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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,831
quality
23,248
This company responds to reviews on average within 5 days

Instant Feedback

72,269 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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2-day Doesn't mean 2-days
February 10, 2026

Ordered a membership, because the day delivery caught my attention. Orders several parts and one was delivered in 2 days, the other was over a week. But what I didn't like was tracking showed loaded to leave with courier on the 2nd day it was to be delivered. No other updates until the day it delivered (a week later). And when contacting customer service they couldn't do anything about until after 5 days. The last few years J&P has gone down hill. I won't be ordering from them anytime soon.

Date of experience: January 30, 2026
Kimberly E. β€” J&P Cycles Rep
2 months ago

Thank you for sharing your candid feedback. I am truly sorry that your experienceβ€”especially after purchasing a membership for fast deliveryβ€”has been so disappointing. We also acknowledge your frustration with the 5-day waiting period before customer service could open an investigation. While this is often a carrier requirement, we understand it is frustrating to hear "we can't help yet."

Missouri
1 review
0 helpful votes
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HARLEY DAVIDSON 1977 FLH
February 9, 2026
Updated review

Kinda hard to get parts! The page keeps skipping back to other places! I click on my saved bike and the product I'm looken for! I have been trying too gat a windshield for my ride and tires. I did find the white wall tires, but when I go to cart the price of the tires are higher than what it says on the listing! I don't understand why that happens! I have spent $2,000. In parts in the last month! I'm 68 years old and my helth isn't the best! I want to get this old bike going too leave to my son, I pray I get it done befor I move on! THANKS!

Date of experience: January 30, 2026

Getting easyer!
December 2, 2025
Previous review

Getting easyer!

Date of experience: November 22, 2025
Virginia
1 review
0 helpful votes
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Harley Starter
February 8, 2026

Purchased/ordered a replacement starter for my Street Glide in store and had it shipped to my house. Item arrived quickly and packaged well.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
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Battery tender/maintainer
February 8, 2026
Updated review

J&P Cycles has a good variety of products for whatever your need is. Chat box helped also. Don't normally use it, but it was helpful this time.

Date of experience: January 15, 2026

No issues to report
January 28, 2026
Previous review

No issues to report

Date of experience: January 18, 2026
Delaware
1 review
0 helpful votes
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I've ordered a ton of stuff from J&P. Most recent was new suspension for my 23 heritage. Always shipped fast as can be and recieved at my door faster than expected. Customer service is great. I call with questions about products and with questions about what works best for my need and for my specific bike. Always knowledgeable and big help.

Date of experience: January 29, 2026
Georgia
1 review
0 helpful votes
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Great Selection and Service
February 8, 2026
Updated review

I ordered a Horn Bracket for my HD. It was not an OEM part, but side by side with the original you could not tell them apart. And the J&P part was half the price!

Date of experience: January 28, 2026

USER FRIENDLY
July 11, 2025
Previous review

USER FRIENDLY. HAD ALL THE TECHNICAL DATA NEEDED. REASONABLE PRICES

Date of experience: July 1, 2025
Montana
1 review
0 helpful votes
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The best cycle stop re
February 7, 2026

It is as good as it always has been, I have never had a problem with any deals that I have done in the last 20 plus years that I have shopped J&P cycles

Date of experience: January 28, 2026
California
1 review
0 helpful votes
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Always on point
February 7, 2026
Updated review

Always a great experience with J&P. I'm a RPM member for the great fast service. My only gripe is that they won't ship a lot of products to California. If they shipped more products to California I'd most likely double or triple my purchase's.

Date of experience: January 28, 2026

Always quick and easy
February 7, 2026
Previous review

Always quick and easy.

Date of experience: January 27, 2026
Florida
1 review
0 helpful votes
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Accel wires for Harley Softtail
February 6, 2026

I found exactly what I wanted, and it was shipped immediately, and I was always updated along the way exactly when my order would arrive. I love the communication. It's perfect.

Date of experience: January 27, 2026
Virginia
1 review
0 helpful votes
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Helmet and charger
February 6, 2026
Updated review

Was fine - only issue was items were left in plain view on my front porch instead of to the side of front porch to the left of my front door and out of site - NOT complaining, it's just common sense...

