Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of J&P Cycles

J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
grey stargrey stargrey stargrey stargrey star

J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,860
quality
23,432
This company responds to reviews on average within 5 days

Instant Feedback

72,728 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Ralph J.
Unfollow Ralph J.
Share Review
Report Review

Helmet
August 26, 2024
Updated review

Staff very knowledgeable, however the helmet measurements said I needed a 2x, but helmet fit was very tight and could not close chin bar, had to return.

Date of experience: August 16, 2024

You always try to have parts for bike specific
May 9, 2024
Previous review

You always try to have parts for bike specific

Date of experience: April 29, 2024
Colorado
1 review
0 helpful votes
Follow Steve T.
Unfollow Steve T.
Share Review
Report Review

Wrong Product Delivered
August 26, 2024

I ordered the following
Autolite Copper Resistor Spark Plug For Harley Twin Cam / Sportster 1986-2022
SKU: ******* Size: 4164 2$5.95
But was delivered item 360-401, SKU ******* for 1999-2017 TWIN CAM
I can't install these and need the plugs I ordered.

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 16, 2024
Kimberly E. J&P Cycles Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] so we can assist you and make this right.

New Mexico
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

Commander III tire
August 26, 2024

Great service, Great product, extremely fast shipping, but price was higher. I by from other company most the time because they have the same product, same good service, and same excellent shipping but lower price on same items.

Date of experience: August 16, 2024
Iowa
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

It worked out good!
August 26, 2024

Parts worked out just like they were supposed to, no need to modify anything!

Date of experience: August 16, 2024
Florida
2 reviews
0 helpful votes
Follow James X.
Unfollow James X.
Share Review
Report Review

Good prices fast delivery
August 26, 2024
Updated review

Like amber glasses best let's go! Bought these shades before and they held up well!

Date of experience: August 16, 2024

Righteous prices!
January 31, 2024
Previous review

Righteous prices!

Date of experience: January 30, 2024
Indiana
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Needed a longer throttle cable asap
August 26, 2024

Fast shipping, good email notifications, and easy website to navigate

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
Follow Troy C.
Unfollow Troy C.
Share Review
Report Review

As advertised, delivered promptly
August 26, 2024
Updated review

Easy ordering, quick delivery.have to add 23 more characters to get review submitted, that's kinda dumb.

Date of experience: August 16, 2024

Said my 10% off code just sent to me was invalid
February 22, 2024
Previous review

Said my 10% off code just sent to me was invalid. Other than that it's all good.

Date of experience: February 16, 2024
Tennessee
2 reviews
0 helpful votes
Follow Jeffrey Q.
Unfollow Jeffrey Q.
Share Review
Report Review

Front fork assembly
August 26, 2024
Updated review

The fork assemblies arrived on time, but were of really poor quality. They had casting slag on the bottom of the sliders that was chromed over. I had to machine the bottom of both sliders in order for the axle to fit properly. The fender mounting holes all had to be re-tapped in order to receive the bolts. There were also pit holes in the casting that were chromed over. Spent two hours making these fork tubes usable. I think I was sold a returned set and paid retail price. Didn't have time to send them back because the customer had to have his bike back. Where is the quality control?

Date of experience: August 16, 2024

Website is easy to navigate
July 4, 2024
Previous review

Website is easy to navigate.

Date of experience: June 24, 2024
California
1 review
0 helpful votes
Follow David Y.
Unfollow David Y.
Share Review
Report Review

Part did not work properly
August 26, 2024

Part was sent back waiting for refund. The part I ordered was an electronic dipstick that tells the temperature and the amount of oil in the bike. On the one side, it showed a little over full, which my bike was not on the original dipstick. It showed full when I put it in and push the button on the display. It only showed that all was up 3/4 and the temperature was 95 I live in Florida. I had just returned from a two hour ride so I'm pretty sure it was above 95°. That was why I sent it back. Pictures were included just waiting for a refund.

Date of experience: August 16, 2024
Michigan
1 review
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Share Review
Report Review

Great service and product
August 26, 2024

I had a very positive experience. The item shipped quickly and with no issues.

Date of experience: August 16, 2024
Florida
1 review
0 helpful votes
Follow Alexis Q.
Unfollow Alexis Q.
Share Review
Report Review

Looks like they have the right parts so far won't know till they get here lol but so far the shopping experience has been amazing

Date of experience: August 16, 2024
Mississippi
1 review
0 helpful votes
Follow Thomas Y.
Unfollow Thomas Y.
Share Review
Report Review

Great shopping i screwed up.lol
August 26, 2024

Love this sight. Found what i was looking for and ordered the wrong year. Now i gotta order again.lol

Date of experience: August 16, 2024
Virginia
1 review
0 helpful votes
Follow Josh T.
Unfollow Josh T.
Share Review
Report Review

The ease of purchase of the Michelin Commander III motorcycle tires was wonderful. I received them much faster than I expected in order to have them for my trip on Labor Day weekend. The only reason I gave the product/service received a 4 star rather than a 5 star was that the front tire appeared to be slightly used. It had grass, dirt, and, scuffs all around it, which does not necessarily mean it was used but possibly just rolled on the ground for awhile. Anyhow, sending them cleaned would be a better experience for the buyer as there would be no doubt they are brand new.

Date of experience: August 16, 2024
California
1 review
0 helpful votes
Follow Caleb W.
Unfollow Caleb W.
Share Review
Report Review

La Pera Kickflip Diamond Stitch
August 26, 2024

Quick ship was processed and packaged on a Sunday + delivered timely. Seat is cool and functional however in comparison to my bad lander the kick flip push-ups me forward 2" or so… mmight have been an oversight on my end.

Date of experience: August 16, 2024
New York
1 review
0 helpful votes
Follow Bryan K.
Unfollow Bryan K.
Share Review
Report Review

Always a treat to shop at JP Cycles! Ordered a rear tire and got it in a few days. Like the way they packaged it, you couldn't tell it was a motorcycle tire. That's good to keep the porch pirates away, LOL!

Date of experience: August 16, 2024
Ohio
1 review
0 helpful votes
Follow Nathaniel F.
Unfollow Nathaniel F.
Share Review
Report Review

Had what I needed
August 26, 2024
Updated review

Had the tire I needed. Quick easy ordering. Shipment arrived in a timely manner.

Date of experience: August 16, 2024

We shall see
August 12, 2024
Previous review

We shall see

Date of experience: August 1, 2024
Connecticut
1 review
0 helpful votes
Follow Richard P.
Unfollow Richard P.
Share Review
Report Review

Love jp cycles they have damn near everything.
They have a great selection and easy to filter to parts that fit your specific ride!

Date of experience: August 16, 2024
Colorado
1 review
0 helpful votes
Follow kerri J.
Unfollow kerri J.
Share Review
Report Review

Fender Bras
August 26, 2024

Zack and Mickey were amazing at locating and shipping me the items I needed. It was during the rally and a madhouse, but they never lost their smiles or patience

Date of experience: August 16, 2024
Maryland
1 review
0 helpful votes
Follow Ralph U.
Unfollow Ralph U.
Share Review
Report Review

Making a review very hard to do
August 26, 2024
Updated review

Rating went to ZERO. Due to having to type a response!

Date of experience: August 16, 2024

Easy to order the tire i needed
April 28, 2024
Previous review

Easy to order the tire i needed

Date of experience: April 18, 2024
Oregon
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

New tires
August 26, 2024

I liked the web site, it was easy to find needed items. Good price and quick delivery.

Date of experience: August 16, 2024