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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,875
quality
23,592
This company responds to reviews on average within 5 days

Instant Feedback

73,202 reviews

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Florida
1 review
0 helpful votes
Follow AUDREY N.
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We go to JP for all bikes, consistently a good experience for many years and many parts!

Date of experience: July 14, 2024
Wisconsin
2 reviews
0 helpful votes
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Convenient and Quick
July 24, 2024

Very Good Experience, I used to go to J&P in person about 15 years ago and since I live 250 miles away the use of the interweb makes it much easier..

Date of experience: July 14, 2024
Georgia
1 review
0 helpful votes
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Good service and quality parts
July 24, 2024

Always can call tech-support, and they answer my questions I have used them in the past.

Date of experience: July 14, 2024
South Dakota
1 review
0 helpful votes
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Quick and easy
July 24, 2024

Ordered parts and came a day early. Good service from the team too!

Date of experience: July 14, 2024
North Carolina
3 reviews
0 helpful votes
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Great options
July 24, 2024

J&P always has what I need in stock. If I have questions, they know the answer.

Date of experience: July 14, 2024
Florida
1 review
0 helpful votes
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A good experience.
July 24, 2024

Quick and easy. The website is easy to navigate and has a good selection of products.

Date of experience: July 14, 2024
Ohio
2 reviews
0 helpful votes
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Always have what I need
July 24, 2024

Had what I needed and a reasonable price. Good selection, fast shipping

Date of experience: July 14, 2024
Ohio
1 review
0 helpful votes
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Good product
July 24, 2024
Updated review

Order my DynoJet tuner, good product and technical support. I've been shopping with J&P for the last few months and no problem with the products.

Date of experience: July 14, 2024

Easy-to-use
July 6, 2024
Previous review

Easy-to-use

Date of experience: June 26, 2024
New York
1 review
0 helpful votes
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Fits and quick delivery as always
July 24, 2024

Best price I found, that's why I keep comming back, some of these parts companies just don't get it, they try to soak you, now aday u have to shop around..

Date of experience: July 14, 2024
North Carolina
1 review
0 helpful votes
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Excellent
July 24, 2024

I received my parts quickly, the order was accurate and the quality excellent

Date of experience: July 14, 2024
Indiana
1 review
0 helpful votes
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Speakers
July 24, 2024

Speakers arrived nicely and worked properly. The issue wasn't with product. There was a miss communication about the front and back speakers. Apparently I ordered the wrong ones anyway the lady in customer service didn't have to talk so rude. That's what made the overall experience not so great.

Date of experience: July 14, 2024
Kentucky
1 review
0 helpful votes
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First class customer service
July 24, 2024

Same as always; GREAT
Product "lost" by the Post Office. J&P Cycles shipped a replacement almost instantly then all of a sudden the Post Office "found" the package and delivered it. J&P was great at arranging for me to return the replacement.

Date of experience: July 14, 2024
Texas
2 reviews
0 helpful votes
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Lifters and gaskets
July 24, 2024
Updated review

I already had a full set of gaskets in my garage, minus the rocker box to head, but couldn't find two of those so had to buy another full set of upper end gaskets. Other than that I got whatever else I needed including new lifters. I finished and buttoned up the front cylinder today and will do the rear tomorrow so don't know the final outcome as yet. Fingers crossed!

Date of experience: July 13, 2024

Shopping was fairly simple
July 10, 2024
Previous review

Shopping was fairly simple. Thanks!

Date of experience: June 29, 2024
Alabama
1 review
0 helpful votes
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It was easy to find what I was looking for. Quick and easy ordering and shipping. I had my parts within a couple days. What more do I need to say?

Date of experience: July 13, 2024
Pennsylvania
2 reviews
0 helpful votes
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Helmet with visor
July 24, 2024

Second one I ordered from you. First one was fast delivery. Fitment was small. First one was a large for me and it was tight but it fit my lady perfectly. This one is for me. Lol

Date of experience: July 13, 2024
Mississippi
1 review
0 helpful votes
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Fast shipping!
July 24, 2024

Bought 2 bike tires. Exactly what I ordered and fast shipping!

Date of experience: July 13, 2024
Maryland
1 review
0 helpful votes
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OEM part 29478-99
July 24, 2024
Updated review

I ordered the Harley part number *******-99 from JP Cycles because I feel I can trust the company. I searched for the part on line and JP Cycles had the tube with the part number printed on the part in the discrimination. I saw the part on Amazon for about $10.00, cheaper than JP Cycles, but decided I want the part with the part number printed on the part. This says to me it is an OEM part. I received the part today and the number was not printed on the part. Why not? Tell me why. Is this a Harley OEM part? Sell what you show. Trust is difficult to regain.

Date of experience: July 13, 2024

Great!
February 29, 2024
Previous review

Great! Good experience.

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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Mustang seat
July 24, 2024
Updated review

Could not get my 1st time order 10%.the process of the coupon code was not very customer friemdly.

Date of experience: July 13, 2024

Could get my 1st time order 10%
July 12, 2024
Previous review

Could get my 1st time order 10%.

Date of experience: July 2, 2024
Minnesota
1 review
0 helpful votes
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Always a great experience
July 23, 2024
Updated review

Efficient ordering. J and P site very easy to use. Reliable process, and their tech support
Is invaluable.

Date of experience: July 13, 2024

Always a great experience
May 17, 2024
Previous review

Clear and efficient. I have been buying from J&P for several years and have always been
Pleased with quality and ease of ordering. Tech support has been very helpful.

Date of experience: May 7, 2024
Oregon
2 reviews
0 helpful votes
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J&P Cycles Rocks
July 23, 2024
Updated review

For convenience and price J&P cycles are hard to beat. Thumbs up.

Date of experience: July 13, 2024

So far I have been satisfied with online shopping with...
May 9, 2024
Previous review

So far I have been satisfied with online shopping with J&P Cycles.

Date of experience: April 29, 2024