Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of J&P Cycles

J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
grey stargrey stargrey stargrey stargrey star

J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,851
quality
23,404
This company responds to reviews on average within 5 days

Instant Feedback

72,616 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow GUY S.
Unfollow GUY S.
Share Review
Report Review

First time using
December 6, 2025
Updated review

The item I ordered was, guessing lost in mail week after it was supposed to be delivered, I called and said I didn't get it, they didn't ask question:, just sent another. Week later I received it, another week later got another so I sent it back.
So I'll be doing ng more shopping on site

Date of experience: November 26, 2025

First time using
December 6, 2025
Previous review

The item I ordered was, guessing lost in mail week after it was supposed to be delivered, I called and said I didn't get it, they didn't ask question:, just sent another. Week later I received it, another week later got another so I sent it back.
So I'll be doing ng more shopping on site

Date of experience: November 26, 2025
California
1 review
0 helpful votes
Follow George A.
Unfollow George A.
Share Review
Report Review

HOGWORKZ 2024 Fat Boy skid plate
December 6, 2025
Updated review

I always buy my products from J&P because I feel they have the best customer service reps if I have any concerns or questions, which as it turns out, I usually do. I also receive my orders really quick, couple days.

Date of experience: November 25, 2025

Easily found what I was searching for
September 26, 2025
Previous review

Easily found what I was searching for.

Date of experience: September 15, 2025
Florida
1 review
0 helpful votes
Follow PETER L.
Unfollow PETER L.
Share Review
Report Review

Incorrect
December 5, 2025
Updated review

Received a part for a different bike, a Softail vs. Wide Glide. The connection was different; made it work. All the packaging had been thrown out etc.

Date of experience: November 25, 2025
Kimberly E. — J&P Cycles Rep
4 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Incorrect
December 5, 2025
Previous review

Received a part for a different bike, a Softail vs. Wide Glide. The connection was different; made it work. All the packaging had been thrown out etc.

Date of experience: November 25, 2025
Texas
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Great customer service
December 5, 2025
Updated review

I received the part I ordered damaged. I reached out to J&P and they began the return and replace process that day. I mailed the damaged part back and my replacement was shipped out the following day.

Date of experience: November 19, 2025

Great customer service
December 5, 2025
Previous review

I received the part I ordered damaged. I reached out to J&P and they began the return and replace process that day. I mailed the damaged part back and my replacement was shipped out the following day.

Date of experience: November 19, 2025
Florida
1 review
0 helpful votes
Follow Calvin B.
Unfollow Calvin B.
Share Review
Report Review

Great overall shopping experience
December 5, 2025
Updated review

Product selection for my model cycle was easy and on point. I was able to complete the order, and receive the item in less than a week. Simple and no issues encountered.

Date of experience: November 14, 2025

Great overall shopping experience
December 4, 2025
Previous review

Product selection for my model cycle was easy and on point. I was able to complete the order, and receive the item in less than a week. Simple and no issues encountered.

Date of experience: November 24, 2025
Arizona
1 review
0 helpful votes
Follow CURTIS C.
Unfollow CURTIS C.
Share Review
Report Review

5 star parts in minutes
December 4, 2025
Updated review

The carburetor rebuild kit arrived in perfect condition, and quality was excellent. It showed up in a timely manner. The transaction took only minutes.

Date of experience: November 19, 2025

5 star parts in minutes
December 4, 2025
Previous review

The carburetor rebuild kit arrived in perfect condition, and quality was excellent. It showed up in a timely manner. The transaction took only minutes.

Date of experience: November 24, 2025
North Carolina
1 review
0 helpful votes
Follow Steven B.
Unfollow Steven B.
Share Review
Report Review

My part worked where others failed
December 4, 2025
Updated review

My Dad ordered parts for his Harley on Amazon. None of the parts functioned properly. EFI fuel lines where spraying fuel from both sides. I ordered replacement valve rebuild kits and fuel lines and it all stopped.

Date of experience: November 24, 2025

My part worked where others failed
December 4, 2025
Previous review

My Dad ordered parts for his Harley on Amazon. None of the parts functioned properly. EFI fuel lines where spraying fuel from both sides. I ordered replacement valve rebuild kits and fuel lines and it all stopped.

