May 15, 2024

Delivery was seamless and drivers were very professional and courteous

They were in ti. E

Date of experience: May 5, 2024
Mississippi
1 review
0 helpful votes
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Front brake master cylinder
May 15, 2024

I received everything in great condition and all parts counted for. I'll definitely be ordering again in the future.

Date of experience: May 5, 2024
South Carolina
1 review
0 helpful votes
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Several different shipments
May 15, 2024

All items were received in an acceptable amount of time but arrived on different days and even over a week apart. I would have preferred one package

Date of experience: May 5, 2024
Ohio
1 review
0 helpful votes
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Great selection
May 15, 2024
Updated review

Great selection with fast Checkout. Shipping partners could "tighten up", but that's the world we live in these days

Date of experience: May 5, 2024

Fast and EASY!
October 1, 2023
Previous review

Fast and EASY!

Date of experience: October 1, 2023
North Carolina
2 reviews
0 helpful votes
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Motorcycle mud flap
May 15, 2024
Updated review

3 star because shipping policy states "free shipping",limited time,$0-$49.99".
Free shipping did not show up on order,so I pay the freight I would say.

This issue was resolved. Customer rep. Cody was excellent. They refunded the shipping charge to me.
Great customer service!,.although response tme took about a week.

Date of experience: May 5, 2024

3 star because shipping policy states "free shipping",limite...
May 1, 2024
Previous review

3 star because shipping policy states "free shipping",limited time,$0-$49.99".
Free shipping did not show up on order,so I pay the freight I would say.

Date of experience: April 21, 2024
California
1 review
0 helpful votes
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Good website but…
May 15, 2024

I ordered a part for my Harley that did not fit, which according to the website it said it would and it was made for my year bike. Unfortunately because of your return policies I can't return it because I've opened the item so now I have to wear a 80+ dollar loss. But I will say at least ordering the part was easy.

Date of experience: May 5, 2024
Maryland
2 reviews
0 helpful votes
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Took to long to receive
May 15, 2024

Item description stated next day shipping, which was one of the reasons for shopping at J&P. It did not ship next day and took a week to get.

Date of experience: May 5, 2024
Washington
1 review
0 helpful votes
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Outstanding company
May 15, 2024

This company has always had what I needed and they makes it easy to locate parts and ships fairly fast!

Date of experience: May 5, 2024