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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,866
quality
23,498
This company responds to reviews on average within 5 days

Instant Feedback

72,914 reviews

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Taillights
September 23, 2025

It was a good experience. Relatively fast but it looked like bulbs were missing from the pacgage, but I didn't need them anyway.

Date of experience: September 13, 2025
New Jersey
1 review
0 helpful votes
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Paint dry
September 23, 2025
Updated review

Waiting for my part was as exciting as watching paint dry! Was extremely happy when it did!

Date of experience: September 6, 2025

Painless!
September 12, 2025
Previous review

Painless!

Date of experience: September 2, 2025
Nebraska
1 review
0 helpful votes
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Easy, fast and no surprises
September 23, 2025
Updated review

It was easy and online chat helped me decide on correct model

Date of experience: September 13, 2025

Pretty easy and straight forward
September 10, 2025
Previous review

Pretty easy and straight forward. Govt ID remembered.

Date of experience: August 31, 2025
Minnesota
1 review
0 helpful votes
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Buying Goodies
September 23, 2025

Website is easy to find what you want. Items where priced well. Quick shipping. Well packaged.

Date of experience: September 13, 2025
Pennsylvania
1 review
0 helpful votes
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Satisfaction Guaranteed!
September 23, 2025

Needed an old starter for my 88 HD Softail Custom, who else but JP had what I needed. Installed and working Perfect. Thank you.

Date of experience: September 13, 2025
Missouri
1 review
0 helpful votes
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Shopping for parts without the stress
September 23, 2025
Updated review

As always it was fast and stress free. I got the parts I needed and some extra advice. I was helped with all issues I was dealing with.

Date of experience: September 3, 2025

They made it quick and easy to find what I was looking
September 13, 2025
Previous review

They made it quick and easy to find what I was looking.

Date of experience: September 3, 2025
Florida
2 reviews
0 helpful votes
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Gas protectors
September 23, 2025

They show a 10% discount but of course mine didn't get it, and took a while to get them

Date of experience: September 13, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

We sincerely apologize for any issues you encountered while applying the promo code. To ensure you're eligible, please verify that you're logged into your account, as guest accounts may not qualify for promotional discounts. While we offer a variety of promo codes for both new and existing customers, some manufacturers restrict discount eligibility, which is why exclusions do apply. Additionally, certain promotions may have additional restrictions. If you have any questions before placing your order, please don’t hesitate to reach out to us at We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com

We’ll be happy to assist you in confirming any exclusions or restrictions. Once again, we appreciate your feedback and look forward to serving you in the future!

Missouri
1 review
0 helpful votes
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Good product Iffy shipping
September 23, 2025

It's all good. But part was supposed to be in on Friday, then it changed to Saturday, I finallly received the part on Monday. With me I run a small shop by myself, so the quicker I can get a bike out of the way the better.

Date of experience: September 13, 2025
Florida
1 review
0 helpful votes
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Luggage
September 23, 2025

Easy shopping, easy to navigate online, quick delivery.

Date of experience: September 12, 2025
Minnesota
1 review
0 helpful votes
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Perfect
September 23, 2025

Exactly what I ordered and super fast delivery! Hey

Date of experience: September 12, 2025
South Dakota
1 review
0 helpful votes
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Passenger foot pegs
September 23, 2025

Purchased foot pegs to replace passenger running boards since my wife doesn't ride very often 🥲. And the difference that it makes cosmetically is great. The boards are kinda bulky looking and takes away from the look. And the exhaust on 99 Fatboy. Love em! They match the front boards and foot controls. Fit was great! Definitely satisfied

Date of experience: September 12, 2025
Maine
1 review
0 helpful votes
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Good to do business with.
September 23, 2025

Good----------------------------------------------------------------------------------------

Date of experience: September 12, 2025
Missouri
1 review
0 helpful votes
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Don't buy klockwerks windshield
September 23, 2025

Needed a replacement windshield for my BMW K1600. Got the klockwerks, put it on and rode for 1/2 hour, sent it right back. The visual distortion at the curve of the windshield made it completely unsafe.

Date of experience: September 12, 2025
Texas
1 review
0 helpful votes
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My personal touch
September 22, 2025
Updated review

The products I have received are are the right ones and in good condition.

Date of experience: September 12, 2025

Quality products
April 15, 2025
Previous review

Ordering my item was easy. My item arrived in a timely manner.

Date of experience: April 5, 2025
Indiana
1 review
0 helpful votes
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Exactly what I needed
September 22, 2025

Perfect fit, good quality product. Installed easily and worked perfectly.

Date of experience: September 12, 2025
Missouri
1 review
0 helpful votes
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Hooks floorboards
September 22, 2025

They are narrower than my old ones setting my feet closer to the engine and the exhaust. Left floorboard was leaning down had to build a spacer to level it out

Date of experience: September 5, 2025
New York
1 review
0 helpful votes
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Difficult to find needs/options
September 22, 2025

When looking into options for something, the page keeps leaving and it's not easy getting smacked to it. I have to repeatedly keep putting the specific Bike to make sure it fits. It should be easier to navigate and find the correct fitting pieces.

Date of experience: September 12, 2025
Wyoming
1 review
0 helpful votes
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No stickers
September 22, 2025

Got all the right stuff and on time that's great just disappointed no stickers

Date of experience: September 12, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

South Carolina
1 review
0 helpful votes
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Rim strip
September 22, 2025

Fast and affordable. The rim strip I bought showed up a little earlier than expected so that's always a plus

Date of experience: September 12, 2025
District of Columbia
1 review
0 helpful votes
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Shopping was easy shipping was fast
September 22, 2025

As the title says. I have not installed the parts yet

Date of experience: September 12, 2025