Date of experience: November 24, 2025
Florida
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Rebuild leaked
December 4, 2025
Updated review

The brake master cylinder rebuild kit looked great. The issue is I did not have a leak before now I do. Had to buy a new master cylinder. Money was wasted. I am not saying it was anyone's fault 51 year old bike. Just wished it worked.
John

Date of experience: November 23, 2025

Easy to find parts that are at a great price!
November 22, 2025
Previous review

Easy to find parts that are at a great price!

Date of experience: November 12, 2025
Texas
3 reviews
0 helpful votes
Follow James G.
Unfollow James G.
Share Review
Report Review

Tire Purchase Delivered in Two Days
December 3, 2025
Updated review

J&P has a great selection of products. I purchased tires and received them in two days. Faster than my local motorcycle dealer can get tires.

Date of experience: November 23, 2025

Tire Purchase Delivered in Two Days
December 3, 2025
Previous review

J&P has a great selection of products. I purchased tires and received them in two days. Faster than my local motorcycle dealer can get tires.

Date of experience: November 23, 2025
Canada
1 review
0 helpful votes
Follow Richard C.
Unfollow Richard C.
Share Review
Report Review

Online purchase.
December 3, 2025
Updated review

I came across some online review of the Kraus EZ-Shift for our Harley Davidson and since my wife had some issues finding the neutral before, I decided to order 2 of them. As I did my online search, I ended up on J&P Cycles website and I'm glad I did. The ordering process was quick and easy, shipment was also quick and parts came in and I didn't even have to pay custom duties or tariffs. Great product and great seller.

Date of experience: November 23, 2025

Online purchase.
December 3, 2025
Previous review

I came across some online review of the Kraus EZ-Shift for our Harley Davidson and since my wife had some issues finding the neutral before, I decided to order 2 of them. As I did my online search, I ended up on J&P Cycles website and I'm glad I did. The ordering process was quick and easy, shipment was also quick and parts came in and I didn't even have to pay custom duties or tariffs. Great product and great seller.

Date of experience: November 23, 2025
California
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

Best customer service
December 3, 2025
Updated review

Problems have been rare but one time a package got caught up in a mail carrier loop when called J&P and explain to them that I was on a tight timeline. They overnighted me my part and just asked me to return the one that was lost in the mail when it arrived.
They earned customer a loyal customer

Date of experience: November 23, 2025

Best customer service
December 3, 2025
Previous review

Problems have been rare but one time a package got caught up in a mail carrier loop when called J&P and explain to them that I was on a tight timeline. They overnighted me my part and just asked me to return the one that was lost in the mail when it arrived.
They earned customer a loyal customer

Date of experience: November 23, 2025
South Carolina
1 review
0 helpful votes
Follow Mitch E.
Unfollow Mitch E.
Share Review
Report Review

Shifter shaft and arm... perfect fit.
December 3, 2025

The shifter shaft and shifter arm fit perfectly. Both were slightly lighter weight than the OEM. The required shifter arm bolt (1/4" x 20 x1")is smaller than the OEM and is not included with the shifter arm.

Date of experience: November 23, 2025
Washington
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

I had a problem with the rear seat bolt. The bike had a improvised metric bolt and it was always working loose. I have searched for a way to get a proper assembly to fix the problem but they were expensive and wouldn't work on my bike. I saw a tutorial video on how to easily install the part. I looked up the part, and problem solved! I always check you folks first for parts. Very rarely do I need to go elsewhere. You all do an excellent job!

Date of experience: November 22, 2025

Had what I needed and at good prices
November 19, 2025
Previous review

Had what I needed and at good prices.

Date of experience: November 8, 2025
Florida
1 review
0 helpful votes
Follow Mike Y.
Unfollow Mike Y.
Share Review
Report Review

Clutch ball ramp
December 2, 2025
Updated review

I ordered a Meuller clutch ball ramp.
The product was delivered very quickly.
I just test rode the bike and the clutch pull was much easier.
I have bought quite a few items from J&P over the years and have been very pleased with their prompt service.

Date of experience: November 22, 2025

Very easy after updating my account
November 18, 2025
Previous review

Very easy after updating my account.
Always a pleasure to buy from J&P.

