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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,868
quality
23,523
This company responds to reviews on average within 5 days

Instant Feedback

72,993 reviews

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Texas
1 review
0 helpful votes
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Packages arrived on time in descent condition
November 15, 2024
Updated review

They have a good selection of parts. Shipping was fair time frame. So far JP has always got me parts and tools correct.

Date of experience: November 5, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Easy website
November 1, 2024
Previous review

Easy website

Date of experience: October 22, 2024
Colorado
1 review
0 helpful votes
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Parts came in record time and return items was quickly excepted

Date of experience: November 5, 2024
Georgia
1 review
0 helpful votes
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Excellent order process.
November 15, 2024

JPcycle makes ordering online easy and products delivered fast. Ordered tires ect and had them in a matter of days. They were of quality products.

Date of experience: November 5, 2024
Michigan
1 review
0 helpful votes
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The part was exactly as described. It arrived on time and fit perfectly.

Date of experience: November 5, 2024
Michigan
1 review
0 helpful votes
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Quick and accurate
November 15, 2024

Easy, you had the tire I needed and it was delivered quickly.

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
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Quick and Easy
November 15, 2024

Ordered tires. They showed up within a few days.They were round and rubber.

Date of experience: November 5, 2024
Georgia
1 review
0 helpful votes
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Harley Tire.
November 15, 2024

Ordered a tire and had it sent to the store in pigeon forge. The store was real nice and called when the item came in.

Date of experience: November 5, 2024
Pennsylvania
2 reviews
0 helpful votes
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Battery ground cable
November 15, 2024
Updated review

I received my order it fit as advertised, and I'm now back on the road

Date of experience: November 5, 2024

Long time customer
August 3, 2024
Previous review

Quick and easy process, I've never had any issues with my orders. Been purchasing from JP for over 24 years.

Date of experience: July 24, 2024
California
1 review
0 helpful votes
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Good exchange
November 15, 2024

Good deal and shipping was quick it was a good overall experience, thanks

Date of experience: November 5, 2024
North Carolina
1 review
0 helpful votes
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SEARCH ENGINE AND SHIPPING
November 15, 2024

I HAD DIFFICULTY FINDING THE SADDLE BAG HINGE I WANTED USING THE SEAR ENGINE. A LITTLE FRUSTRATING. I DID PAY FOR OVERNIGHT SHIPPING BUT MY PART DIDN'T COME IN FOR THREE DAYS.

Date of experience: November 5, 2024
New York
1 review
0 helpful votes
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Excellent very pleased with on line customer support. It is a useful site

Date of experience: November 5, 2024
New York
1 review
0 helpful votes
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Vintage Parts - Great!
November 15, 2024

I own a 1971 Superglide. I needed a original (style) handlebar clamp. Yes J&P had it in stock, delivered to my door in 3 days. Can't beat that at a Harley dealership.

Date of experience: November 5, 2024
Massachusetts
1 review
0 helpful votes
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Overall experience is fine
November 15, 2024

Your search engine is a little erratic at times. I've typed in a product and got results that were different than the results I typed in shortly before.

Date of experience: November 5, 2024
Georgia
1 review
0 helpful votes
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Good
November 15, 2024

Should carry more Indian motorcycle parts.
Other then that it's a great place to shop.

Date of experience: November 5, 2024
Georgia
2 reviews
0 helpful votes
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Good quality
November 15, 2024

The Bell Scout Air Helmet is good quality and has adequate padding around head. The ear area is a bit hard but may feel that way for me as the medium size is a bit too small. I've always worn a medium but is a bit too snug. I deflated a soccerball, placed it in the helmet and inflated till it expanded the helmet a bit and left it for a couple of days. This has improved the fit and am able to wear it with no pain. I'd suggest getting a size larger than what you normally wear.

Date of experience: November 5, 2024
Texas
1 review
0 helpful votes
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My first time shopping your site. Everything was in stock that I needed. Will be back in the future.

Date of experience: November 4, 2024
Virginia
1 review
0 helpful votes
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Extended my bars to 16" and needed a longer break line to the abs unit.

Date of experience: November 4, 2024
Missouri
1 review
0 helpful votes
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I ordered it and received it
November 15, 2024

I ordered brake shoes for my motorcycle. Just went with standard delivery. Email said that I would receive them on Tuesday. Later Email said I would receive them Thursday. I actually received them Wednesday lol.

Date of experience: November 4, 2024
Oregon
1 review
0 helpful votes
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A new but satisfied customer
November 15, 2024

Never had a problem ordering with there catalog always received the exact part that I ordered

Date of experience: November 4, 2024
South Carolina
1 review
0 helpful votes
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Repeat customer :)
November 15, 2024

Very pleased! I'm extremely satisfied with my purchase, I'll be back!

Date of experience: November 4, 2024