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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,692
This company responds to reviews on average within 5 days

Instant Feedback

73,534 reviews

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District of Columbia
1 review
0 helpful votes
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Delivery
March 31, 2025

The only problem was that my package was delivered to the wrong address and I had to go track it down myself

Date of experience: March 21, 2025
Illinois
1 review
0 helpful votes
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Just finished the order and haven't received the part. So far, it's been extremely easy to find and order the necessary part.

Date of experience: April 1, 2025
Kansas
1 review
0 helpful votes
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Way too slow
March 31, 2025
Updated review

It took over a week to get the parts. I can get pretty much everything I order from Dennis Kirk in 2 or 3 days. I can get stuff from e-bay in 3 or 4 days and from Amazon in 1 or 2 days. You guys gotta get with the program.

Date of experience: March 21, 2025

Seat
November 27, 2024
Previous review

Seats good, shipping sucks, took over a week to get it. Dennis Kirk never takes that long

Date of experience: November 17, 2024
Ohio
1 review
0 helpful votes
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Quick delivery
March 31, 2025

I purchased an item for a birthday gift. That birthday is still 2 weeks away, so it's not been opened yet or I would probably have given 5 stars.

Date of experience: March 21, 2025
Texas
1 review
0 helpful votes
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Easy ordering received promptly, quality product, cost competitive.

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
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Gave my Harley that Harley sound.
March 31, 2025

I am very satisfied with J&P cycles. I got 10% off for it being my first purchase. I did have some issues with the pipes. Obe of the O2 sensors thread was stripped. I could not connect the O2 sensor to it. I didn't want to return the item, so I purchased a thread chaser, and corrected it myself. One of the bolts that came with the product was kind of short. I had to get creative with the install to get it to bolt on. But you can't be the sound! I had purchased and installed the Khrome Werks pipes before, and this completed the exhaust. Now my Harley sounds like a Harley. And it rides better too.

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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You had it in stock!
March 31, 2025

You had it in stock! Gotta love that. Seat looks great. Bike's looking tough.

Date of experience: March 21, 2025
Missouri
1 review
0 helpful votes
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Had trouble finding the part even though I had the part number

Date of experience: April 4, 2025
Virginia
2 reviews
0 helpful votes
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Quick shipping
March 31, 2025

They ship quick and received exactly what I ordered. Fair pricing as well.

Date of experience: March 21, 2025
Pennsylvania
1 review
0 helpful votes
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Awesome Agents
March 31, 2025

Called the company for a fit question and the agent I spoke to was courteous and just plain amazing - clearly showed care for the customer.

Date of experience: April 1, 2025
Texas
1 review
0 helpful votes
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Perfect transaction
March 31, 2025

Appreciate everything...a long with the follow up

Thanks

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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👍
March 31, 2025

As always, great experience got what I needed in a matter of several days reasonable price overall, very happy.

Date of experience: March 21, 2025
Indiana
1 review
0 helpful votes
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I've been using J&P cycles for years and always had excellent results,have ordered countless parts from them and never had any issues. Shipping is fast, prices are competitive and I highly recommend them for all motorcycling needs.

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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Great Customer Service
March 31, 2025

Ordered a new Saddleman Road Sofa Seat on a Monday, It was delivered the very next day, unbelievable quick service.

Date of experience: March 21, 2025
Colorado
1 review
0 helpful votes
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Bought open box highway pegs for a 1.5" crash bar. Save money and it was still in manufactures molded plastic!

Date of experience: April 4, 2025
Illinois
2 reviews
0 helpful votes
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Easy
March 31, 2025

Found what I needed. Ordered it. Received it. It works. Easy.

Date of experience: March 21, 2025
Massachusetts
2 reviews
0 helpful votes
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Great service
March 31, 2025

Product arrived early, was so happy the product arrived early.

Date of experience: March 21, 2025
Ohio
1 review
0 helpful votes
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Fast and reliable parts
March 31, 2025

Ordered the parts they got lost in the mail an empty box showed up contacted jp they handled it promptly

Date of experience: March 21, 2025
Missouri
1 review
0 helpful votes
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Always a win with JP
March 31, 2025
Updated review

Visited with a qualified associate on what parts were needed, got me pointed in the right direction. Ordered parts, super fast delivery, had the bike back up and running in just a couple of days.

Date of experience: March 21, 2025

JPCycles is my go to for parts
August 8, 2024
Previous review

JPCycles is my go to for parts.

Date of experience: July 29, 2024
North Carolina
1 review
0 helpful votes
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Big Twin Clutch Basket
March 31, 2025

I ordered the wrong clutch kit to go with my basket,they help me identify and had the correct parts at my house the next day and helped with my return of the wrong parts no questions asked.These people are top notch!

Date of experience: March 21, 2025