On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I placed the order late in the day and item was shipped the next day. It arrived a day before expected and in good condition.
Quick search and set for my Model is a great tool. Parts that I need are available
They have alot of parts but the ease of use of the website is frustrating sometimes. Specifically when you purchase in the bike your working on and then search a part it takes the bike out instead of bike then search parts it's search parts then type in bike
Ordered part put part on everything worked great service easy web page
I've been asked to review my product 4 times, it was a wheel, it's a good wheel, tired of talking about this $#*!ing wheel, it showed up In a timely manner, do you need a pat on the back everytime an order completes?
I ordered two throttle cables thinking both would work however the threading is different on one?
Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected]
Quality product. Delivered in a timely manner and well packaged.
Extremely long for such distance.
Inability to choose the delivery method was totally unexpected
Next time will use shipito, otlr smth.
We do apologize for your issues. When shipping internationally the same shipping methods and times are not the same as shipping with in the US. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Good and showed up then it said it would and would buy again from them
Item was worth the money, shipping and receiving seemed to drag on
Product arrived promptly in good condition. It looks beautiful on my bike. I love it. Installation was easy. Only took me about 2020 minutes. A great improvement to the appearance of my bike.
I was expecting my exhaust in two weeks and it came on my birthday a week earlier! Thank you! Love it BTW
Ordered my temp/oil level dipstick and was correct item for my bike with seamless delivery and customer service. J & P rocks!
This isn't the first order nor will it be my last.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I've ordered a number of products through J&P Cycles. They have a good selection, timely delivery, and no crazy policies like, "Absolutely no returns" like others do. What more could I ask for. Thanks guys.
Was able to get all the parts I needed to get my new to me Harley sorted out.
Was having a hard time finding a feminine xs helmet and this one is perfect for me and checks all my needs.
Always great products and fantastic fast service and delivery.
Or one part and got a whole completely different part sent me back a couple of days, but customer service did the best they could have made the best of a bad situation
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.