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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,838
quality
23,322
This company responds to reviews on average within 5 days

Instant Feedback

72,452 reviews

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Kansas
1 review
0 helpful votes
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Smooth and Easy
July 25, 2024

I contacted my local J&P...in Sturgis but the parts I needed were not in stock. I checked the website and ordered them there. I had to pay a little shipping but it was cheaper than the gas would have been to drive to the store. All is good.

Date of experience: July 15, 2024
Missouri
1 review
0 helpful votes
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Good
July 25, 2024

Great service, got the items fast. Fit right. Thank you, guys.

Date of experience: July 15, 2024
North Dakota
1 review
0 helpful votes
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Small details
July 25, 2024

Most of the time jp has what i need and most of the time they have everything i technically DONT NEED but buy anyways! Great to work with.

Date of experience: July 15, 2024
Washington
1 review
0 helpful votes
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Nice Product, Not the best fit.
July 25, 2024

Install was easy. Product looks great. Just doesn't seem to fit the ape-hangers the way I thought. I might have to create a rubber shim for them to sit higher on the bars.

Date of experience: July 15, 2024
Missouri
1 review
0 helpful votes
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Plastic with shrink wrapped for shipping in the plastic got so hot that was melted to the derby cover and was very very hard to remove!

Date of experience: July 15, 2024
Indiana
1 review
0 helpful votes
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Very helpful
July 25, 2024
Updated review

A very helpful and answering questions when looking for parts

Date of experience: July 15, 2024

Very fast and helpful response
July 14, 2024
Previous review

Very fast and helpful response.

Date of experience: July 3, 2024
Wisconsin
1 review
0 helpful votes
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Voltage regulator
July 25, 2024

Transferred to a mechanic who was knowledgeable and got the part I needed. Much thanks

Date of experience: July 15, 2024
Arkansas
1 review
0 helpful votes
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Received my order very quickly split between a Thursday and the following Monday.

Date of experience: July 15, 2024
Canada
1 review
0 helpful votes
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Harley starter purchase
July 25, 2024

Bought an All Balls starter for my '09 Road Glide. Price and quality were really good, and shipping to Canada was very fast. My only criticism is that the OEM starter was black powdercoat while the aftermarket was only painted black. It is noticeable, so hopefully this will be corrected.

Date of experience: July 15, 2024
Michigan
1 review
0 helpful votes
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Chain master link
July 25, 2024

The master link I received did not fit! I made it fit by grinding one side down. Can't ride it like that! But had it get the bike back together! Still looking for the correct link!

Date of experience: July 15, 2024
Pennsylvania
1 review
0 helpful votes
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Customer Service
July 25, 2024

Had an issue with shipping/delivery date not on time but a member with customer service responded right away and made sure my order was still on the way and refunded the extra amount paid for 2 day shipping.

Date of experience: July 15, 2024
Washington
1 review
0 helpful votes
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Hard to get parts for a shovel head at the dealers, and there are a lot of older bikes out there, Thanks J&P for having a line of that hard to find, older bike stuff

Date of experience: July 14, 2024

Did good finding correct parts, just not that computer...
July 20, 2024
Previous review

Did good finding correct parts, just not that computer friendly

Date of experience: July 9, 2024
Canada
1 review
0 helpful votes
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These blue James seals are easier to install than the factory part.

Date of experience: July 14, 2024
Texas
1 review
0 helpful votes
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Received product quickly
July 25, 2024

I was in a bind and needed to replace the gasket for my primary cover. I was able to find a replacement on the website for half the price of Harley, and it arrived on my doorstep a few days later.

Date of experience: July 14, 2024
Ohio
1 review
0 helpful votes
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Poor
July 25, 2024

I ordered a front and rear set of brake pads for my 06 harley davidson street glide when my package arrived it on had one set so I phoned them they investigated and said that it was suppose to one or the other the photo shows all the pads I need and it didn't ask me if I wanted front or rear pads... jp Cycles won't send me what's missing and tried to get me to pay to get the rest of my pads.I told them no and am returning them that was false advertisement.

Date of experience: July 14, 2024
Alabama
1 review
0 helpful votes
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Road King Fuel Filter
July 25, 2024

Order fuel filter for my 2000 road king, fast shipping and part was exactly the part I needed.

Date of experience: July 14, 2024
Indiana
1 review
0 helpful votes
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Fast delivery
July 25, 2024

My parts came very quickly and were perfect. Priced cheaper than the shops.

Date of experience: July 14, 2024
Kansas
1 review
0 helpful votes
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Grips
July 25, 2024

Easy to navigate website. Very good descriptions. Thank you

Date of experience: July 14, 2024
Wisconsin
1 review
0 helpful votes
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Good place to shop for parts needed get that are hard to find!.

Date of experience: July 14, 2024
Rhode Island
1 review
0 helpful votes
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Order
July 24, 2024

Easy to order. Quick delivery. Will definitely do more business with you

Date of experience: July 14, 2024