Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
As my first time buying off of the website, I was very pleased. Pleased with the seamless navigation of the online store and the painless checkout. Fast shipping to top it off. Wonderful experience! Will be a returning customer 👍
As a U.S. Marine Corps vet and biker who works on his own ride, I do not waste time on half-baked suppliers. J&P Cycles came through with the parts I needed — no delays, no BS. The website was easy to navigate, and the product descriptions were spot-on. I ordered a set of components for my 4-speed Harley transmission rebuild, and everything showed up well-packaged and in perfect condition. No missing pieces. No defects. Just solid gear ready to wrench on. I appreciate that they actually cater to real riders — not just weekend warriors. Their parts selection for classic bikes is one of the best I've seen online, especially when it comes to old-school Harley builds. I also did not need to contact customer service, because they got it right the first time — which says a lot.
Ordered a part that was supposed to fit my motorcycle, wrong fitment of such part, not for the year of my bike
Exhaust tip sounds great! It has a good purring idle and a great sound with the throttle.
Very pleased with product. Delivered promptly and not overly expensive.
I did business with J&P because of one to two day shipping claim. Yet they didn't ship for five business days. Love the product, exactly as advertised. Customer service contact that I had was great. But they broke their word on shipping. If I send something back, I'm charged one hell of a restocking fee. Seems like I would get a partial refund, due to their shipping delay.
Good prices and fast shipping Don't forget great selection
Long time customer for a reason
Best prices and selection and fast shipping
Ordered a bigger windshield for my brand new motorcycle and it arrived in perfect condition. Shipped out within 24 hours as stated. I will be shopping with J&P Cycles again- and now, so will my husband!
I had great customer support when calling in. As far as the product I was disappointed. Most stators come with wiring that will reach to the factory connectors. This one stopped at the case and I had to use bullet connectors to connect. This does not look good and does not give a very good sealed connection. I used heat shrink connectors and die electric grease to try to seal the connection the best I could. Most stators also come with replacement screws because the ones you take out have yielded and are only meant to be used once.
Site was very easy to navigate, great communication through delivery
Your ordering process was easy, parts were great and received them on time.
I had an issue with the first part ordered. The customer service team was very helpful in finding a replacement part from another manufacturer which solved my problem. Thank you for such great service.
Ordered a Kraus EZ shift. Competitive pricing, arrived quickly, right part for the right bike. Thank you
Easy to locate needed tires on site. Had ceramic balance beads as well, one stop shop.
Found what I needed, looks like short shipping time.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.

