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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,881
quality
23,640
This company responds to reviews on average within 5 days

Instant Feedback

73,312 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Great product great picture
March 12, 2025

Can't go wrong. Great products.great price. Helpful staff c

Date of experience: March 2, 2025
Minnesota
1 review
0 helpful votes
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Great service
March 12, 2025
Updated review

Great experience. Easy shopping, great product availability, fast shipping.

Date of experience: March 13, 2025

Great service
April 29, 2024
Previous review

I love the convenience and ease of use of the website. The chat function is great for quick questions.

Date of experience: April 19, 2024
Illinois
1 review
0 helpful votes
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Tire purchase
March 12, 2025

So far so good we'll see once everything is delivered. Otherwise everything is gravy..

Date of experience: March 17, 2025
Florida
1 review
0 helpful votes
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Great service
March 12, 2025

Very understanding on what I needed and an item suggested and item for me to look at.

Date of experience: March 14, 2025
Oklahoma
1 review
0 helpful votes
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Always my first go to
March 12, 2025

Always A+ parts. I can always find what I need and at a good price.

Date of experience: March 16, 2025
Utah
2 reviews
0 helpful votes
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Defective
March 12, 2025

Ordered parts and accessories many times over the years. Easy and prompt delivery

Date of experience: March 13, 2025
Missouri
1 review
0 helpful votes
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Exactly what I wanted.
March 12, 2025

Found the parts I wanted easily, checkout was a breeze. Parts arrived very quickly, and were in perfect condition. Fit was perfect, and I had my breather swapped out in 30 min. Looks fantastic, and I really love having a couple more inches of clearance between my knee and breather, especially when I'm rear braking. Maybe it's in my head, but I think my bike sounds better and has a faster throttle response.

Date of experience: March 16, 2025
Maine
1 review
0 helpful votes
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16" apes
March 12, 2025

Excellent quality and quick delivery. This is not right that you need 50 characters for a review

Date of experience: March 2, 2025
Florida
1 review
0 helpful votes
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Randy was the best!
March 12, 2025

Randy was extremely helpful and so nice! It was a pleasure doing business.

Date of experience: March 13, 2025
Georgia
1 review
0 helpful votes
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My go to Cycle gear
March 12, 2025

Been using JP for years. Very helpful customer service. Orders arrive well packed and in a timely manner.

Date of experience: March 2, 2025
Mississippi
2 reviews
0 helpful votes
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Great product. Fast delivery
March 12, 2025

They have the right gear for the right price. Thanks jp cycles. I'll see you in Daytona. Hope to visit the outlet store when I'm there

Date of experience: March 2, 2025
Indiana
1 review
0 helpful votes
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Works great
March 12, 2025
Updated review

Excellent. Part works perfect. No hassle no issues. Love it

Date of experience: March 2, 2025

Love you.guys
March 2, 2025
Previous review

Love you.guys

Date of experience: February 20, 2025
Tennessee
1 review
0 helpful votes
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It was Fine
March 12, 2025

I ordered an extended reach brake peddle for my 2014 Street Glide and it is awesome.

Date of experience: March 2, 2025
Florida
1 review
0 helpful votes
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Poor quality product
March 12, 2025

I received a defective part that could not be installed and was charged $9.99 to return it. Additionally, 2 day shipping turned into 12 days. Very dissatisfied.

Date of experience: March 2, 2025
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us improve and enhance the overall shopping experience for all our customers.

We're sorry to hear that you're experiencing an issue. If you need any further assistance, please don’t hesitate to reach out—we’re here to help!

📧 Email: [email protected]
📞 Phone: 800-318-4823
💬 Live Chat: jpcycles.com

Ohio
1 review
0 helpful votes
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Been the best for me
March 12, 2025

Great price, and quick shipping if there is a problem, just call them and they are on top of it

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Will only shop from them
March 12, 2025

I had to return my helmet for a different size and even though they didn't have what I wanted in the store and I had to order it from the warehouse I got it in 3 days. Customer service was outstanding

Date of experience: March 1, 2025
Washington
1 review
0 helpful votes
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Great variety. Actually purchased more than I needed. Everything arrived quickly. No incorrect order picks. All around good job considering the level of incompetence of online ordering these days.

Date of experience: March 16, 2025
Michigan
2 reviews
0 helpful votes
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New Derby Cover
March 12, 2025
Updated review

Easy peasy ordering what I wanted from J&P cycles! Can't wait to see the new derby cover on my Bike!

Date of experience: March 17, 2025

Sent me the wrong size wires
June 27, 2024
Previous review

I ordered 10mm yellow spark plug wires. I opened the package and there was 8 mm yellow wires. I was more than disappointed. I'm just going to have the 8 mm wired installed. Don't really feel like going through all the hassle of sending the wires back and waiting for the 10 mm wires to be sent out. My mechanic has the bike tore apart now. Don't want to hold him up

Date of experience: June 16, 2024
Georgia
1 review
0 helpful votes
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Very easy ordering. Shipping cost is to high. Should factor in weight. $24 for a gasket?

Date of experience: March 12, 2025
Michigan
1 review
0 helpful votes
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They fit
March 12, 2025

The pants fit but I can't get used to the tapered leg style. I like to wear boots when riding and tucking the pants in the boots doesn't work for me. Perhaps I'll try a combat type boot.

Date of experience: March 1, 2025