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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,686
This company responds to reviews on average within 5 days

Instant Feedback

73,501 reviews

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
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Seat
June 20, 2024

Chatted with Mike F and he informed me to look under Road King for my FLHTP for more solo seat options. If it does fit he was excellent.

Date of experience: June 10, 2024
Tennessee
1 review
0 helpful votes
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Satisfied Customer
June 20, 2024

I'm always pleased with everything I order. Their products and customer service are exceptional.

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
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JP knows HD! If it's made JP will have it. If not they can get it!

Date of experience: June 10, 2024
Louisiana
1 review
0 helpful votes
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Parts
June 20, 2024

Great service. Quick delivery time. Completely satisfied

Date of experience: June 10, 2024
Ohio
1 review
0 helpful votes
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Thumbs Up
June 20, 2024

My experience was smooth and as expected. I had no issues with finding the products, ordering, or delivery.

Date of experience: June 10, 2024
New Jersey
1 review
0 helpful votes
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Great product shipped fast
June 20, 2024

Easy site to navigate and ensure I order the correct part. Part came as described with super fast shipping.

Date of experience: June 10, 2024
Missouri
1 review
0 helpful votes
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Rear tire
June 20, 2024

Receiving a rear tire that is already 3 years old is a bit disappointing

Date of experience: June 10, 2024
Indiana
1 review
0 helpful votes
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Excellent experience
June 20, 2024
Updated review

Easy to find the exact products im looking for. No hassle on order completion.

Date of experience: June 10, 2024

Easy and cool!
June 4, 2024
Previous review

Easy and cool!

Date of experience: May 24, 2024
Michigan
1 review
0 helpful votes
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Fast!
June 20, 2024

Had the exact part I needed for a spectacular price. Ordered on a Sunday night and had it in my hands Wednesday.

Date of experience: June 9, 2024
Virginia
1 review
0 helpful votes
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Timing cover
June 20, 2024

Ordered a timing cover for my buddies sportster to have custom engraved for his bike was fairly easy to figure out which one I needed

Date of experience: June 9, 2024
Nevada
1 review
0 helpful votes
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J&P slaps harder than will smith! Order exact and fast as hell. Don't sleep, like Chris rock. Get your order in today!

Date of experience: June 9, 2024
Massachusetts
2 reviews
1 helpful vote
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Returns easy
June 20, 2024

No hassle returns. Easy to print return label and no restocking fee.

Date of experience: June 9, 2024
Alabama
1 review
0 helpful votes
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Excellent
June 20, 2024
Updated review

Excellent product and great time on the shipping. I've never had to wait over a week to get my order

Date of experience: June 9, 2024

Your guys are fucking awesome 😎
April 22, 2024
Previous review

Your guys are fucking awesome 😎

Date of experience: April 11, 2024
Washington
2 reviews
0 helpful votes
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Sloooow shipping
June 20, 2024

I forgot how incredibly slow JP Cycles is with thier shipping service. I really needed my part to put my bike together and it's taken over a week to get them.

Date of experience: June 9, 2024
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Wyoming
2 reviews
0 helpful votes
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Women's Leather coat
June 20, 2024

Very pleased. Fast and accurate ordering and shipping. Haven't had any reason to contact customer service.

Date of experience: June 9, 2024
Washington
1 review
0 helpful votes
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Satisfied
June 20, 2024

Recieved the tires that I ordered in a timely fashion. Ordered from J&P many times. Never had any complaints

Date of experience: June 9, 2024
Michigan
1 review
0 helpful votes
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Good
June 20, 2024

Shipping has been good, parts come as described, website is easy to use.

Date of experience: June 9, 2024
Ohio
1 review
0 helpful votes
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Arrived broken.
June 20, 2024
Updated review

Product unserviceable, but the return process worked well. I was stuck paying for secondary packaging but I had disposed of the original box.

Date of experience: June 9, 2024

So far so good
June 8, 2024
Previous review

So far so good.

Date of experience: May 29, 2024
Kansas
1 review
0 helpful votes
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Second order
June 20, 2024

I've purchased parts from this site on two occasions - both transactions were completed without issue and shipping was fast. Will order more parts in the future I'm sure.

Date of experience: June 9, 2024
Wisconsin
1 review
0 helpful votes
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Sporty parts
June 19, 2024

Fast service, products shipped next day. Thanks for getting me back on the road quickly!

Date of experience: June 9, 2024