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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,586
This company responds to reviews on average within 5 days

Instant Feedback

73,166 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Quality Parts
November 28, 2024

I was concerned about the quality of the parts that I ordered but to my amazement the parts worked as good as O.E. Parts. Good to know that other companies make quality products.

Date of experience: November 18, 2024
Alabama
1 review
0 helpful votes
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Parts received were satisfactory and attention grabbing as expected. Unfortunately the parts were a little uneven on the decorative ends and had a few significant dings/chips. Other than that I'm satisfied with them. I'm sure quality control wasn't aware of this, other wise they would've sent them back to Avon grips. You probably wouldn't notice unless you examined them outside the packaging. They arrived promptly and I didn't have any problems ordering them. I'd say I am definitely satisfied overall.

Date of experience: November 18, 2024
Florida
1 review
0 helpful votes
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Tire discounts
November 28, 2024
Updated review

Website is easy to order parts, put in model and shows what parts fit your bike. Free shipping is always a nice extra.

Date of experience: November 18, 2024

Like the discounts and free shipping
November 19, 2024
Previous review

Like the discounts and free shipping

Date of experience: November 9, 2024
South Carolina
1 review
0 helpful votes
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Handle bar decision
November 28, 2024
Updated review

Site would move around and hold up a few times. I worked it out and ordered what I needed.

Date of experience: November 18, 2024

Site would move around and hold up a few times
November 14, 2024
Previous review

Site would move around and hold up a few times

Date of experience: November 4, 2024
Illinois
1 review
0 helpful votes
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They have it
November 28, 2024

I have a mikuni hs40 carburetor on my old 91 electra glide and JP cycles are the only company that has the parts and are really great on pricing, I will use JP cycles for all my motorcycle needs.

Date of experience: November 18, 2024
Virginia
1 review
0 helpful votes
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Small fount.
November 28, 2024

The instructions were printed with tiny fount.
I needed a magnifying glass to read them.

Date of experience: November 18, 2024
North Dakota
1 review
0 helpful votes
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GARBAGE
November 28, 2024

I purchased a primary cover for my Harley. I started to tighten the derby cover to the primary cover. Right before the screw was torqued, a piece of the cover broke off. There's a small piece of cover with some threads gone now. I can't use the cover. I didn't realize how cheaply these things were made. If I wanted cheap, I'd order from Amazon. At least with Amazon, there would be a hassle free 30 day warranty. I spent $185 at JP cycles, just to learn to NEVER order from them again. So disappointed and now have to re use the original cover.

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 18, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We are sorry you had an issue. Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] and one of our team can assist with a warranty or return to help resolve your issue.

Iowa
1 review
0 helpful votes
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Called once to check on an order? The lady I talked to on the phone was very respectful and pleasant. She sorted things out and just as she stated my package arrived.

Date of experience: December 1, 2024
Virginia
1 review
0 helpful votes
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Pleased
November 28, 2024
Updated review

They always have what I'm looking for. The site is really fun to browse.

Date of experience: November 17, 2024

I was great!
September 28, 2024
Previous review

I was great! I felt like a kid in a candy store, just ran out of my allowance.

Date of experience: September 17, 2024
Texas
1 review
0 helpful votes
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No
November 28, 2024

I do not wish to leave a review at this time. No review will be given

Date of experience: November 17, 2024
Tennessee
1 review
0 helpful votes
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Part in the mail
November 27, 2024

Everything was good parts. But my muffler tips was the wrong size.

Date of experience: November 17, 2024
Georgia
1 review
0 helpful votes
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Satisfied
November 27, 2024

Very easy to order. Order was received in a timely manner everything was great.

Date of experience: November 28, 2024
Washington
1 review
0 helpful votes
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Works good
November 27, 2024

Happy,happy,happy,happy,happy,happy,happy,happy...

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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Battery
November 27, 2024

Placed order on line and delivery was on time, i am a return customer and have been satisfied each time.

Date of experience: November 17, 2024
Kentucky
1 review
0 helpful votes
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Great products and fast shipping
November 27, 2024

Great price points and great products. Shipping was fast too.

Date of experience: November 17, 2024
Florida
2 reviews
0 helpful votes
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Great Experience
November 27, 2024

Easy to find products, checkout was a breeze, and delivery was as promised.

Date of experience: November 28, 2024
Arkansas
1 review
0 helpful votes
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First time purchasing. Good product, great pricing, but shipping was really slow. I expected to receive sooner than 6 days. It took 3 days to pull one item and get it shipped, then it sat for another day waiting on pick-up. That is the only reason for the 4 star review

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Great
November 27, 2024

Great service. Part fit great. Very satisfied. Thanks. I will buy from you again.

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Right Parts On Time
November 27, 2024
Updated review

Always easy to locate what I need, get it ordered and it arrives quickly

Date of experience: November 17, 2024

Always easy
November 16, 2024
Previous review

Always easy

Date of experience: November 5, 2024
Tennessee
1 review
0 helpful votes
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Floorboards
November 27, 2024

I ordered floorboards for my 2003 HD Electra Glide and they had them in stock. They were in my garage in 2 days. No hassles and fit perfect.

Date of experience: November 17, 2024