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I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you
I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍
J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.
JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up
Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.
I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!
Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.
Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.
Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.
The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.
Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.
They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.
Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page
Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing
J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.
Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.
Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.
Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.
J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.
Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.
Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around
Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items
Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.
I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…
Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.
Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.
The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.
The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.
The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.
I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle
Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker
This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.
I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍
Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.
I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work
Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!
I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.
Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again
I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome
Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.
Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)
I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!
Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...
Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.
Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.
The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.
Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.
Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.
Often parts advertised are not in stock with either an unknown lead time or delays of many months before being due into stock. After 5-6 years of generally good dealing with this company I have moved on to more reliable suppliers.
I ordered a sissy bar for my Harley roadster. Part said fit and paid $400. Then next day they withdraw another $400 so I called them. Was told the first time is a hold and second on is payment. Never heard of that before and then told they will refund in 7 to 10 days. Plus I paid to get faster and was 2 days late. Well, then I get part and looked great BUT then I opened in instructions. Well, big bold letters says "will not fit 16 & 17 roadster. So called again and they insisted it did til I got ahold of a tech who saw instruction that said it didn't. So I asked for a return slip to take to UPS store and they sent me blank ones. Ended up paying $16 for shipping back to them. Refund will probably take 6 weeks.
Only giving J&P cycles a one star only because it requires me to write a review. I would definitely rate this business a -5 star. Previously had shopped with J&P in the past. This time! Will definitely be my last I ever do business with J&P bull$#*! cycles again. Purchased a tire for my bike on the 25th of May. The site stated the tire was in stock, it would take 3-4 business days to ship. I called on the 1st of June they stated they would ship it out that day or the next day after. Not shipped. I called on the 3rd, they said there was a back order and got the tire on the 28th. They said my order was top priority and was going to ship out that day. It was not sent. I called on the 4th, they said they don't understand why it wasn't shipped out but the order was top priority and was going to be shipped out ASAP. It's the 5th of June, the order has not been shipped out. Please... if you can, I'm telling you from experience with this company! Do your research and find another company to purchase from! J&P cycles are crooks and gives two $#*!s about customers.
I initially cancelled my order, was told I could not because they go through a warehouse and they work quickly to ship out the order.
I ordered a muffler, headers, and link pipe for my motorcycle, today I just got them and they were literally received two business days later and exactly what I ordered.
1 star off for no ability to cancel, but overall I would be a repeat customer.
All the products I received were actually what I wanted, nothing wrong with the quality of their products, the problem was actually getting the products, I finally received my last item a day ago, after almost 3 months. My initial order contain 7 or 8 items, I receive two of the items in a reasonable amount of time, but after that I had to contact the company 5 or 6 times, they kept giving me the run around, saying that the items either shipped or were on back order. I would receive emails stating my items had shipped, but after a little investigating it turns out that a shipping label had been created, but to items had actually been sent to the shipping company. I do not recommend buying anything from this company online, unless you want to wait months to receive your items.
This is one on the worse companies we have ever dealt with, my husband ordered tires thinking it was out of Canada and find out it is only in US, that is false advertising and had to pay duty on the tires and then they take them to the wrong house, never ever will buy from these a**holes again.
Don't pay the next day delivery if u order on Thursday nite u will not receive ur part til Monday. 35.00 for next day and didn't get it til Monday after 12noon
First off I will say I have ordered from J&P cycles a few times this month and all my products arrived as expected no issues. I made a large purchase this time of 600+ dollars and I notice they charge you the full amount of your purchase at the time of the transaction and then they charge you again as each item you purchased ships. So now I have been charged 1200$ total for a 600 dollar order and I have negative 400 in my account until the actual transaction posts... had I known I'd be double charged for any amount of time I would not have bought from them. So unless you can afford to be without double the price you're expecting to be charged for then I would shop elsewhere.
I ordered a set of tires for $344.24. They put a pre authorization hold on my bank for that amount TWICE. Three days later they shipped the tires but they hold on $688.48 was still on my account. I understand putting a hold on the amount of the purchase but twice seems fraudulent to me. I called them and was told that was their normal business practice and eventually the second hold would be release. I will never order anything from them again.
I purchased something in January 2021 from jp cycles I called the next day and cancelled it today May 2021 they took the money out of my bank account I called them to tell them it was cancelled he said there is no record and there's nothing he can do and it is my fault I said there was nothing I could do about his employee not putting a note on the file that it was cancelled and he still said there was nothing he can do. What little money I had in my account is now gone it is also -$900 he would not help me in anyway and told me it was my fault but now I do not want something when it is not convenient I had this cancelled months ago
My package came from louisville ky. 8 hours away from my home in Morganton Nc.It has taken 6 days so far to reach a town 30 minutes away by ups. I call ups because it has been there for 2 days I asked if can pick it up. I was told rudely no I can not it has to be delivered by the post office now. I was told Ups was delivering it. I think I will buy my parts else where..
I see a lot of negative reviews, but my experience with J&P Cycles was great! Prices were decent, shipping was fast, and the parts were correct. As long as they continue to do these three things, I'll keep coming back.
I ordered a gasket set and lifters for my bike and got an order number waited for a couple weeks and called them they said the order is nowhere to be found. I then went and ordered the parts a second time and the same thing happened. So i will not go back orders in the past came but i keep having the problem with this order and the first time my card got charged for the parts
We are writing this as we have ordered 7 or more times from them in the last 4-5 weeks. We are in the customer service industry and I am shocked at how they treat good customers. Like they do not matter. We have gotten incorrect parts. Parts that they say are the same as we are requested, Parts we have requested and paid to be overnighted that do not show up on time, or we are told lost in transit and must wait days for. People need to go back to being kind and admitting they made a mistake or wrong and go back to making it right with the customers. When you give noting but excuses to the customer it infuriates us more. We do not want to hear it is someone else's fault or shipping issues. If you can't deliver what you promise it is your problem and not someone else's. We know you may have credited back the overnight shipping and we do appreciate that however, lying to the customer when the item never left the store. We have to wait for an investigation and may not have a part unit a week later before you ship out. What is the point in promising overnight when you are the reason, we did not get it the next day? I cannot imagine how much your company has lost due to the credits for incorrect parts shipped and shipping credits. Lying to your customers and not assisting us to track the part is upsurged and unacceptable.
