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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,860
quality
23,432
This company responds to reviews on average within 5 days

Instant Feedback

72,728 reviews

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Washington
1 review
0 helpful votes
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Messed up order.
April 4, 2026

I ordered Wiseco piston rings for my 95 inch upgrade along with grips and compression release valves. I recieved one set of the correct rings one day. The next day the grips came.
The following day I got the compression release valves and another set of rings that were for an 88 inch bore and one of the rings was bent. Customer service refunded me the price of the rings but had none available of the proper ones. I will be returning the one set of rings and have recieved the proper rings from another supplier.

Date of experience: March 25, 2026
Kimberly E. — J&P Cycles Rep
1 hour ago

Tim
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

Canada
1 review
0 helpful votes
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$
April 4, 2026
Updated review

When I proceeded to check out, there was a note saying all money is in Canadian funds. Then when I was charged on my credit card, there was an extra approximately $50 because the funds were not in Canadian. I also did not like the fact that I was only given one shipping option the fast $32 option I would rather get it shipped for way less money than that and wait a week or two for it if I have that option that would be great. And then there was a surprise bill for duties and taxes altogether that part cost me $200 Canadian. I hope it is completely awesome when I install it in the spring. 😜

Date of experience: March 25, 2026
Kimberly E. — J&P Cycles Rep
1 hour ago

Hi there — thanks so much for sharing your experience, and I’m really sorry for the frustration this caused.

I just want to clarify that all pricing on our site is listed in USD, and this is noted on the website. That said, I completely understand how the currency conversion, along with additional charges like duties and taxes, can come as an unpleasant surprise — especially when it all adds up.

Regarding shipping, we hear you. At the moment, we only offer the faster shipping option in certain cases, but we understand that having a more economical, slower option would be helpful, and we’ll definitely pass that feedback along.

We truly appreciate your patience through all of this, and we really hope the product exceeds your expectations once you get it installed this spring 😄 Please don’t hesitate to reach out if you have any questions or need help along the way.


GOOD WEBSITE-EASY NAVIGATE
March 19, 2026
Previous review

GOOD WEBSITE-EASY NAVIGATE

Date of experience: March 9, 2026
California
2 reviews
0 helpful votes
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Searching for parts for a 46 year old Harley-Davidson
April 4, 2026
Updated review

This particular purchase was for turn signal lense replacement. Although I didn't find the lenses, I did find all four turn signal replacements. The ones I have were the original 46 year old units which were worn and the chrome wasn't that great.
The new ones are great and replace the originals just perfect. For the money paid it was worth it.
Thanks.

Date of experience: March 25, 2026

Fast easy and responsive
October 29, 2025
Previous review

Fast easy and responsive. Prices are good and a good selection.

Date of experience: October 18, 2025
Indiana
1 review
0 helpful votes
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12321
April 4, 2026

**************212

Date of experience: March 25, 2026
Georgia
1 review
0 helpful votes
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Dont trust the website
April 4, 2026

The website will say in stock when really they have to order it. Always call the individual store before trusting and traveling to said store because you will be wasting your time

Date of experience: March 14, 2026
Kimberly E. — J&P Cycles Rep
3 hours ago

Chris
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

North Carolina
1 review
0 helpful votes
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When I talk to customer service about the mistake that my phone did they said don't worry about it and sent my order to my correct address easy to work with always buy parts from here

Date of experience: March 25, 2026

Always easy to find my parts and have them shipped...
March 21, 2026
Previous review

Always easy to find my parts and have them shipped free

Date of experience: March 10, 2026
1 review
0 helpful votes
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Great Experience
April 4, 2026
Updated review

I have ordered a few things for my '23 Ultra Limited. Each and every experience has been perfect. I know where my order is every step of the way. Their prices have always been more than fair. The products have always been as described and packaged with the best care. 5 stars is all I could select but definitely deserves more.

Date of experience: March 25, 2026

Awesome thanks
March 24, 2026
Previous review

Awesome thanks

Date of experience: March 14, 2026
1 review
0 helpful votes
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Delivery
April 4, 2026
Updated review

Last 2 shipments 1 st shipment ordered Friday evening ordered not picked until Monday received email telling me delivery was for Wednesday didn't receive until Thursday. No sense in contacting customer service, all you get is I'm sorry for the late delivery and that's as far as it goes.

