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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,868
quality
23,511
This company responds to reviews on average within 5 days

Instant Feedback

72,967 reviews

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North Carolina
1 review
0 helpful votes
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Drag Specialties front rotor bolt quality was 50/50. Half were of a quality that was acceptable, and the other half were barely plated.

Date of experience: June 13, 2025
California
1 review
0 helpful votes
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Rear tri glide pads and rotors
June 23, 2025

Fast shipping and great parts. I can't wait to buy my wish list on this site. First time ordering for J&P, I will be back again.

Date of experience: June 6, 2025
Illinois
1 review
0 helpful votes
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Universal parts
June 23, 2025

I'm going to have to make a lot of modifications in order for the parts to work on my motorcycle.

Date of experience: June 13, 2025
Kimberly E. — J&P Cycles Rep
10 months ago

Hi Robert, thank you for your honesty and feedback. We understand that universal parts sometimes require adjustments, and we appreciate you sharing your experience. Please feel free to reach out if there’s anything we can do to assist with the modifications.

Texas
1 review
0 helpful votes
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How to take care of a customer
June 23, 2025

I ordered a turn signal for a 2000 Dyna Convertible but received one for a single filament lamp instead of a dual filament lamp. No biggie. Micah in returns told me how to fill out the return form and ordered the correct lamp for me, credited and rebooked the transaction plus a $10 credit for my inconvenience. THAT'S THE WAY TO TAKE CARE OF YOUR CUSTOMER!

Date of experience: June 9, 2025
Tennessee
1 review
0 helpful votes
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Very quick!
June 23, 2025

Got my order faster than expected. I do not want to write 50...

Date of experience: June 13, 2025
Nevada
1 review
0 helpful votes
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Best in delivery time on orders.
June 23, 2025
Updated review

I love this web site. Very good experience. I would order from j&p again.

Date of experience: June 13, 2025

Great I love it!
June 6, 2025
Previous review

Great I love it!

Date of experience: May 27, 2025
Florida
1 review
0 helpful votes
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Mustang seat w backrest
June 23, 2025

Service with JP was great. The backrest mounting on the seat is terrible it won't stay in position and no way to tighten. It continues to fall in the seat.

Date of experience: June 13, 2025
Kentucky
1 review
0 helpful votes
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Fast shipping
June 23, 2025

Got products as advertised and they came on time! The parts seem quality and can't wait to use them on my chopper!

Date of experience: June 13, 2025
New Mexico
1 review
0 helpful votes
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Fuel pump
June 23, 2025

It was easy to order thru customer service and my shipment had a prompt arrival. Thank you very much!

Date of experience: June 10, 2025
Georgia
1 review
0 helpful votes
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Excellent Products
June 23, 2025

I ordered adjustable levers and a seat. They were shipped fast and got me back on the road

Date of experience: June 13, 2025
Louisiana
2 reviews
0 helpful votes
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Tapered Muffler's
June 23, 2025
Updated review

Found the muffler I was looking for, ordered them, and received them

Date of experience: June 13, 2025

Finally found these tapered mufflers I have been looking...
June 8, 2025
Previous review

Finally found these tapered mufflers I have been looking for

Date of experience: May 29, 2025
Minnesota
1 review
0 helpful votes
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On the ball!
June 23, 2025

Was looking for parts for my MC and was unable to locate one item so saved all my other parts in Wish List. Called JP and talked with individual. He was able to locate part I needed and then retrieve other items from wish list and complete my order. Super friendly and knowledgable. Order was processed received in several days!

Date of experience: June 13, 2025
Florida
1 review
0 helpful votes
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Quality products
June 23, 2025

Easy and fast. Recommend by many others at Cycle Gear. Will buy from them again in the future and will recommend to others.

Date of experience: June 13, 2025
Texas
2 reviews
39 helpful votes
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Quick & Easy
June 23, 2025

Good price, quick delivery, I'm back on the road! I checked numerous Internet sites & this one had my rear tire in stock.

Date of experience: June 13, 2025
District of Columbia
1 review
0 helpful votes
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Great price and fast shipping
June 23, 2025
Updated review

Great price and fast shipping, Great price and fast shipping

Date of experience: June 13, 2025

So far great!
May 1, 2025
Previous review

So far great!

Date of experience: April 21, 2025
Illinois
1 review
0 helpful votes
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I ordered a pair of front wheel bearings for my Harley with abs and shipped quickly and it was the correct part.

Date of experience: June 13, 2025
Nebraska
1 review
0 helpful votes
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Brake pads
June 23, 2025

Website is easy to use and navigate on. Parts were processed and shipped quickly..

Date of experience: June 13, 2025
Michigan
1 review
0 helpful votes
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Bag standoffs
June 23, 2025

The pieces were too short to do any good with the harley bags that I have. I am still considering whether to return them or keepthem.

Date of experience: June 13, 2025
Florida
1 review
0 helpful votes
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J&P IS THE BEST!
June 23, 2025

There's nothing to say that I haven't already said. If you're not an RPM number you're missing the boat. If you're not buying from J&P Cycle you're missing the boat. The concierge team the Harley techs are PHENOMENAL! The only employee I have a problem with every single time I get her, is Jen! She spends more time telling you why not and wasting J&P cycles time and yours than just doing her damn job!

Date of experience: June 13, 2025
Illinois
1 review
0 helpful votes
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Good
June 23, 2025

Good. Except for this required survey. Why does it have to be 50 characters?

Date of experience: June 13, 2025