Your current online reviews are exactually who you are. We do not normally write reviews as we know sometimes it is out of your control. However, in these cases we feel that you could have been more professional. We think you need to have a lost prevention department and not make your problems our problems as a customer. I bet if you all did this you could save your company millions.
I will never buy anything from JP Cycles again. I ordered a pair of winter gloves from them. I received a package maybe five days later. Inside was an invoice with the gloves as the stated item. But no gloves. Instead they sent me some kind of turn signal kit. I called customer service. They apologized and emailed me a return label and said they would ship the gloves. I returned the turn signal kit and more than two weeks went by. No gloves. I called customer service again and couldn't get through. I emailed them and no response. A few days after that I get through to customer service and explain the situation. She sees that the order has not been shipped and next day airs it to me. This was Sunday so I got the gloves on Tuesday. When I opened the package the gloves still had the anti-theft device that retail stores use on clothing. The kind you need a special key to get over. Absolutely rediculous. It took a little over a month to get the gloves. I have had much better experiences with revzilla and will go there from now on
I ordered a part April 19,2021 was supposed to be overnighted waited for the part nothing showed I called them and they said UPS had 24 hours to update their site which is a lie he said it would be here Wednesday nothing showed called again and the guy told me to deal with it I will get it when I get it then I called back talk to customer service she started off by saying it was on its way which was another lie so now I am left waitingTo see if I get my part or not very poor customer service sitting in limbo to put my bike back together for a part last four orders I have ordered from them has been the wrong things this company used to be good now they're not I will not be ordering from them again and will be canceling my gold club membership very disappointed in the customer service so I as the customer instead of them shipping out another part so I can have it I have to wait I have spent quite a bit of money with this place in the past few years looks like I'll be looking for a new supplier
Ordered two tires on march 25th. Got lost by "fedex" and when i called they said 3 days for investigation. 6 days later the status still hasnt changed. I contacted customer service and now was told 5-8 buisness days and that the warehouse is backed up but they shipped my original orders in 3 days, so that doesnt sound like someone being that backed up. These people are frustrating to work with and will never order again from them!
All started on sunday ordered 2 Dunlop elite tires. Front and rear no problem 1 to 2 days shipped in stock. Boom, order them. Along comes Tues night 6pm no email no text, so I call j&p cycle. Get hung up on twice trying to get off hold for 6 to 10 min each time. 3 rd time someone finally answers, so I ask if the 1 to 2 days shipped is bs and he says we woundn't be in business if it was. So I ask him what day Tuesday is of the week and he says he says 1 to 2 means shipped not received. Then ask my order # and puts me on hold. After a few minutes he comes back on and says warehouse is really busy and backed up and if I don't here something by tomorrow night call back. So Wed night email order shipped arrive Thurs. Thursday 1147 fed ex drops off 1 Dunlop front 1 Shinxing rear saran wrapped together WTF. I call J&P again 15 min later guy tells me I have to buy another tire in order to receive on by Fri Overnighted on them (35$) supposedly UPS?. And pre pay and drop off wrong tire at ups and send to them WTF. So Fri 9 am they receive there tire( yes I tracked it) 6pm still no delivery, so I call J&P again girl answers so cant blown up, she says warehouse really busy and really behind so if its shipped out that night because they use ups it would be Monday. ( GLAD THEY DIDNT USE FED EX WHO DELIVER 7DAYS) SO Mon here comes my tire finally. But now they have 750 of my dollars, I call J&P again well guess what the good ole guy in the WAREHOUSE has to get back to me in a week or so with a email and a determination on how much to refund me. WTF SOUNDS LIKE YOU NEED TO WORK IN THE WAREHOUSE THEY MAKE ALL THE DECISIONS WTF OVER NEVER AGAIN
Thank you for the feedback. We apologize for any inconvenience with this order. We are always here to help, and would like to resolve the issue. To protect your private information please reach out to us directly at [email protected] with your Name, phone number, order and/or customer number and brief description, so we can look into this. We appreciate you as a customer, and look forward in hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels!
Placed an order February 28th and didn't hear back - payment went through. Called two weeks later after not receiving a shipping notice and they told me it had shipped but they didn't have a tracking number. March 21th I was charged AGAIN for the same part because NOW it's been shipped. When I called to get a refund because they charged me TWICE they said I was lying so I emailed them my Visa statements showing both transactions. Now I'm waiting for their 'customer service' team for a response and refund for ONE of the purchases. This company is a joke. I too run a business. My client is waiting for his part and it's now been a month. I will never order from this company again.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Been using j&p cycles for almost 2 years and couple of my freinds do also and they've always been great to us thank you j&p cycles for the great service you guys always deliver the goods!
Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. We appreciate you as a customer and your feedback and suggestions help us provide the world class customer service that J&P Cycles customers have come to expect. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
Thank you for the feedback. We apologize for any inconvenience with this order. We are always here to help, and would like to resolve the issue. To protect your private information please reach out to us directly at [email protected] with your Name, phone number, order and/or customer number and brief description, so we can look into this. We appreciate you as a customer, and look forward in hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels!