On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Called HD for brake pads for a 5year old bike. HD said it would take 2 weeks to get the part. Y'all had the part! Period!
Every time I order from j&P cycles, my parts arrive quick, complete and packed very securely. I called their customer service one time on a Sunday just for information, they answered and gave me the info I needed to make a smart purchase.
Wrong size size liner sent - one phone call later and correct liner sent.
Easy to order and shipped immediately! Looking forward to ordering more depending on our Canadian dollar haha
Wonderful experience on time shipping people are awesome and parts were exactly what they said they were I'll be back!
Battery for my Harley arrived in a couple of days. The price was fair.
Finding what I wanted, ordering, and paying for what I wanted was very easy with your website. I was surprised at how fast me order arrived.
Ordered the 999 long haul tires on a Monday and had them delivered by Wednesday. Easy, quick and no issues.
Easy and quick. No issues. Plan on another order soon. The one stop shop with great prices.
The tire was fine, it was the correct size for the bike, correct brand...a tad high in price, but isn't everything these days? Seems like it might have shipped a little bit faster...
The only suggestion I have is you might consider including a small tube of silicone or sealant of some type to help with the installation.
Great product, Great service. Very helpful tech advice. I'll be back.
Great service and knew everything I needed and made it sure simple
Offered a 10% discount code and then told me I wasn't eligible after giving my phone number and email.
Received the item and there was no packing material in the box, the powder coating on the item was damaged.
The order came fast and the updates where accurate I enjoyed the professional way it was all handled
Great grips for my bike and easy to install. JP got them to me really fast!
A very easy website to navigate that has a plethora of parts for my Harley, reliable customer service reps, and fast shipping. It was easy to find what I wanted and I got it quickly.
I've been ordering from you all for years now, and have had nothing but good things to say.
It was easy to shop on there website for what I needed. Price was good and fast shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.