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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,869
quality
23,528
This company responds to reviews on average within 5 days

Instant Feedback

73,024 reviews

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Florida
1 review
0 helpful votes
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Great saleswoman
February 25, 2025

Bonnie was the best I've ever had! She knew.
Exactly what I wanted and she gave me the best possible deal

Date of experience: March 1, 2025
Georgia
1 review
0 helpful votes
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Black and Chrome Wheel (Rear)
February 25, 2025

Easy order process was easy to follow and shipping speed was good. Attempting to order matching 19" x 2.5" front wheel unfortunately is on back order.

Date of experience: February 26, 2025
Kansas
1 review
0 helpful votes
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Great
February 25, 2025

Excellent customer service was very helpful. Will be shopping with you in the future

Date of experience: February 18, 2025
Oklahoma
1 review
0 helpful votes
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First Order
February 25, 2025

Easy order process I will definitely be placing another order soon. Thank you

Date of experience: February 26, 2025
Illinois
1 review
0 helpful votes
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Fast reliable service
February 25, 2025

Ordered the tire and it was here within 2 days Just what I needed to start reassembling the motorcycle

Date of experience: February 15, 2025
Michigan
2 reviews
0 helpful votes
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Great Site for Motorcycle gear
February 25, 2025

Part that I received was just as described. Fits my new Harley perfectly.

Date of experience: February 14, 2025
New Mexico
1 review
0 helpful votes
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Noisy chain
February 25, 2025

I replaced my old chain with 82,000 miles. The chain was noisy and at the end of the chain adjuster. The new chain seemed kinda loose when I looked at it. I installed it and it was at the low end of the adjuster which was nice. I figured I was maybe overthinking things and figured it would be ok. It works fine but it is a noisy chain especially at idle. I also adjusted it at 5/8 so it was on the lower end of the tolerance. I hope it last as long as the stock Harley chain.

Date of experience: February 14, 2025
South Carolina
1 review
0 helpful votes
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Deuce aftermarket wheel sprocket spacer
February 25, 2025

Very well made and met my demand. Had to go find correct length bolts I wish would have come with it.

Date of experience: February 14, 2025
Georgia
1 review
0 helpful votes
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Excellent service
February 25, 2025

The part was sold at a great price, it was shipped to me in a reasonable time. Thank you

Date of experience: February 14, 2025
Kentucky
1 review
0 helpful votes
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Good company
February 25, 2025

Had a primary oil order that was leaking, was replaced no questions asked!

Date of experience: February 14, 2025
Tennessee
1 review
0 helpful votes
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Wrong product
February 25, 2025

I ordered new cheek pads for my helmet. Ordered the correct labeled pads online. Received the correct labeled pads, but they pads in the package DO NOT fit my helmet. Everything was labeled correctly but they do not look the same. I started processing the return and it cost $10 to return a $25 item, then buy a printer to print the label. No thanks, in the trash they go

Date of experience: February 14, 2025
Indiana
1 review
0 helpful votes
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Good parts at good prices!
February 24, 2025

J&P has the standard parts I need, as well as some custom pieces for my bike projects.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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Customer service online
February 24, 2025

Daniel J was amazing at helping me figure out my issues with my last order. Very knowledgeable and professional. I enjoyed his help. It was almost like a he was right here with me. Excellent job and thank you Daniel J for all of your help and support….

Date of experience: February 14, 2025
Pennsylvania
1 review
0 helpful votes
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Passenger foot rest
February 24, 2025

I was looking for the adjustable passenger footrest and they were out of stock in black so I put in an email request when back in stock. Got the email and ordered them and received them in 2 days. Great service!

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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Solid customer service!
February 24, 2025

Ordered some bushings for my ST paid for two day shipping unfortunately things happen and it didn't get shipped out on time but the team was so kind and they reimbursed my shipping cost and not only that they gave me a $10 gift card. That's what I call. Good customer service, thank you guys

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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Caliper Rebuild Kit
February 24, 2025

Great price; fast delivery! Always great service and pricing from JP Cycles.

Date of experience: February 26, 2025
Missouri
1 review
0 helpful votes
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Great customer service!
February 24, 2025

The website is easy to navigate to find what you need. The "shop your ride" feature is really nice and lets you know if the part will fit your bike. I had a small issue with a part that had been sent to me but once I contacted customer service they took care of the issue right on the spot. I was sent a return label and a replacement part next day air. Great customer care crew here. I will definitely shop here again.

Date of experience: February 25, 2025
Massachusetts
1 review
0 helpful votes
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Great experience
February 24, 2025

Easy and fast to order on line great experience no troubles finding what I need through there links

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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HD parts
February 24, 2025
Updated review

Always happy with my orders fast delivery and great customer service

Date of experience: February 14, 2025

Easy ordering fast delivery superior customer service
December 24, 2024
Previous review

Fast delivery easy to order online customer service is great

Date of experience: December 13, 2024
Missouri
1 review
0 helpful votes
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El Paso windshield
February 24, 2025

I purchased a 15" tall windshield in dark smoke. Though it looks good on my 500 Scrambler and does a good job of deflecting the wind I find that the noise level is too much. I thought about getting a new helmet but decided to try the taller 19" windshield first.

Date of experience: February 14, 2025