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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,896
quality
23,826
This company responds to reviews on average within 5 days

Instant Feedback

73,921 reviews

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Arkansas
1 review
0 helpful votes
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Missing items
June 15, 2024

Package was missing hardware, nut and bolts. I had to rummage through the shop to find what I needed.

Date of experience: June 5, 2024
Maryland
1 review
0 helpful votes
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Fits perfect
June 15, 2024

Good product. Came in a timely manner and fits my 84 sportster perfect

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Great experience
June 15, 2024

Quick and easy got what I needed. Delivered in time for my ride coming up.

Date of experience: June 5, 2024
Pennsylvania
1 review
0 helpful votes
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Easy delivery
June 15, 2024

I had no problem finding what I wanted I paid for next day delivery 6 days later package was now delivered customer service was helpful and nice two days later ups delivered my package the part fit easy and looks good

Date of experience: June 5, 2024
Alabama
1 review
0 helpful votes
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Product 5, service 0
June 15, 2024

Worst customer service ever. Product was guaranteed to ship within 48 hours. Ordered on a Monday. Shipped a week later.
When I called, I was told "It was already shipped""
It never shipped, they simply generated a label. Then it sat in the warehouse for a week.
Zero help offered, zero anything.

Date of experience: June 5, 2024
New York
1 review
0 helpful votes
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Air Filter
June 15, 2024

Harley no longer carries the product I needed and was able to find it easily here with multiple options.

Date of experience: June 5, 2024
Missouri
1 review
0 helpful votes
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Fast shipping
June 15, 2024

Got my battery quickly and was able to get back out and ride! Thanks JP!

Date of experience: June 5, 2024
New Jersey
1 review
0 helpful votes
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Thanx! Was worried I would not find all 3 parts! Thanx for fast ship too

Date of experience: June 5, 2024
Texas
3 reviews
0 helpful votes
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Tires
June 15, 2024

I needed tires for my 14 fat boy lo and it was easy and quick to pick my tires and order them

Date of experience: June 5, 2024
California
2 reviews
0 helpful votes
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Fast service and quick delivery.
June 15, 2024

Voltage regulator was as described and the price was fair. Easy checkout and fast delivery. Will be installing in a couple of months after my custom chopper is reassembled.

Date of experience: June 5, 2024
Michigan
1 review
0 helpful votes
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Fresh Tread
June 15, 2024

I ordered a new tire for my 99 Harley-Davidson Sportster. It arrived a day earlier than expected and is exactly what I wanted. Using the site was easy!

Date of experience: June 5, 2024
New Jersey
1 review
0 helpful votes
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Great quality
June 15, 2024

I bought these same hand grips a few years ago. I love them so much that when I got my new bike I got another set.

Date of experience: June 5, 2024
Tennessee
1 review
0 helpful votes
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The quality of my voltage regulator was nothing short of surprising through this company. The extra couple inches of connector length made installation and reconnection simple.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Battery
June 15, 2024

Great battery! Started my bike up right away. Also had new bolts and washers for battery cable. Was a I little bigger than original battery but it's getting the job done

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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Dealing with J&P Cycles
June 15, 2024

I've been buying things from J&P for many years. I haven't had any issues that I can remember. I plan on using them for the foreseeable future.

Date of experience: June 5, 2024
Tennessee
1 review
0 helpful votes
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Great experience
June 15, 2024

Attentive, prompt, friendly, knowledgeable, met my expectations, great customer service

Date of experience: June 5, 2024
North Carolina
1 review
0 helpful votes
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Bait and switch
June 15, 2024

I purchased through this website because I was offered a 10% off promo code from J&P Cycles. After putting almost $500.00 worth of products into my shopping cart and then completing my purchase I found out that the products I purchased were not allowed with the promo code. The promo code was not shown with any limitations prior.

Date of experience: June 5, 2024
Indiana
1 review
0 helpful votes
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I'm satisfied
June 15, 2024

Fast shipping, reasonable prices. I received my order in time to go on a ride that I thought I'd miss.

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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Great parts, great service
June 15, 2024

Parts ordered fit exactly as supposed to. Quick delivery fair price..

Date of experience: June 5, 2024
Hawaii
1 review
0 helpful votes
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Carrier
June 15, 2024

FedEx got my order here safely without getting it lost, not like the USPS, that lost 2 orders for me in the past 2 months, ty for using FedEx or UPS.

Date of experience: June 4, 2024