Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of J&P Cycles

J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
grey stargrey stargrey stargrey stargrey star

J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,855
quality
23,417
This company responds to reviews on average within 5 days

Instant Feedback

72,686 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Terry S.
Unfollow Terry S.
Share Review
Report Review

First time user.
July 27, 2025

I purchased tires. They were shipped out quickly and delivered on time. Thank you for your help!

Date of experience: July 17, 2025
Connecticut
1 review
0 helpful votes
Follow Craig H.
Unfollow Craig H.
Share Review
Report Review

No
July 27, 2025

I went online. I found the parts I needed. I ordered them you sent them and now I have to fill out a survey, which is the part that makes me unhappy.

Date of experience: July 17, 2025
Maine
1 review
0 helpful votes
Follow Kevin G.
Unfollow Kevin G.
Share Review
Report Review

Excellent experience
July 27, 2025
Updated review

Product arrived on time well packaged appearance was better than expected

Date of experience: July 17, 2025

I just ordered two parts from you guys and had to pay...
May 4, 2025
Previous review

I just ordered two parts from you guys and had to pay for shipping twice

Date of experience: April 24, 2025
Arkansas
2 reviews
0 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

Quick and Easy
July 27, 2025
Updated review

Order was shipped in a timely manner. Received grips and very happy!

Date of experience: July 9, 2025

Simple and easy!
April 24, 2025
Previous review

No problems at all. Ordered, confirmed, and shipped quickly!

Date of experience: April 14, 2025
New Jersey
1 review
0 helpful votes
Follow kyle K.
Unfollow kyle K.
Share Review
Report Review

My single order came in two packages. JP cycles did everything great but fedex left the package out in the rain. It didn't really harm anything in my package but when I left FedEx a bad review they said my "review was dismissed because there were no instructions not to leave the package in the rain". The other item in my order came USPS and was placed inside the screened porch without needing to specify not to leave package in the rain.

Date of experience: July 17, 2025
New York
2 reviews
0 helpful votes
Follow Ronald G.
Unfollow Ronald G.
Share Review
Report Review

Jp
July 27, 2025

Easy, fast enjoyable i'm trying to help you out with the survey now you're pushing it.

Date of experience: July 17, 2025
Colorado
1 review
0 helpful votes
Follow Brandon B.
Unfollow Brandon B.
Share Review
Report Review

Perfect Ordering experience
July 27, 2025

Perfect Ordering experience and product was shipped quicky. Unfortunately delivery was delayed but that's because of FedEx in my area. I can't and won't punish J&P for some other companies downfalls.

Date of experience: July 17, 2025
Maine
1 review
0 helpful votes
Follow Douglas R.
Unfollow Douglas R.
Share Review
Report Review

Received as promised, I just like to talk to people not text.hard to find

Date of experience: July 17, 2025
California
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Amazing
July 27, 2025

If you already know what you want to purchase come then the site is quite efficient. However if you need to shop and look at choices and this place has quite a few. Then shopping online like I did is it really time consuming. You know as opposed to going into a showroom. Other than that you know the selection it's good first time customer discount was offered quite happy with the quality of the parts I bought overall I think they're expensive. But as I learned here in the last few days they do open box and closeouts and all sorts of things that I give you better discounts.

Date of experience: July 17, 2025
Maine
1 review
0 helpful votes
Follow Tracie M.
Unfollow Tracie M.
Share Review
Report Review

Great Product
July 27, 2025

No Issues, Customer Service is great also! Thank you very much!

Date of experience: July 17, 2025
Alabama
1 review
0 helpful votes
Follow Rick J.
Unfollow Rick J.
Share Review
Report Review

DRZ400 Break pads
July 27, 2025

Easy to find product on website.
Fair price.
Good selection.

Date of experience: July 17, 2025
Illinois
1 review
0 helpful votes
Follow Don E.
Unfollow Don E.
Share Review
Report Review

Came ahead of delivery est.
July 27, 2025

Was just what I was looking for. Fit perfectly and looks good.

Date of experience: July 17, 2025
Connecticut
1 review
0 helpful votes
Follow Kevin E.
Unfollow Kevin E.
Share Review
Report Review

It wasn't horrible
July 27, 2025

Everything came in, in a timely manner. Just wish the bottle of transmission fluid wasn't leaking. I was able to salvage 85%. Not sure I'm going to order any liquid products in the future.

Date of experience: July 17, 2025
Texas
2 reviews
0 helpful votes
Follow Boris B.
Unfollow Boris B.
Share Review
Report Review

Viking bags for Yamaha Bolt
July 27, 2025

Delivery was prompt and packaged to insure there was no damage.
Installation was a breeze. The bags are not too large but will serve my needs.
Quality of this bag set is excellent.

Date of experience: July 17, 2025
New York
2 reviews
0 helpful votes
Follow Milo D.
Unfollow Milo D.
Share Review
Report Review

Great Shopping Experience
July 27, 2025

Easy to navigate web store and find the right parts for my motorcycle. Items shipped quickly and arrived in damaged.

Date of experience: July 17, 2025
Idaho
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

Did not fit
July 27, 2025

Item was advertised as a "fit" for my stock original motorcycle. It would not fit without modifying both the item and the motorcycle. Even then I had to pay to return it.

Date of experience: July 17, 2025
Kimberly E. — J&P Cycles Rep
8 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
đź“§ Email: [email protected]
📞 Call: 800-318-4823
đź’¬ Live Chat: jpcycles.com
We're here to help!

Georgia
1 review
0 helpful votes
Follow Larry S.
Unfollow Larry S.
Share Review
Report Review

Quick response
July 27, 2025

I ordered a tire for gl1800. J&P had tire in stock. After a few days, i had my tire an soon mounted it on bike 🏍. Thanks j&p for always on time.

Date of experience: July 17, 2025
North Carolina
1 review
0 helpful votes
Follow SCOTT C.
Unfollow SCOTT C.
Share Review
Report Review

Like always
July 27, 2025
Updated review

As like all my J&P orders everything fits and functions flawlessly.

Date of experience: July 17, 2025

As I always purchasing from J&P cycles
July 13, 2025
Previous review

As I always purchasing from J&P cycles. There website has never been easier, smooth transaction, always fast shipping and some of the best customer service.

Date of experience: July 3, 2025
Tennessee
1 review
0 helpful votes
Follow Ken G.
Unfollow Ken G.
Share Review
Report Review

7" Halo
July 27, 2025

From looking up the light, ordering, shipping & tracking, arrival and installation, it was a breeze. Very satisfies with the entire experience and will definitely purchase from company again. Ken

Date of experience: July 17, 2025
Washington
1 review
0 helpful votes
Follow Ron S.
Unfollow Ron S.
Share Review
Report Review

Fast replacement
July 27, 2025
Updated review

Fast shipping and easy to navigate website makes it easy to get what you need.

Date of experience: July 17, 2025

As described
June 25, 2025
Previous review

Exactly as described. Shipping took a bit longer than expected but it got here in a reasonable amount of time.

Date of experience: June 15, 2025