Date of experience: March 24, 2026

99% of the time JP has what I need
March 23, 2026
Previous review

99% of the time JP has what I need.

Date of experience: March 13, 2026
1 review
0 helpful votes
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Glitch
April 3, 2026

Glitch Reported in Shipping Team at J&PCycle did me right got my parts now to do my prep for season of Riding Thank You All

Date of experience: March 24, 2026
Kimberly E. — J&P Cycles Rep
1 day ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Texas
1 review
0 helpful votes
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Fair price and fast shipping
April 3, 2026
Updated review

I was not sure about buying the Drag Specialties slip on mufflers for my street glide. Now that I have received them and have them installed, I am impressed with the price, quality and sound. Love them!

Date of experience: March 24, 2026

Always good!
March 23, 2026
Previous review

Always good! Fist time I used chat and Daniel J. Helped me out!

Date of experience: March 13, 2026
1 review
0 helpful votes
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Motorcycle
April 3, 2026
Updated review

I was looking for parts for my motorcycle and the only store that had them was you guys! Thanks for the great service

Date of experience: March 24, 2026

Easy to find what you are looking for
March 19, 2026
Previous review

Easy to find what you are looking for.

Date of experience: March 9, 2026
1 review
0 helpful votes
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Top 5 great product
April 3, 2026

Product I purchased was everything I thought it should be. Came when they said it whould.been doing business with them for ten years for my Harley stuff never had a issue with there stuff

Date of experience: March 24, 2026
Colorado
1 review
0 helpful votes
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Saved Our Wedding!
April 3, 2026

We had been looking everywhere for a specific gas tank to use for our wedding guest book and kept coming up short with nothing. We found J&P Cycles and they had the exact tank we needed at a very affordable price and it was at my front door in two days with free shipping! 5 out of 5 stars highly recommend these guys!

Date of experience: March 23, 2026
Texas
1 review
0 helpful votes
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Great Service
April 3, 2026

Over the years i have bought may things from JP Cycles. In the store in Sturgis, at the Lone Star motorcycle rally in Galveston Texas, I bought and had installed my Denali Lights with the Krause bracket, this week a Kodlin lowering kit for my wife's Low Rider S. I've bought at least 4 Rockford Fosgate 6 speaker systems and I don't know how many different exhaust packages over the years. Always treated great. Will be a JP Cycles customer for life.

Brett Moore.

Date of experience: March 23, 2026
1 review
0 helpful votes
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Quick delivery
April 3, 2026

I received my product a day earlier than expected.

Date of experience: March 23, 2026
1 review
0 helpful votes
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Classic service for modern parts
April 3, 2026
Updated review

Got what I wanted for my '24 KLR quick fast and in a hurry for no good reason at all. In a world full of back orders, explanations, dare I say, excuses, JP cycles delivered with no questions asked and no answers sought.

Date of experience: March 13, 2026

Easy to navigate, got what I needed
March 23, 2026
Previous review

Easy to navigate, got what I needed

Date of experience: March 12, 2026
1 review
0 helpful votes
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J&P are and have and will always be a great service for motorcycle parts. I enjoy the website and the fast shipping! Great job!

Date of experience: March 23, 2026
Florida
1 review
0 helpful votes
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Missing washer ordeal
April 2, 2026

I don't believe it is the fault of J&P, but it took 7 days to get my wheel shims. If you can trace the journey they took it reads like a dear diary. I did finally receive them. But oh my... USPS Huh.

Date of experience: March 23, 2026
Michigan
1 review
0 helpful votes
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Tire replacement
April 2, 2026

I had called and talked with one of the costumers support members. Was wanting to know where the Dunlop front & rear tires were made at. Was told that they were made in the USA. I said ok. That's the tire I was looking for. The person give me the part number for the front & rear tires and the part numbers to complete the remainder of my order I was making. When I had gotten off the phone with the support member. I ordered my parts online using the part numbers that were given to me over the phone. I received my order in a nice timely manner. But looking at my new tires. The front tire is made in Japan. And the rear tire is made in France. Not happy. But have decided to just keep my order.

Date of experience: March 23, 2026
Pennsylvania
1 review
0 helpful votes
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Clutch master cylinder gasket
April 2, 2026

Shopping inline was easy, however the gasket I ordered did not fit. I ended up going directly to Harley Davidson for the part.

Date of experience: March 23, 2026