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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,850
quality
23,384
This company responds to reviews on average within 5 days

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72,600 reviews

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Ohio
1 review
0 helpful votes
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100% Satisfaction.
December 19, 2025

A website that was easily navigable. A specific product I need that was in stock. I buy a lot of tires and you always have exactly what I need.

Date of experience: December 9, 2025
Florida
1 review
0 helpful votes
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Looks good, easy install. Why do they supply cheap looking bolts and not chrome hardware? Really takes away for the overall look. Had to go to ACE and get proper hardware.

Date of experience: December 9, 2025
District of Columbia
1 review
0 helpful votes
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Service is as expected
December 19, 2025

Item shipped quickly and is exactly as ordered. The order fulfillment is exactly what I've come to expect after being a JP Cycles customer for many years.

Date of experience: December 9, 2025
Illinois
1 review
0 helpful votes
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In remembering of my Dad
December 19, 2025

I am putting it on my 2006 Harley, in remembering of my Dad. And on top of the light well be a chrome hog,. When my Dad seen it he ask wat you do that, I said, well Dad you see the hog has two holes in it nose, and the win go's through it an out the hogs $#*!, and it increases my power, I have never heard my Dad laugh so hard. I know I half to do some work to get it to fit the fender, I just hope I can get it to fit. The fender

Date of experience: December 9, 2025
California
1 review
0 helpful votes
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Great Riding Shoes!
December 19, 2025
Updated review

I bought a black pair of Bilt Dexter 2 shoes Sku# *******. They come with black & white flat laces and look great. They cover my ankles, could be worn on or off the bike no problem and fit my need perfectly. Some have said they put an arch support in them and I see that. Pretty much anyone who has ever worn a pair of Vans or Converse past the age of 18, knows an air pillow or arch support is a nice thing to add to your favorite pair of shoes. These are normally $79.99 but were on sale for $44.99 so I totaled out for $48.25 shipped for free? C'mon you can't beat that 😎. I bought these strictly to show boat when in town or local get togethers when riding my '18 Wicked Red Roadglide Special like I saw other guys when I was younger. Anything longer and the 10" Caroliner work boots go on. I agree a nice pillow in-sole or maybe an arch support might make them and every day wear, if I didn't commute 80 miles a day on the bike. I want to keep the white soles bright, and dealership life in parts, means walking in the shop to see techs, so forget about it! Not sure if the toes will stand up to the shifter peg knob, but mine is rubber, so we'll see. A pair of shoes with two different colored laces, and a Reinforced toe for under $50, delivered to my door in 4-days? Yeah, I'll take that all day long!

Date of experience: December 8, 2025

My go to store!
December 8, 2025
Previous review

My go to store!

Date of experience: November 27, 2025
Illinois
1 review
0 helpful votes
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Good Customer Service
December 19, 2025

Purchased a gift card (for a 2nd time) as a birthday gift and for whatever reason the automated delivery did not work (2nd time with this same email address) so I contacted customer support and had it emailed to my address and then forwarded it to my brother-in-law. Not sure why that needed to happen; but the customer service rep helped me quickly and easily do the "work around" and get the gift to my intended recipient.

Date of experience: December 8, 2025
Kimberly E. β€” J&P Cycles Rep
3 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Texas
1 review
0 helpful votes
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πŸ‘
December 19, 2025

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Date of experience: December 8, 2025
Washington
1 review
0 helpful votes
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Best place to buy motorcycle parts
December 19, 2025
Updated review

J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.

Date of experience: December 8, 2025

Always have the parts I need
May 9, 2025
Previous review

Always have the parts I need.

Date of experience: April 29, 2025
Florida
1 review
0 helpful votes
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Disappointing best describes my experience.
December 18, 2025
Updated review

I was shopping the internet for Harley parts. While on J&P Cycles, I was prompted to receive a 10% discount if I started an account. I started an account and placed an order over $100.00. The discount was never applied. Using the online chat to see what happened, I was told that the discount couldn't be used for Drag Specialties items. I couldn't find anywhere that says that when I placed order. The items received were poorly packaged and of low quality, in my opinion. Returning was easily arranged and I was charged $10.00 for using the shipping label they provided. Disappointing says it best.

Date of experience: December 8, 2025
Kimberly E. β€” J&P Cycles Rep
4 months ago

We sincerely apologize for any issues you encountered while applying the promo code. To ensure you're eligible, please verify that you're logged into your account, as guest accounts may not qualify for promotional discounts. While we offer a variety of promo codes for both new and existing customers, some manufacturers restrict discount eligibility, which is why exclusions do apply. Additionally, certain promotions may have additional restrictions. If you have any questions before placing your order, please don’t hesitate to reach out to us. We’ll be happy to assist you in confirming any exclusions or restrictions. Once again, we appreciate your feedback and look forward to serving you in the future!


