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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,845
quality
23,374
This company responds to reviews on average within 5 days

Instant Feedback

72,582 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Caliper Rebuild Kit
February 24, 2025

Great price; fast delivery! Always great service and pricing from JP Cycles.

Date of experience: February 26, 2025
Missouri
1 review
0 helpful votes
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Great customer service!
February 24, 2025

The website is easy to navigate to find what you need. The "shop your ride" feature is really nice and lets you know if the part will fit your bike. I had a small issue with a part that had been sent to me but once I contacted customer service they took care of the issue right on the spot. I was sent a return label and a replacement part next day air. Great customer care crew here. I will definitely shop here again.

Date of experience: February 25, 2025
Massachusetts
1 review
0 helpful votes
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Great experience
February 24, 2025

Easy and fast to order on line great experience no troubles finding what I need through there links

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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HD parts
February 24, 2025
Updated review

Always happy with my orders fast delivery and great customer service

Date of experience: February 14, 2025

Easy ordering fast delivery superior customer service
December 24, 2024
Previous review

Fast delivery easy to order online customer service is great

Date of experience: December 13, 2024
Missouri
1 review
0 helpful votes
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El Paso windshield
February 24, 2025

I purchased a 15" tall windshield in dark smoke. Though it looks good on my 500 Scrambler and does a good job of deflecting the wind I find that the noise level is too much. I thought about getting a new helmet but decided to try the taller 19" windshield first.

Date of experience: February 14, 2025
Kansas
1 review
0 helpful votes
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Accessories
February 24, 2025

Fast shipping and very pleased with my purchase i will definitely. Recommend J&P Cycles to my friends.

Date of experience: February 14, 2025
California
1 review
0 helpful votes
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Amazing grips
February 24, 2025

Easy to install and website was easy to navigate. I will for sure be ordering more parts

Date of experience: February 14, 2025
California
1 review
0 helpful votes
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Elite 4 rear tire
February 24, 2025

Tire was in stock and cheaper than the dealer price for sure.

Date of experience: February 28, 2025
Pennsylvania
1 review
0 helpful votes
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Good service
February 24, 2025

Received crank position sensor quickly and without damage. Have not installed as yet.

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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Tire age
February 24, 2025

I ordered a front and rear tire for my motorcycle. Got them delivered and the rear tire was manufactured in 2024. The front in 2022. Not too pleased with running a 3 year old tire on my 1,000 lb motorcycle. This is the second time this has happened to me and I am not happy about it

Date of experience: February 14, 2025
Kimberly E. — J&P Cycles Rep
over a year old

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Missouri
1 review
0 helpful votes
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Awesome customer service
February 24, 2025

Usps miss placed my order and customer service was very helpful in tracking it down.
Will continue buy my parts here thank you j&p..

Date of experience: February 14, 2025
Michigan
1 review
0 helpful votes
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Thanks glad you guys are here for me. Store and online have saved me and I was able to help some people out too. Thanks!

Date of experience: March 1, 2025
Missouri
1 review
0 helpful votes
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Digital gauges
February 24, 2025

Easy and quick everything went smoothly. The information was correct on the website, the product showed up when they said it was supposed to. They did their job

Date of experience: February 25, 2025
North Carolina
1 review
0 helpful votes
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Easy Time
February 24, 2025

Searched what I was looking for, refined search to "fit my bike", made my selection. Added to my cart and checked out. Easy Time!

Date of experience: February 2, 2025
Oregon
1 review
0 helpful votes
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Great service
February 24, 2025

Made order made payment order was sent right away and delivered when it said it would be.

Date of experience: February 13, 2025
North Carolina
2 reviews
0 helpful votes
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Love dealing with J&P. Very fast shipping.
February 24, 2025
Updated review

The gasket between the carb and air cleaner backing plate in fact "did not"fit. #431-238 the line up holes in the gasket are much smaller than the pins on my backing plate. I also tore the gasket trying to make the holes bigger. My bike is a 1999 F XD superglide with a stock carb and backing plate. At the end I reused the original. No big deal, just a heads up.

Date of experience: February 13, 2025

Thanks for making parts shopping easy
February 5, 2025
Previous review

Thanks for making parts shopping easy.

Date of experience: January 26, 2025
New Jersey
1 review
0 helpful votes
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Great, will shop here again
February 24, 2025
Updated review

No complaints, they had what I needed and with the riders membership, my order was delivered in 2 days..

Date of experience: February 24, 2025

5 stars
November 29, 2024
Previous review

They had exactly what I needed for the bike that I needed it for. I will continue to shop from J&P cycles.

Date of experience: November 19, 2024
California
1 review
0 helpful votes
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Battery
February 24, 2025

Received my battery order in 2 days! Got me riding for the weekend!

Date of experience: February 13, 2025
Florida
1 review
0 helpful votes
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Never any problems
February 23, 2025

Great prices, delivery is fast. Will order from them again!

Date of experience: February 13, 2025
South Dakota
1 review
0 helpful votes
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Always satisfied with jp cycles
February 23, 2025

I've been in one of their stores several times and always walked out satisfied.whwn ordering online they ship right away and they pay attention to the tracking.

Date of experience: February 13, 2025