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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,866
quality
23,493
This company responds to reviews on average within 5 days

Instant Feedback

72,902 reviews

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North Carolina
1 review
0 helpful votes
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Very reliable service
January 4, 2026

Very reliable service I ordered the item and I received it on time of the Delivery d8 I was very pleased I ordered the item for a Christmas gift for my Son -law for Christmas

Date of experience: December 24, 2025
Texas
1 review
0 helpful votes
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Called J&P because of their selection and availability to get new front&rear white wall tires for my 2009 Road King Classic, it arrived the next day via FedEx. Thank you J&P.

Date of experience: December 23, 2025
Pennsylvania
1 review
0 helpful votes
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Very satisfied customer
January 2, 2026
Updated review

Headlight housing was in excellent condition, and was received within days after placing the order.
I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.

Date of experience: December 23, 2025

Spent too much wasted time trying to get the 10% first...
December 22, 2025
Previous review

Spent too much wasted time trying to get the 10% first time purchaser discount.

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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The product they bought. It came by itself. No instructions whatsoever. I'm NEW👍 to this, so I'm left in the dark without instructions. Had to use you tube for instructions

Date of experience: December 23, 2025
Ireland
1 review
0 helpful votes
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Needed to replace stock HD baffels
January 2, 2026
Updated review

Replaced stock baffels with Jones Boar touring race baffels. Modufied them to fit 2024 up Harley stock softail pipes. Perfect tone and rumble acheived.

Date of experience: December 23, 2025

Quick and easy to order
November 22, 2025
Previous review

Quick and easy to order.

Date of experience: November 12, 2025
New Hampshire
1 review
0 helpful votes
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Sportster Slip-ons
January 2, 2026

Shopping experience was good. Received the product (V&H twin slash slip-one for 2004 Sportster) in the delivery time promised. Will need to wait for spring to hear them on the bike.

Date of experience: December 23, 2025
Kentucky
1 review
0 helpful votes
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The tracking with usps isn't the best. But did receive product on time and in perfect condition. USPS showed items in Charleston WVA for 2 days and never showed out for delivery. Just showed up on door step and then tracking showed delivered.

Date of experience: December 22, 2025
Texas
1 review
0 helpful votes
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Arlen Ness Rad 2 mirror
January 1, 2026

Mirror look great and even though small I can see well. One mirror shakes a lot and the other is steady. I'll try to adjust that. The stem is short and sits barely over my knuckles. I bought because of the look and I love them.

Date of experience: December 22, 2025
Alabama
1 review
0 helpful votes
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Review
January 1, 2026

I have not opened the package yet since it is a gift for my husband, but your ordering process was great and simple! Thank you so much!

Date of experience: December 22, 2025
Texas
1 review
0 helpful votes
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Parts defective
January 1, 2026

Screws seized halfway through tightening, tamper proof so I knew they wouldn't go all the way down, had to remove them before it was useless to try, in the process I scratched up and damaged the lock housing. Tried their customer service, no response until today on screws. Matched up myself at Lowe's and bought my own... not too happy

Date of experience: December 22, 2025
Pennsylvania
1 review
0 helpful votes
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Mustang Saddlebag Covers
January 1, 2026

J&P Cycles makes everything so easy. Super-fast shipping and the package arrived in perfect condition with exactly what I ordered inside.

Date of experience: December 22, 2025
Tennessee
1 review
0 helpful votes
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Wasn't a fit for my bike
January 1, 2026
Updated review

Overall it was a good buying experience. Problem was I was looking for oem replacement parts and it was dang near impossible. The ones I ordered would not work on my bike, though they were an option that pulled up. My bike is stock

Date of experience: December 22, 2025

It would be nice to be able to see past orders
December 26, 2025
Previous review

It would be nice to be able to see past orders. If there is i couldn't find the option. I needed to get a second taillight because I didnt realize that the one i ordered was a single. I thought I was ordering a set. It was my fault completely but it took a little while to find the same one. I typed the item# and warehouse# to try to make it easier. The search bar said it couldn't find it...
That is all

Date of experience: December 16, 2025
Texas
1 review
0 helpful votes
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..
January 1, 2026

...

Date of experience: December 21, 2025
Washington
1 review
0 helpful votes
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Awesome
December 31, 2025
Updated review

Fantastic deal buying here than paying $150.00 + markup buying from a dealership for the exact same product... what cost me $601 all inclusive cost $702 + tax at my local dealership!

Date of experience: December 20, 2025

Shopping experience was great, just ordered, so I...
December 19, 2025
Previous review

Shopping experience was great, just ordered, so I can't verify product or shipping experience though

Date of experience: December 9, 2025
Connecticut
1 review
0 helpful votes
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Very knowledgeable staff
December 30, 2025
Updated review

Great company. I've been buying products from J&P for many years now. They are always helpful when you need to verify the parts you're are ordering. Delivery is always on time or better.

Date of experience: December 9, 2025

Great products
December 19, 2025
Previous review

Great products. Great service.

Date of experience: December 9, 2025
Ohio
1 review
0 helpful votes
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Order often from JP
December 30, 2025

Living out in the country where the great ride roads are if we need or want tires, parts, upgrades or accessories JP Cycles is one of the first places we look.

Date of experience: December 20, 2025
Louisiana
2 reviews
0 helpful votes
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Long time Customer Recent Buyer!
December 30, 2025
Updated review

I like how you kept my information handy even O haven't brought anything for years. It made the shopping very convenient and easy!

Date of experience: December 19, 2025

No improvement needed!
December 18, 2025
Previous review

No improvement needed! I am glad you kept my previous information. It been a while since I have order! That made it easy!

Date of experience: December 8, 2025
Australia
1 review
0 helpful votes
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Front fork rebuild parts
December 30, 2025

The order arrived in two parcels a day after the first delivery, i got a little worried when the first parcel was opened and half the order was not there.But after checking the invoice and refering to the tracking I knew it was all sent, but in two parcels.Thanks again guys your despatch team is on the ball.

Date of experience: December 20, 2025
Minnesota
1 review
0 helpful votes
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Two strikes and your out
December 29, 2025

I ordered a wheel with a 2" rim and received one with a 3" rim. I sent it back and ordered another this time with stainless spokes and received another 3" rim. The packing said 2" rim. I returned it to Fed Ex today.

Date of experience: December 19, 2025
Kimberly E. — J&P Cycles Rep
3 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
đź“§ Email: [email protected]
📞 Call: 800-318-4823
đź’¬ Live Chat: jpcycles.com
We're here to help!

Hawaii
1 review
0 helpful votes
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Shipping to Hawaii
December 29, 2025

Received my order in Hawaii 5 days early in one
Piece! Now I can enjoy my ride during my holiday off in paradise! Mahalo and Happy Holidays

Date of experience: December 19, 2025