Quick and easy!
December 3, 2025
Previous review

Quick and easy!

Date of experience: November 23, 2025
Missouri
1 review
0 helpful votes
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On time like promised
December 18, 2025
Updated review

No issue whatsoever and pleased with them. Will of course need more things later and will check your team for pricing. Thanks

Date of experience: December 7, 2025

So far so good but haven't received them yet and will...
December 6, 2025
Previous review

So far so good but haven't received them yet and will know more later

Date of experience: November 25, 2025
Maine
1 review
0 helpful votes
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Five Stars
December 18, 2025
Updated review

Needed a rear tire fast logged in to the website and found what I was looking for, made the order and received the tire in two days.

Date of experience: December 7, 2025

Easy pezy!
December 5, 2025
Previous review

Easy pezy!

Date of experience: November 25, 2025
Tennessee
1 review
0 helpful votes
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Fuel pump
December 17, 2025
Updated review

Description was good, the delivery was fairly good & the fuel pump works good but something is wrong with the sending unit for the fuel gage. It's not working. May need to call for a replacement.

Date of experience: December 7, 2025

Order was easy, hoping the product is of high quality...
December 3, 2025
Previous review

Order was easy, hoping the product is of high quality & the delivery is fast!

Date of experience: November 23, 2025
California
1 review
0 helpful votes
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Well worth the wait
December 17, 2025
Updated review

After waiting for almost a year, I finally got the rear line I've wanted. Pedal feel is very firm and is "just what the doctor ordered" Thank you!

Date of experience: December 7, 2025

Quick and Easy (painless)
December 6, 2025
Previous review

Quick and Easy (painless)

Date of experience: November 26, 2025
Arizona
2 reviews
0 helpful votes
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Great instore service
December 17, 2025
Updated review

Buying a helmet for my wife and the assistance we received from the instore representative, Riley, was absolutely great. He was thorough, knowledgeable and spent time with us making sure we found the best fitting option.

Date of experience: November 23, 2025

Ordered online, easy process. Delivery was quick too.
March 23, 2025
Previous review

Easy ordering process and a very quick delivery. Appreciated that and the jacket is awesome.

Date of experience: March 13, 2025
Virginia
1 review
0 helpful votes
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Muffler
December 17, 2025
Updated review

Good quality muffler. Installation was a little tight. A lot of pressure on the mounting brackets. Time will tell if they will crack.

Date of experience: December 7, 2025

Exhaust
August 26, 2025
Previous review

LeoVince muffler for my KLR looks and sounds great. Installation was relatively simple but bolts for straps was tight. Lot of stress on the carbon fiber straps. Time will tell for durability.

Date of experience: August 16, 2025
Ohio
1 review
0 helpful votes
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Great selection
December 17, 2025

I found exactly what I was looking for and at a decent price. There were plenty of options available to choose from but I went with the higher cold cranking amps as I have higher compression and a high torque starter

Date of experience: December 7, 2025
Oklahoma
1 review
0 helpful votes
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Excellent service at an excellent price
December 16, 2025

It was easy to find what I was looking for and the price was truly unbeatable. Fast shipping and an overall excellent experience. Will certainly shop again.

Date of experience: December 6, 2025
Georgia
2 reviews
0 helpful votes
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100% every time.
December 16, 2025
Updated review

There's only 1 reason I shop at J&P and that's simply because they always are spot on. From pricing to delivery, I get a good deal and it's always there when they say. I have never had a bad deal or product or delivery issue.

Date of experience: December 6, 2025

Signed up for text and email to get 10% off
December 2, 2025
Previous review

Signed up for text and email to get 10% off. But it didn't apply. Now I have to unsubscribe. Kinda gay to make me an offer you won't let me have.

Date of experience: November 22, 2025
Pennsylvania
1 review
0 helpful votes
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Hard to get fuel sending unit
December 16, 2025
Updated review

Searched for a replacement fuel sending unit with results of back order and J&P had it in stock.

Date of experience: December 6, 2025

If this is delivered as promised, this was a great...
November 28, 2025
Previous review

If this is delivered as promised, this was a great experience.

Date of experience: November 18, 2025
Florida
1 review
0 helpful votes
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OK jacket
December 16, 2025

The merlin kinsgbury jacket will work. I had to order one size larger than the sizing chart.the one thing I don't like is the arms seem very long but when I zip them up, it seems ok.

Date of experience: December 6, 2025