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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,690
This company responds to reviews on average within 5 days

Instant Feedback

73,530 reviews

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Indiana
1 review
0 helpful votes
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My experiences have been excellent. I would highly recommend J&P.

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
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Nice shirt
June 18, 2024

The corner of the shirt plastic packaging had a hole in it but,it's no big deal

Date of experience: June 8, 2024
Minnesota
2 reviews
0 helpful votes
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Usually happy, this time not.
June 18, 2024

Ordered a starter and gaskets next day, due to the local dealers not having one in stock. Ordered on Tuesday morning. One gasket showed wed. The other showed Friday. And the starter didn't show until late afternoon Saturday. They refunded the shipping charges. But I ended up missing my deadline because of it.

Date of experience: June 8, 2024
Arizona
1 review
0 helpful votes
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Seat
June 18, 2024

I ordered a seat and it arrived pretty quickly. Overall very satisfied.

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
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Mirrors fit.
June 18, 2024

Love these mirrors. They are a great size and give me a clear vision instead of "objects are closer than they appear". Nice and wide and the style matches my 01 Honda Aero nicely! Great purchase and well worth it.

Date of experience: June 8, 2024
Arizona
1 review
0 helpful votes
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Good service.
June 18, 2024

The products that I recently purchased were delivered promptly. I am very pleased with the quality of these items.

Date of experience: June 8, 2024
Ohio
1 review
0 helpful votes
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Replacement floorboards
June 18, 2024

2003 flhtcui original floorboards were shot. Drag specialties replacements were an exact fit and identical to the ones i replaced. Ordring was quick and easy, and the items shipped right away.

Date of experience: June 8, 2024
North Carolina
1 review
0 helpful votes
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Wrong part delivered.
June 18, 2024

I was extremely disappointed to receive the wrong part, a pet $#*! valve for a 2002 Honda VT1100C2 Shadow Spirit Honda part number *******-MAH-023. My fuel hose connector has a diameter of 3/8 in. The part I received had a 1/4 in. I remedied the connection issue with a piece of surgical hose. When trying to insert the valve into the gas tank I found that the screen exterior circumference was larger than the opening of the gas tank. I only had 48 hrs. To get it inspected before the license plate expired(my fault). I ground and polished the plastic tip of the screen until I was down to the wire screen itself. Still no fit. I tried inserting valve without the screen. The bolt threads did fit but without making a seal thus a fuel leak. Having altered the part the return option was lost.

Date of experience: June 8, 2024
Sri Lanka
1 review
0 helpful votes
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Fast and easy
June 18, 2024

Was trying to get 10 percent off but could not figure how to get it

Date of experience: June 8, 2024
Illinois
1 review
0 helpful votes
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Great customer service
June 18, 2024

Put in order for axle kit. Received an empty torn box thanks to usps. Called j&p cycles customer service talked to Jason l he sent another one fedex. Received axle kit fast service great customer service they care about customers. 5 stars

Date of experience: June 8, 2024
Indiana
1 review
0 helpful votes
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Happy
June 18, 2024

Been a long time customer. Very pleased with product and service.

Date of experience: June 8, 2024
Illinois
3 reviews
0 helpful votes
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Product and shipping
June 18, 2024

J&P has always been great to deal with...and while this package did arrive on time...I'd prefer UPS shipping...but lately things have been coming with FedEx and they aren't always reliable...recently had to cancel an order with another company that the package was lost over a week with FedEx

Date of experience: June 8, 2024
Florida
1 review
0 helpful votes
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Screws
June 18, 2024
Updated review

Quickly found what I needed. So I thought. I contacted customer service and they took care of me.

Date of experience: June 8, 2024

Shift lever
May 26, 2024
Previous review

I ordered the the shift lever from J&P and it arrived amazingly fast. I was practically dead in the water because the lever I was replacing would come loose and come off the shift rod. I installed the new lever as soon as I got it and I could see the difference. The spline was worn on the only one and I couldn't tighten it down to stay on. The new one I put on and it stays in place. It's been four days and it is just as secure on the shift shaft as when I installed it.

Date of experience: May 16, 2024
California
2 reviews
0 helpful votes
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Chrome Spokes
June 18, 2024

Quick and easy process. Fast delivery. Great product and selection options

Date of experience: June 8, 2024
Maryland
1 review
0 helpful votes
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Satisfied
June 18, 2024

Good product delivered promptly. Exactly what I needed to have water at my disposal on handlebars

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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XLNT SERVICE
June 18, 2024

Have been a J&P Cycle client for years and have yet to be disappointed in any aspect of their business. Have only had to return one item & that service was second to none.

Date of experience: June 7, 2024
Mississippi
1 review
0 helpful votes
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Tires were amazing
June 18, 2024

I ordered some tires for my motorcycle. The whole experience was very good. Order all the way to deliver went well.

Date of experience: June 7, 2024
Indiana
1 review
0 helpful votes
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Had difficult finding the parts for our specific bike. Also try to cancel order with in 24 hours when I realized it would not work & parts were not gathered or shipped. Was told no. Then had to wait till we recived the parts which took 11 days. Then we had to go to FedX and return them. J&P did supply the labels & pay shipping, thank you. All the time not able to get my refund till they recive & process parts. Looking like a 3 week experience. Not happy. But everyone I spoke with was professional & polite. I still understand why go there all the motions for wrong parts to be shipped?

Date of experience: June 7, 2024

Had difficult finding the parts for our specific bike
June 6, 2024
Previous review

Had difficult finding the parts for our specific bike.

Date of experience: May 26, 2024
Illinois
1 review
0 helpful votes
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Rating:

I recently had the pleasure of making an online purchase from JP Cycles, and I must say, it was an exceptionally smooth and satisfying experience. From start to finish, JP Cycles exceeded my expectations in every aspect.

First and foremost, the website is incredibly user-friendly and well-designed. Finding the exact motorcycle part I needed was a breeze, thanks to their intuitive search function and extensive product catalog. The detailed product descriptions, specifications, and customer reviews provided all the information I needed to make an informed decision.

The ordering process was seamless and hassle-free. JP Cycles offers various payment options, including secure online transactions, which gave me peace of mind. The checkout process was quick, and I received a confirmation email promptly.

What impressed me the most was the lightning-fast shipping. Despite being located across the country, my package arrived at my doorstep within a couple of days. The packaging was robust and ensured the safe delivery of my purchase.

Upon opening the package, I found my item to be exactly as described and in pristine condition. The quality of the product surpassed my expectations, and it was evident that JP Cycles takes great care in selecting their inventory.

Furthermore, the customer service provided by JP Cycles was outstanding. I had a few questions regarding the installation process, and their knowledgeable and friendly customer support team promptly responded to my inquiries, guiding me through the entire process.

Overall, my experience with JP Cycles was nothing short of exceptional. From their user-friendly website and extensive product range to their speedy shipping and excellent customer service, they have set a benchmark for online motorcycle parts shopping. I highly recommend JP Cycles to all motorcycle enthusiasts out there, and I will definitely be returning for my future needs.

Thank you, JP Cycles, for making my online purchase a seamless and enjoyable experience!

Date of experience: June 7, 2024
Australia
1 review
0 helpful votes
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Australian order for parts.
June 18, 2024
Updated review

Did not receive everything I ordered. Excellent service except you didn't have tranny studs I need. Parts came quick and well packed.

Date of experience: June 7, 2024

So far OK, waiting to see if I got what I wanted
June 4, 2024
Previous review

So far OK, waiting to see if I got what I wanted.

Date of experience: May 25, 2024