Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always easy fast and reliable and the turn around time of getting the product is usually very quick.
I was looking for a quieter baffle for my Vance and Hines pipes due to the fact that I ride long distance all year round and I reached out to JP and they made sure I had the right parts. It was an easy process and I'm very happy with the baffles.
Product was fine, but when I ordered a set of front brake pads, I assumed I was paying for 4 pads. The order from did not specify that I would only get 2 pads when I checked the quantity 1
Why would you send only 2 brake pads for a bike that has 2 front brake discs? Now I have to order 2 more pads. (frustrating)
3 separate items ordered with 3 separate shipments, that definitely could be improved
Never thought when I started restoring two Harleys and a 65 Honda cb160 (everything was sitting for over 20 years) that parts would be this easy to source and accurately identify. Your website is amazing and everything I've ordered using your filters has been exactly what I needed. Also, your quality control is excellent even your budget and house items are amazing. Thanks for helping these old bikes come to life again!
Fast, discounted and free shipping…. A+++++
I highly recommend this store.
Good price, fast shipper, excellent choices of products, easy to navigate through site.
I ordered a brake line and clutch cable both arrived within a few days and fit perfect!
Still works, but the part was not the same as original. Still satisfied though
I received everything in great condition and all parts counted for. I'll definitely be ordering again in the future.
All items were received in an acceptable amount of time but arrived on different days and even over a week apart. I would have preferred one package
Great selection with fast Checkout. Shipping partners could "tighten up", but that's the world we live in these days
3 star because shipping policy states "free shipping",limited time,$0-$49.99".
Free shipping did not show up on order,so I pay the freight I would say.
This issue was resolved. Customer rep. Cody was excellent. They refunded the shipping charge to me.
Great customer service!,.although response tme took about a week.
3 star because shipping policy states "free shipping",limited time,$0-$49.99".
Free shipping did not show up on order,so I pay the freight I would say.
I ordered a part for my Harley that did not fit, which according to the website it said it would and it was made for my year bike. Unfortunately because of your return policies I can't return it because I've opened the item so now I have to wear a 80+ dollar loss. But I will say at least ordering the part was easy.
Item description stated next day shipping, which was one of the reasons for shopping at J&P. It did not ship next day and took a week to get.
This company has always had what I needed and they makes it easy to locate parts and ships fairly fast!
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.