Date of experience: January 27, 2026

Very easy as was my option to chat with a representative
January 31, 2026
Previous review

Very easy as was my option to chat with a representative

Date of experience: January 21, 2026
Florida
1 review
0 helpful votes
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πŸ‘πŸ»
February 6, 2026

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Date of experience: January 27, 2026
Michigan
1 review
0 helpful votes
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A gold star co.
February 6, 2026

My order was received quicker than I expected. T he item would not work for me so I had to return it. Their return process was super easy. Thank you J&P Cycles.

Date of experience: January 27, 2026
Washington
1 review
0 helpful votes
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Usual great product from J&P.
February 5, 2026
Updated review

Not sure what product this survey is for, as I ordered several things over several days. But everything I got from J&P has always been top notch.

Date of experience: January 26, 2026

The guy I chatted with told me the rear turn signal...
August 14, 2025
Previous review

The guy I chatted with told me the rear turn signal lenses were the correct ones, but they weren't. Since I had to open the package to see if they fit, now they aren't eligible for return.

Date of experience: August 4, 2025
Tennessee
1 review
0 helpful votes
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Found what I needed in the store, and Daniel ordered it for me, and had it delivered to my front porch.
It was great and easy.

Date of experience: January 26, 2026
Florida
2 reviews
0 helpful votes
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Nice modification to my rear brake pedal
February 5, 2026
Updated review

Tired of getting my foot stuck on the rear brake pedal of my 13 Roadking so I installed the Kuryakin Extended one and it works much better with my 11.5" foot size. O

Date of experience: January 26, 2026

Not bad at all
January 25, 2026
Previous review

Not bad at all. Hope to receive my part soon.

Date of experience: January 15, 2026
North Carolina
1 review
0 helpful votes
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S&S 509 Cam & Plate Conversion Kit
February 5, 2026
Updated review

Quick receipt, quality parts, and great performance, thus far. Gives me peace of mind with getting rid of the plagued inferior cam chain tensioner OEM w/ a Twin Cam 88. My 2004 Ultra/ sidecar rig has much more pep!

Date of experience: January 26, 2026

J&P Had Part i Needed
July 11, 2025
Previous review

Order easy. Pay, however, less so to get my payment to vo thru PayPal

Date of experience: July 1, 2025
Arizona
1 review
0 helpful votes
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Mikuni carbon choke
February 4, 2026
Updated review

Wrong part for the 2003 Mikuni carb but I was able to modify attachment point on carb from previous part by cutting cable and disassemble of old. New choke did not have a threaded elbow, which the mikuni carb i have required.

Date of experience: January 25, 2026

Military discount?
January 24, 2026
Previous review

Military discount?

Date of experience: January 14, 2026
New York
1 review
0 helpful votes
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Was pricing around batteries at Harley Davidson and their prices were nuts so I decided to go to JP cycles. I saved myself like 70 bucks and the battery is the same thing.

Date of experience: January 25, 2026
Colorado
1 review
0 helpful votes
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First time shopping with J&P cycles
February 4, 2026

The product came in perfect condition. Exactly what I was looking for. I did not give a good rating as it was a two day shipping and it took over two weeks. I kept getting pushed off over and over again. I understand they're on the East Coast so I'm on the West Coast but it said free two day shipping and it took two weeks.

Date of experience: January 24, 2026
Kimberly E. β€” J&P Cycles Rep
2 months ago

Thank you for taking the time to share your feedback with us. I’m very glad to hear that the product arrived in perfect condition and was exactly what you were looking for.

I’m truly sorry for the frustration caused by the delivery time. I completely understand how disappointing it is to expect two-day shipping and then experience a much longer wait.

The free two-day shipping benefit is part of our RPM membership program. Because the order was placed without an active RPM membership on the account, it shipped via our standard ground shipping method rather than the two-day service.

That said, I absolutely understand how the shipping expectation could have been confusing, and I’m very sorry for the inconvenience and frustration this caused. Your feedback is appreciated and will be shared with our team so we can continue improving how we communicate shipping options and expectations.

Thank you again for your patience and for choosing us. If you have any questions about RPM or future orders, please don’t hesitate to reach out β€” we’re always happy to help.

Texas
2 reviews
0 helpful votes
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Happy Customer
February 4, 2026
Updated review

Shield was an excellent and exact fit. It arrived when promised. J&P site was easy to navigate and find parts. I will definitely return for my next motorcycle parts purchase.
Thank you.

Date of experience: January 24, 2026

Quick and easy
January 23, 2026
Previous review

Quick and easy.

Date of experience: January 13, 2026