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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Fast and easy. Just the way I like it. I had no problems at all getting my items. I will definitely use them again. Thank you all so much. God bless you.
I called customer service for help with part numbers. Customer service was very helpful in finding me the right parts. Will be buying more parts in the future.
I purchased a helmet with bluetooth from J&P. Everything was done online and the product came in a timely fashion. I don't know of anything that could have been done to improve the service and they met all expectations.
Called and was told part was in stock and would fit my Bike. It shipped quickly and i received it in a timely manner. Installed and fit great.
The only complaint that I have is the tire is not fresh. It's over a year old.
When I installed the new voltage regulator on my 2012 Electra glide, I had to flex the mounts to make them fit the bolts, it was also about 3/4" taller and a bit bigger than my OEM, so my cover would not fit on my oil cooler after installing. The new Regulator did work however and is doing its job!
My last order from you, I ordered a small part for my motorcycle. It was about 2" in length. It came in a plastic bag appropriate for the size of part. I also ordered 3 neck gators. Each came in an appropriately sized plastic bag. For whatever reason, my products were shipped in 2 separate boxes on different days. But even that is not the issue I have. The problem is that each of the boxes that arrived were approximately 14" x 18" x 12". I feel that the size of boxes used were WAAAAAY too big for the size of product that was ordered. I feel that your company needs to have a review in its shipping department and how they determine what size shipping boxes are used. I believe this could actually save your company money, and in turn save your customers money, and save on waste in our landfills.
If anyone actually reads this, thanks for listening.
JB.
The site was easy to navigate and helpful to find the correct products to complete my project. Prompt notifications of when my products shipped and their expected arrival! Will shop here again in the future for great aftermarket parts!
It was a wonderful experience as it always is!
Will never use another place for parts!
Great product and a great price. Easy install and it is working as it should.
Process was quick and easy, shipping was reasonable...satisfied customer
Package open and one brake pad loose in box, the pads were originally vacuum sealed so it was put in box loose by shipping personnel.
My first delivery was an error, but they quickly responded to my enquiry and worked fast to make sure I received the right product.
Got my tires in two days! They had the exact sizes I needed and a great price.
Everything was as ordered and I was surprised at how quickly they arrived.
Quick and easy. I loved how it was packaged. Thanks for the stickers also. Grab life by the handle bars.
Good first time experience, will use again when I need more parts.
I've ordered from this company one previous time with no complaint. Received current on in a timely manner but unfortunately the product was damaged. Looks like it's been dropped a time or two or hit on something. When you spend close to $800 on a purchase you hope that it comes intact. The damaged area was wrapped in bubble wrap so I'm lead to believe it was damaged before it left the warehouse.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.


Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.