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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
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I had hoped that the entire fuel pump assembly was included. I guess I should have noticed that the fuel regulator wasn't included.
I will definitely recommend to my friends your products and ease of ordering.
The goggles are going to be used in my airplane that has an open cockpit so I must have very good fitting goggles that won't be blown off at air speeds😃👍
Always a great experience shopping or browsing j&p cycles. Shipping was quick and efficient as always!
My product was delivered in great time. Very impressive. Returning customer.
Great, easy to shop, easy to order, parts come quickly...
Been a while, but I have dealt with you folks in the past. Easy to navigate your site, and as always, a great selection of parts for every budget
Order as described, fast and professional every time! Flat shipping rate international is awesome, they are my go to, but I want quality parts for my ride.
Easy purchase. Put in what I needed in the search bar and quickly found it.
Great experience. Easy to order parts and the shipping was fast. I will defiantly be ordering more parts from these guys.
Parts delivered did not fit as advertised. Right side mount wouldn't work at all. Should have contacted customer service. I made a piece that would work.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers. If you ever have an issue please get in touch with us. We are always here to help.
J&P Cycles had what I needed. The website is very well done and easy to navigate. Check out was easy and shipping lightening fast. Great job!
Bob
Quick and easy, product came to house in a timely manner and in good condition
It was great. Product arrived on time and was what was ordered. Installation was simple per web site along with paperwork.
Great look, easy instructions and install for a rookie do it yourself guy.
I ordered a saddlman seat and the driver backrest is bent. I am getting nothing but runaround from J&P and saddle man. I spent over $800 and expected way better service. I buy stuff from J&P all the time, I will never purchase from them again. You lost a loyal customer on this one!
Ordered a break line, but ordered the wrong size, (my fault) return was very easy and J&P excepted my return and sent a replacement of the right size. The hole experience was really nice, easy and I ended up with just what I needed in a pretty short amount of time.
Parts were easy to find and order, with very simple returns. Will use J&P Cycles again
Battery arrived quickly. I haven't installed it yet but I'm sure it's fine.
My order was lost by UPS, I called J&P Cycles to inform them of the problem. They took charge of the issue, contacted UPS to track my order down and get it delivered to me Great Job J&P.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.


We looked at your order we show your order was placed on 2/8/2025 and delivered on 2/12/2025. We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!