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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,690
This company responds to reviews on average within 5 days

Instant Feedback

73,530 reviews

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Colorado
1 review
0 helpful votes
Follow Alicia F.
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Great products, great prices and fast delivery! I only shop here! I never have any issues or any item that need returned. They always fit my bike and they always have what I'm looking for.

Date of experience: July 5, 2024
North Carolina
1 review
0 helpful votes
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Awesome service, timely delivery
July 16, 2024

Awesome service, timely delivery and I will continue to shop here.

Date of experience: July 5, 2024
Georgia
1 review
0 helpful votes
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Great product
July 16, 2024

Inner shifter shaft stripped out. Found what I needed and received part super fast. Thanks again!

Date of experience: July 5, 2024
Tennessee
2 reviews
0 helpful votes
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Got exactly what I ordered in a timely manner without and issues

Date of experience: July 5, 2024
Kansas
1 review
0 helpful votes
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The online store offers all the details you need to make a decision

Date of experience: July 5, 2024
Idaho
1 review
0 helpful votes
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Saddlebag lights
July 15, 2024

The guys at the Sturgis location were very helpful and was able to order exactly what we needed.

Date of experience: July 5, 2024
Tennessee
2 reviews
0 helpful votes
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J&P had the parts in stock that I needed! Easy to locate the exact parts. Looking for normal maintenance items (brake pads this time) and a couple of changes/up grades. (seat cover & taller windshield).

Date of experience: July 5, 2024
Arizona
1 review
0 helpful votes
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Better than any other site
July 15, 2024

I ordered the same part on a different website, PartsGiant, after 2 weeks it still didn't ship. I tried J&P Cycles and I received what I needed in 2 days. Thank God, my bike is my only form of transportation and I was getting kinda depressed waiting for a part that never shipped. I'll only shop J&P for parts from now on

Date of experience: July 5, 2024
California
2 reviews
0 helpful votes
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My fairing arrive super fast, unfortunately it came scratched. However, the staff at J&P were super helpful arranging my return and discussing the issue. It was a pleasure speaking with your staff.

Date of experience: July 5, 2024
North Carolina
1 review
0 helpful votes
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Great experience
July 15, 2024

Needed tires for my motorcycle but there were none available at the dealership. Made my order with J&P and received the tires quickly.

Date of experience: July 5, 2024
Pennsylvania
2 reviews
0 helpful votes
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Wrong oil filter
July 15, 2024
Updated review

After receiving my oil filter went to put it on and noticed it was smaller than the one I was replacing. It screwed on ok and doesn't leak it worked but still wrong filter. Should be ok I hope.

Date of experience: July 5, 2024

No discount
July 4, 2024
Previous review

No discount. I'm a veteran but never get through on gov. Id

Date of experience: June 24, 2024
Iowa
1 review
0 helpful votes
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Great,Product came in on time was packaged well no issues so far

Date of experience: July 5, 2024
Illinois
1 review
0 helpful votes
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Thanks J&P Cycles
July 15, 2024

J&P Cycles had the only luggage rack that fit my motorcycle and I am truly thankful, unfortunately for me it wasn't chrome and no other manufacturers had any chrome or otherwise
Thank You J&P Cycles

Date of experience: July 5, 2024
Illinois
1 review
0 helpful votes
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Great job
July 15, 2024

I have ordered a lot of products from you through the years, never dissatisfied

Date of experience: July 5, 2024
Texas
1 review
0 helpful votes
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Shipped and delivered quick
July 15, 2024

All seemed fine to me. Shopped, paid, shipped and then received. Pretty simple.

Date of experience: July 5, 2024
Michigan
1 review
0 helpful votes
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Why Go Anywhere Elese?
July 15, 2024

Been shopping J&P Cycles for over 20 years. Great selection, price and service. Fast delivery. My go to for all motorcycle related parts and accessories.

Date of experience: July 5, 2024
Georgia
1 review
0 helpful votes
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Shipping
July 15, 2024

It took 10 days to receive entire order via post office, longer than what u said it would take. Preferred method is ups or fed ex. May not order again

Date of experience: July 5, 2024
Florida
1 review
0 helpful votes
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Great customer support
July 15, 2024
Updated review

Bonnie Helped me with Tech info, price match and was a professional! JP keep up the good work with your Team!

Date of experience: July 5, 2024

I am a fan of JP
March 7, 2024
Previous review

Ordered three products with this order. One primary bearing kit which I received very quickly 2 days from the manufacturer👍
Received my Cam cover gasket in 4 days that was folded in my mailbox. Gasket is now no good package should have had a sticker DO NOT FOLD 👎
Primary gasket set showed up on 7th day in a box no issues with product 👍

Date of experience: March 7, 2024
Florida
1 review
0 helpful votes
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Easy peasy
July 15, 2024

Uneventful! Parts as advertised and delivered as promised.

Date of experience: July 5, 2024
New Jersey
1 review
0 helpful votes
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Recent order
July 15, 2024
Updated review

Always a great experience. Product availability is good. Pricing is fair. Orders are shipped and received in a timely fashion. In addition, a couple of times I've had to return items. It's been no hassle.

Date of experience: July 5, 2024

Always a good experience
April 4, 2024
Previous review

Always a good experience

Date of experience: March 25, 2024