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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,894
quality
23,805
This company responds to reviews on average within 5 days

Instant Feedback

73,870 reviews

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Illinois
1 review
0 helpful votes
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Great products and price
April 20, 2025

Products were perfect. Everything was just as described and was delivered in a very timely manner. No issues at all ordering through this company. Would happily do it again!

Date of experience: April 9, 2025
North Carolina
1 review
0 helpful votes
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Great Customer Service!
April 20, 2025
Updated review

I ordered a front and rear tire for my bike weeks ago. Received the front tire within days. Was excellent. Had a bit of trouble tracking down the tire. Claimed awaiting carrier pickup but was already shipped. Confusing right? Waited a few days and called the company to ask perhaps where my tire may be. They could not locate it but offered to replace and sent me a new one within 48hrs! Best customer service I have experienced. Hands down! Could not remember the 2 people I spoke to names, but I will definitely recommend!

Date of experience: April 9, 2025

Quick and Easy!
April 6, 2025
Previous review

Quick and Easy! Affordable prices.

Date of experience: March 26, 2025
Indiana
1 review
0 helpful votes
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Easy
April 20, 2025

Quick and easy. Delivery in a timely manner. No problems with receiving my tires.

Date of experience: April 9, 2025
Kentucky
1 review
0 helpful votes
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Part
April 20, 2025
Updated review

Looks and works like it supposed to. Quick and fast ordering and delivery with no issues.

Date of experience: April 9, 2025

Quick and easy
April 9, 2025
Previous review

Quick and easy

Date of experience: March 29, 2025
South Dakota
1 review
0 helpful votes
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Never a problem
April 20, 2025

I have yet to have an issue on any of my purchases. Highly recommended.

Date of experience: April 9, 2025
Wisconsin
1 review
0 helpful votes
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USPS delivery sucks
April 20, 2025

J&P has always been my go-to, but delivery by USPS sucks. My order coming to Wisconsin should have taken 3 days, but my package left Louisville to Chicago to St Paul (30 miles from final destination) to Garden City NY to Metro NY back to St Paul before finally arriving 8 days after ordering! I know that sidetrack is not J&P's fault, but choosing to use diversity hire USPS to save a buck is.

Date of experience: April 1, 2025
Massachusetts
1 review
0 helpful votes
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Looks great and fit perfect.
April 20, 2025

The part fit an '01 Sportster perfectly. Received quickly too.

Date of experience: April 9, 2025
Arkansas
1 review
0 helpful votes
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Great
April 19, 2025

My experience was great no issues, I've purchased many things from j&p good product

Date of experience: April 9, 2025
Oklahoma
1 review
0 helpful votes
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Heat shield
April 19, 2025
Updated review

Shields arrived in a well protected boxing. Instructions were ok but could be more precise. A link to a installation video would help.

Date of experience: April 9, 2025

Easy order process and great bike fit software
April 8, 2025
Previous review

Easy order process and great bike fit software.

Date of experience: March 29, 2025
Vermont
1 review
0 helpful votes
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Easy online experience
April 19, 2025

Nothing to describe. I knew what I wanted after researching and purchased here.

Date of experience: April 9, 2025
Massachusetts
1 review
0 helpful votes
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Had a coupon to burn.
April 19, 2025

Overall pretty good. Had a coupon to burn, and needed trans oil.

Date of experience: April 9, 2025
Ohio
1 review
0 helpful votes
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Fast service
April 19, 2025

Correct product fast service. No problems with shipping. Great experience.

Date of experience: April 9, 2025
Mississippi
1 review
0 helpful votes
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Received as expected in a timely manner in good shape
April 19, 2025
Updated review

Placed order easily and received order very quickly. They were prompt, and delivered as advertised.

Date of experience: April 9, 2025

Just plain easy & good!
April 8, 2025
Previous review

Just plain easy & good!

Date of experience: March 29, 2025
Ohio
1 review
0 helpful votes
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Consistent Satisfaction
April 19, 2025

Easy to navigate website, good selection of products, and product that say there in stock are always in stock.

Date of experience: April 9, 2025
South Dakota
1 review
0 helpful votes
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Quick and easy
April 19, 2025
Updated review

Good product, good price, prompt delivery. The entire transaction was smooth as silk. I will shop again with J AND P CYCLES.

Date of experience: April 9, 2025

Quick and easy to get what I want
April 5, 2025
Previous review

Quick and easy to get what I want.

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
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Easy
April 19, 2025

The ordered parts fitted the description and the quality matched with the advertisement

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
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New bikes for my baby!
April 19, 2025

JP cycles online helped, did a great job getting me what I needed. Even the little parts you didn't realize don't come with the order. Will always use this team!

Date of experience: April 9, 2025
Wisconsin
1 review
0 helpful votes
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Always got what I need for my strange bike
April 19, 2025
Updated review

It not easy finding parts for a 86 sportster but these guys have it all. Thanks

Date of experience: April 9, 2025

No one else has parts for my bike
April 6, 2025
Previous review

No one else has parts for my bike. J&P, always does

Date of experience: March 27, 2025
Connecticut
1 review
0 helpful votes
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Great
April 19, 2025
Updated review

Great service and delivery. I haven't used J&P Cycles for quite some time, I'm happy to see that every thing is as good as I remember

Date of experience: April 9, 2025

As good as i remember it from years ago
April 8, 2025
Previous review

As good as i remember it from years ago

Date of experience: March 29, 2025
Virginia
1 review
0 helpful votes
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Fast Shipping
April 19, 2025

Last minute need for an upcoming trip, purchase was shipped quickly and received in time.

Date of experience: March 28, 2025