On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Best price and delivery 👌 i will be shopping there again excellent selection
Quick, correct, reasonable, quality, good selection...
Easy checkout and fast shipping! Came faster than the first estimate! Also got a first responder discount will order from here again!
A lot of your parts are hard to find. Your stuff is all over the place and I've been finding better deals at Lowbrow and ebay. I just made an order with Lowbrow and Dennis Kirk this morning. Also When it comes to anything that's not your everyday parts for any pre evo stuff your customer service seems to be rather lacking in their knowledge even though they pretend to know and have all the answers.
Your search engines are getting worse and harder to use. It was fine but somebody keeps changing shit up!
Purchased front and rear tire's for my 250cc Honda rebel. Placed my order very easily and received tires quick. Will be on the road soon. Thank you
Great. Price was same as the manufacturer of the product. Way quicker delivery time. Acquired in 2 days.
It was easy, the description was accurate, nothing more to say.
Easy ordering. Product was not exactly as I was hoping for. But it matched the description.
All good decent products at competitive prices. Swift delivery
Didn't think they made steel ones I'm excited hopefully it doesn't leak anymore
Needed a replacement tether for my Tour Pak. Found one. Ordered it and had it installed within 3 days. Very nice. Thanks, JJC
Always great to get their military discount. I have done business with this company in the past and find them trustworthy.
Always appreciate the military discount. Thanks!
The goggles I ordered were just what I needed. The foam lining is comfortable and they breathe so they don't fog up while I'm riding! Nice!
Excellent customer service. Shipping was fast. Seat is perfect for my 2024 Indian springfield dark horse!
This was the third time, in so many purchases, that I was sent the wrong items that did not fit my motorcycle, despite their website stating that they did in fact fit my 2013 CVO Breakout Harley. Furthermore; not only did they falsely represent the parts they sell, they exhibited no remorse for doing so. No apologizes nothing, except the first time this happened the woman was very helpful. The second and third debacle absolutely no resolve whatsoever. J&P cycles had proven to be a major waste of time! They sell parts for motorcycles, for which they know nothing about and the descriptions of the items they sell is lacking, so in many cases you have to be reliant on the "this item fits your bike" note that their AI generates. What a joke.
David, we're truly sorry for the repeated mistakes with your orders and the frustration this has caused. We appreciate your feedback and know we fell short in providing accurate information and addressing your concerns—please know we are committed to making this right. Thank you for your honesty; it helps us improve our processes and customer service going forward.
I haven't mounted it yet but looks good. I can't wait to get it on and hit the road.
No issues great selection fair prices also have hard to find stuff
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric, thank you for sharing your honest feedback—I'm sorry to hear you’ve found the experience frustrating. We're committed to improving our selection and knowledge so we can better support enthusiasts with specialized needs moving forward. Please feel free to reach out directly anytime so we can assist you more effectively in the future.