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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,860
quality
23,432
This company responds to reviews on average within 5 days

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72,728 reviews

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Tennessee
1 review
0 helpful votes
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Great Service Great Product!
July 30, 2024

Awesome product!
I really like the Memphis Shades Fairing. Product was received very fast without a problem.

Date of experience: July 19, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome shop
July 30, 2024

Everything has worked and been good so far hope it stays that way

Date of experience: July 19, 2024
Wisconsin
2 reviews
0 helpful votes
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Freaking fast delivery
July 30, 2024

Ordered seat on Friday afternoon and it was delivered late Saturday afternoon. Out standing!

Date of experience: July 19, 2024
Washington
1 review
0 helpful votes
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J&P comes through every time.
July 29, 2024
Updated review

I have been working on and off with JMP cycles and building motorcycles for the last 10 years and I have always been happy about my purchase excited about the customer service experience and never dissatisfied with anything that they've done or products that they sold. J&P cycles is 100% committed to the writer and their actions. Customer service prices and engagement with the culture proves that every time.

Date of experience: July 19, 2024

Joseph was the individual who helped me get to the...
July 18, 2024
Previous review

Joseph was the individual who helped me get to the very end of this purchase, and this purchase was flawless. They perfectly answered everything that I needed and all of the questions that I had and I am very thankful to J&P cycles for making everything that I need possible at a moment notice like this

Date of experience: July 8, 2024
Kansas
1 review
0 helpful votes
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Quality products
July 29, 2024

Quick and easy shopping and prompt delivery at a reasonable cost

Date of experience: July 19, 2024
Iowa
1 review
0 helpful votes
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Took longer then expected
July 29, 2024

Ordered the battery and it said next day delivery and it took almost a whole week to get it. The box came and the battery wasn't packed upright and looked like it had been opened.

Date of experience: July 19, 2024
California
1 review
0 helpful votes
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Speedo gear drive
July 29, 2024
Updated review

Was lost in shipping but Jp cycles sent a replacement quickly

Date of experience: July 19, 2024

Great experience
June 13, 2024
Previous review

Great experience

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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Perfect transaction. Good quality and packaging. Easy installation

Date of experience: July 19, 2024
Maryland
2 reviews
0 helpful votes
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Fast delivery
July 29, 2024

Needed a stator and v-reg for my bike. Look a few places, out of stock. JP had it in stock and shipping was fast and well packaged. I'll be using JP regularly whenever possible from now on.

Date of experience: July 19, 2024
Canada
1 review
0 helpful votes
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Order & Delivery
July 29, 2024
Updated review

Nice, quick and simple. Received, 4 days after ordering, excellent. Currently, only needed the Regulator but more cost effective to order the complete kit. Fixed the problem, just what I wanted.

Date of experience: July 19, 2024

Process of the purchase went real quick
June 13, 2024
Previous review

Process of the purchase went real quick. Thank You

Date of experience: June 2, 2024
California
1 review
0 helpful votes
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ALWAYS A PODITIVE EXPERIENCE
July 29, 2024

I've been shopping for my motorcycle needs at JP Cycles for many years. I recently ordered a battery for my Sportster and as always once ordered it was received very quickly. I have my bikes listed on their website so I know immediately whether or not the park will fit my motorcycle. It's very easy to order and if I have any questions their customer support is always available to help.

Date of experience: July 19, 2024
Wisconsin
3 reviews
0 helpful votes
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It's only a $5 O-ring, right?
July 29, 2024

The part might be small and inexpensive, but when an oil leak keeps you off the road, $5 O-rings are triple their weight in gold. J&P had the exact ring I needed for my Harley and got me back on my bike fast. Thanks J&P

Date of experience: July 19, 2024
North Carolina
1 review
0 helpful votes
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Nice jacket
July 29, 2024

Jacket is a good summer weight and meshing allows good airflow to keep somewhat cool. I have to get used to the elbow pads as you can definitely feel them in the sleeves. Jacket is real leather so it is a bit stiff but that should get better as it gets worn more.

Date of experience: July 19, 2024
Texas
1 review
0 helpful votes
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Great service
July 29, 2024

Quick and easy. Actually received my parts faster than was expected. Shipped the same day as ordered, received 2 days quicker

Date of experience: July 19, 2024
Louisiana
1 review
0 helpful votes
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I have been ordering from j&p for over 20 years. I have never had a problem with any orders and they usually have everything I need.

Date of experience: July 19, 2024
New Mexico
1 review
0 helpful votes
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Offset highway pegs
July 29, 2024

Great quality, quick delivery, easy to navigate on website and great selection

Date of experience: July 19, 2024
Missouri
1 review
0 helpful votes
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Flstf brake shims
July 29, 2024

Ordered parts.arrived on time in good shape.happy as a pig in poop

Date of experience: July 19, 2024
Virginia
2 reviews
0 helpful votes
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Hi
July 29, 2024

It was a nice experience was nice experience for a first time buyer

Date of experience: July 19, 2024
Idaho
1 review
0 helpful votes
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Had to return it…
July 29, 2024
Updated review

Always a great place for parts. Ordered rings but ends up being the wrong size,

Date of experience: July 19, 2024

Look here first folks and save yourself a bunch of time.
October 10, 2023
Previous review

Love this company. Always a good experience shopping for the special things I need. Great selection. Fast shipping and good prices.

Date of experience: October 10, 2023
Illinois
1 review
0 helpful votes
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Great customer service
July 29, 2024

Website was easy to use as I could enter the information about my motorcycle and see a list of parts that would fit. Had to call customer service as one part was labeled for a different year of my bike. They explained why it was the correct part for my bike, why it appeared different than some installation videos for grips I watched on YouTube, and it did in fact work with my bike.

Date of experience: July 19, 2024