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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,882
quality
23,703
This company responds to reviews on average within 5 days

Instant Feedback

73,577 reviews

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Colorado
1 review
0 helpful votes
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Received product in good time.
April 17, 2025
Updated review

Was able to find product despite the web site and search engine listing other unrelated items. Been a long time customer, and since J P Cycles stopped having a printed catalog, I find myself ordering less products from them. They were my go-to for my HD parts & accessories. Bikers like myself want to be able to flip thru a printed catalog to find parts AND see what might be available for their ride to purchase another day.

Date of experience: April 7, 2025

Disappointed that I couldn't use military/first responder...
April 6, 2025
Previous review

Disappointed that I couldn't use military/first responder GovX discount.

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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Exceptional. I didn't have any problems whatsoever. All orders were delivered in a timely matter.

Date of experience: April 7, 2025
Indiana
1 review
0 helpful votes
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Fast delivery and easy to order
April 17, 2025
Updated review

Very satisfying experience ordering was easy and I got what I ordered very fast.

Date of experience: April 7, 2025

Frustrating because of the pressure tactics to get...
April 10, 2025
Previous review

Frustrating because of the pressure tactics to get me to do this review. Reviews should be voluntary

Date of experience: March 31, 2025
Illinois
1 review
0 helpful votes
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Fast this time
April 17, 2025
Updated review

Good price, fast delivery. Best selection for my 50-year-old motorcycle. J&P has always the best.

Date of experience: April 10, 2025

Alway's happy with J&P been buying here for years
April 5, 2025
Previous review

Alway's happy with J&P been buying here for years.

Date of experience: March 26, 2025
Illinois
1 review
0 helpful votes
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Great
April 17, 2025

Easy installation loved the stickers that came with, over all parts came quick

Date of experience: April 7, 2025
New York
2 reviews
0 helpful votes
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Great service
April 17, 2025

Find what I needed through delivery of the product... smooth as silk

Date of experience: April 7, 2025
Missouri
1 review
0 helpful votes
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Great service!
April 17, 2025

Very easy to order, and received as expected. Ordering online was quick.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Great company to work with.
April 17, 2025

From the ordering process to the delivery all went very well. They were great at communications and updating me on the order, shipping etc. I would definitely recommend them to anyone.

Date of experience: March 17, 2025
Michigan
1 review
0 helpful votes
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Parts fit perfectly
April 17, 2025

No issues with the part! It fit with little to no problems...

Date of experience: April 7, 2025
Florida
1 review
0 helpful votes
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My only criticism is not having an easier way to choose the correct NGK Iridium plugs. A chart would be great.

Date of experience: April 7, 2025

Descriptions on brake pads front vs rear could be better
April 3, 2025
Previous review

Descriptions on brake pads front vs rear could be better

Date of experience: March 23, 2025
Oregon
1 review
0 helpful votes
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GREAT. They are my go to company. I have never had a bad experience.

Date of experience: April 7, 2025

Great experience, as usual
April 3, 2025
Previous review

Great experience, as usual.

Date of experience: March 23, 2025
South Carolina
1 review
0 helpful votes
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Great Service
April 17, 2025

I have not installed the product yet, but quality looks great.

Date of experience: April 7, 2025
Colorado
1 review
0 helpful votes
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Pegs
April 17, 2025
Updated review

I received the pegs. However, there was no peg pin included. I now how to place an additional order for the pins. Not the end of the world, but i would expect matching chrome pegs with an item like this.

Date of experience: April 7, 2025

Receive my item very quickly. Great selection on the website

Date of experience: August 11, 2024
Massachusetts
1 review
0 helpful votes
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More than expected
April 17, 2025
Updated review

The order came in faster than I expected. The packing was done very well.
The whole process was great.
Thank you

Date of experience: April 7, 2025

Very quick and easy ordering...
April 6, 2025
Previous review

Very quick and easy ordering... thank you so much

Date of experience: March 27, 2025
New York
1 review
0 helpful votes
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Early as usual,
April 17, 2025
Updated review

Every time I've ordered something from you guys or needed to talk about one of the miraid of problems building a chopper from the ground up with 3 different basket cases. You guys rock

Date of experience: April 7, 2025

Fantastically easy Only one who answered my questions
December 2, 2024
Previous review

Fantastically easy
Only one who answered my questions

Date of experience: November 22, 2024
Michigan
1 review
0 helpful votes
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Very nice
April 17, 2025

Easy site to navigate, Los of items in stock. Will use again!

Date of experience: April 7, 2025
Germany
2 reviews
0 helpful votes
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Fast service
April 17, 2025

Was able to find it easily on the web and complete the transaction.

Date of experience: April 7, 2025
Florida
1 review
0 helpful votes
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I can ride again. BUTCH
April 17, 2025
Updated review

Great service fast and reliable many thanks. I will use you every time. BUTCH

Date of experience: April 7, 2025

Great.BUTCH
April 5, 2025
Previous review

Great.BUTCH

Date of experience: March 26, 2025
South Carolina
1 review
0 helpful votes
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Awesome
April 17, 2025

Always a pleasure shop with you'll, website easy to work with and staff is knowledgeable...

Date of experience: April 12, 2025
Maryland
1 review
0 helpful votes
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Wrong part again
April 17, 2025

Second time i ordered the same part and the web site said exact fit and it didn't. But it was a $10.000 part so not worth the trouble sending back.

Date of experience: April 7, 2025