Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The companyβs customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered a membership, because the day delivery caught my attention. Orders several parts and one was delivered in 2 days, the other was over a week. But what I didn't like was tracking showed loaded to leave with courier on the 2nd day it was to be delivered. No other updates until the day it delivered (a week later). And when contacting customer service they couldn't do anything about until after 5 days. The last few years J&P has gone down hill. I won't be ordering from them anytime soon.
Kinda hard to get parts! The page keeps skipping back to other places! I click on my saved bike and the product I'm looken for! I have been trying too gat a windshield for my ride and tires. I did find the white wall tires, but when I go to cart the price of the tires are higher than what it says on the listing! I don't understand why that happens! I have spent $2,000. In parts in the last month! I'm 68 years old and my helth isn't the best! I want to get this old bike going too leave to my son, I pray I get it done befor I move on! THANKS!
Purchased/ordered a replacement starter for my Street Glide in store and had it shipped to my house. Item arrived quickly and packaged well.
J&P Cycles has a good variety of products for whatever your need is. Chat box helped also. Don't normally use it, but it was helpful this time.
I've ordered a ton of stuff from J&P. Most recent was new suspension for my 23 heritage. Always shipped fast as can be and recieved at my door faster than expected. Customer service is great. I call with questions about products and with questions about what works best for my need and for my specific bike. Always knowledgeable and big help.
I ordered a Horn Bracket for my HD. It was not an OEM part, but side by side with the original you could not tell them apart. And the J&P part was half the price!
USER FRIENDLY. HAD ALL THE TECHNICAL DATA NEEDED. REASONABLE PRICES
It is as good as it always has been, I have never had a problem with any deals that I have done in the last 20 plus years that I have shopped J&P cycles
Always a great experience with J&P. I'm a RPM member for the great fast service. My only gripe is that they won't ship a lot of products to California. If they shipped more products to California I'd most likely double or triple my purchase's.
I found exactly what I wanted, and it was shipped immediately, and I was always updated along the way exactly when my order would arrive. I love the communication. It's perfect.
Was fine - only issue was items were left in plain view on my front porch instead of to the side of front porch to the left of my front door and out of site - NOT complaining, it's just common sense...
Very easy as was my option to chat with a representative
ππ» ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»ππ»
My order was received quicker than I expected. T he item would not work for me so I had to return it. Their return process was super easy. Thank you J&P Cycles.
Not sure what product this survey is for, as I ordered several things over several days. But everything I got from J&P has always been top notch.
The guy I chatted with told me the rear turn signal lenses were the correct ones, but they weren't. Since I had to open the package to see if they fit, now they aren't eligible for return.
Found what I needed in the store, and Daniel ordered it for me, and had it delivered to my front porch.
It was great and easy.
Tired of getting my foot stuck on the rear brake pedal of my 13 Roadking so I installed the Kuryakin Extended one and it works much better with my 11.5" foot size. O
Quick receipt, quality parts, and great performance, thus far. Gives me peace of mind with getting rid of the plagued inferior cam chain tensioner OEM w/ a Twin Cam 88. My 2004 Ultra/ sidecar rig has much more pep!
Order easy. Pay, however, less so to get my payment to vo thru PayPal
Wrong part for the 2003 Mikuni carb but I was able to modify attachment point on carb from previous part by cutting cable and disassemble of old. New choke did not have a threaded elbow, which the mikuni carb i have required.
Was pricing around batteries at Harley Davidson and their prices were nuts so I decided to go to JP cycles. I saved myself like 70 bucks and the battery is the same thing.
The product came in perfect condition. Exactly what I was looking for. I did not give a good rating as it was a two day shipping and it took over two weeks. I kept getting pushed off over and over again. I understand they're on the East Coast so I'm on the West Coast but it said free two day shipping and it took two weeks.
Thank you for taking the time to share your feedback with us. Iβm very glad to hear that the product arrived in perfect condition and was exactly what you were looking for.
Iβm truly sorry for the frustration caused by the delivery time. I completely understand how disappointing it is to expect two-day shipping and then experience a much longer wait.
The free two-day shipping benefit is part of our RPM membership program. Because the order was placed without an active RPM membership on the account, it shipped via our standard ground shipping method rather than the two-day service.
That said, I absolutely understand how the shipping expectation could have been confusing, and Iβm very sorry for the inconvenience and frustration this caused. Your feedback is appreciated and will be shared with our team so we can continue improving how we communicate shipping options and expectations.
Thank you again for your patience and for choosing us. If you have any questions about RPM or future orders, please donβt hesitate to reach out β weβre always happy to help.
Shield was an excellent and exact fit. It arrived when promised. J&P site was easy to navigate and find parts. I will definitely return for my next motorcycle parts purchase.
Thank you.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.


Thank you for sharing your candid feedback. I am truly sorry that your experienceβespecially after purchasing a membership for fast deliveryβhas been so disappointing. We also acknowledge your frustration with the 5-day waiting period before customer service could open an investigation. While this is often a carrier requirement, we understand it is frustrating to hear "we can't help yet."