Date of experience: November 8, 2025
Washington
1 review
0 helpful votes
Follow Dan S.
Unfollow Dan S.
Share Review
Report Review

Hardware not included
December 1, 2025
Updated review

When selling new floorboards whether or not it comes with new hardware should be mentioned. I'm not sure who would install new floorboards with old hardware.

Date of experience: November 21, 2025
Kimberly E. — J&P Cycles Rep
4 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


HAD TO WORK TO GET 10% CODE AND NOT APPLIED!
November 20, 2025
Previous review

HAD TO WORK TO GET 10% CODE AND NOT APPLIED!

Date of experience: November 10, 2025
Arkansas
1 review
0 helpful votes
Follow Jeffery S.
Unfollow Jeffery S.
Share Review
Report Review

Deliveries always been right on time. Product has been great and upstanding quality lasting and I will always order from JP Cycles first.

Date of experience: November 21, 2025

Deliveries always been right on time. Product has been great and upstanding quality lasting and I will always order from JP Cycles first.

Date of experience: November 21, 2025
Florida
1 review
0 helpful votes
Follow ROBERT C.
Unfollow ROBERT C.
Share Review
Report Review

Carb parts
December 1, 2025
Updated review

Business as usual. Even though I worked at J$P for 4 years, and they fired me for buying too much stuff ( 5 bikes) I got over it-usually still the 1st place I shop because I know the system etc. It would have been cool if everything showed up at the same time-but no biggie.

Date of experience: November 21, 2025

Carb parts
December 1, 2025
Previous review

Business as usual. Even though I worked at J$P for 4 years, and they fired me for buying too much stuff ( 5 bikes) I got over it-usually still the 1st place I shop because I know the system etc. It would have been cool if everything showed up at the same time-but no biggie.

Date of experience: November 21, 2025
Hawaii
1 review
0 helpful votes
Follow Daniel R.
Unfollow Daniel R.
Share Review
Report Review

Shipping updates lie
December 1, 2025
Updated review

Posted Expected delivery came and went with shipping updates saying shipper still waiting to receive items. Customer service was of zero assistance. About a week later update from shipper goes from still waiting, to received at my post office with nothing in-between.
Better to not have tracking then just having bs

Date of experience: November 20, 2025
Kimberly E. — J&P Cycles Rep
4 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Shipping updates lie
December 1, 2025
Previous review

Posted Expected delivery came and went with shipping updates saying shipper still waiting to receive items. Customer service was of zero assistance. About a week later update from shipper goes from still waiting, to received at my post office with nothing in-between.
Better to not have tracking then just having bs

Date of experience: November 20, 2025
California
1 review
0 helpful votes
Follow Timothy C.
Unfollow Timothy C.
Share Review
Report Review

Needed it, got it, happy.
November 30, 2025

I see people daily who look like my friends from my younger days. They are wearing globulous safety gear and standing upright on electric scooters, carefully navigating through life like padded mailboxes on rigid posts, their flaps agape and red flags erect, looking forward to their next check.

I observe this and feel as though life is slipping away. No, not slipping away from ME per sé, but these individuals are slipping away from their OWN lives while stiffly yipping along on their reasonable conveyances, biting their lips in concentration, ignorant of lust.

They will never know the endless frustration yet satisfying joy of conquering the magneto. Nor will they glance onto dark plate glass windows late at night while the city sleeps, watching their spokes gleam and flash or feel their ribcage rattle as they roll with friends KNOWING that just around the corner lies rarely excellent whisky and the finest $#*! anywhere on earth.

Elbows out. Knees locked. Silent. Thrifty.

Some of These men have beards.

Date of experience: November 20, 2025
California
1 review
0 helpful votes
Follow john k.
Unfollow john k.
Share Review
Report Review

Great company to work with
November 30, 2025
Updated review

I was looking for a cover for my motorcycle. Not sure of the size needed. I was chatting with a representative and he was able to help me within a minute.

Date of experience: November 20, 2025

Great company to work with
November 30, 2025
Previous review

I was looking for a cover for my motorcycle. Not sure of the size needed. I was chatting with a representative and he was able to help me within a minute.

Date of experience: November 20, 2025