J&P Cycles
business logo of J&P Cycles
J&P Cycles
jpcycles.com

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J&P Cycles Reviews Summary

Positive Highlights

  • Extensive inventory includes hard-to-find parts and accessories for many motorcycle models.
  • Customer service is responsive and helpful, especially via chat and for returns.
  • Competitive pricing and frequent fast shipping make ordering convenient.

Negative Highlights

  • Some parts do not fit the specified motorcycle model despite website fitment claims.
  • Shipping can be slower than promised, with occasional damaged packaging.
  • Return shipping costs may exceed the value of low-priced incorrect items.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

May 18, 2026

I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you

Jun 14, 2026

I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍

Jun 14, 2026

J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.

Jun 11, 2026

JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up

May 15, 2026

Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.

May 10, 2026

I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!

May 2, 2026

Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.

Apr 29, 2026

Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.

Apr 1, 2026

Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.

Mar 25, 2026

The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.

Mar 11, 2026

Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.

Mar 11, 2026

They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.

Feb 22, 2026

Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page

Jan 26, 2026

Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing

Jan 24, 2026

J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.

Jan 2, 2026

Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.

Dec 22, 2025

Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.

Dec 20, 2025

Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.

Dec 18, 2025

J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.

Dec 14, 2025

Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.

Dec 8, 2025

Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around

Nov 14, 2025

Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items

Nov 10, 2025

Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.

Oct 19, 2025

I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…

Oct 15, 2025

Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.

Oct 1, 2025

Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.

Sep 15, 2025

The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.

Sep 1, 2025

The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.

May 17, 2026

The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.

May 11, 2026

I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle

Apr 19, 2026

Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker

Apr 8, 2026

This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.

Mar 14, 2026

I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.

Feb 1, 2026

I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!

Dec 21, 2025

Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍

Nov 7, 2025

Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.

Oct 1, 2025

I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work

Aug 29, 2025

Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!

Apr 24, 2026

I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.

Apr 15, 2026

Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again

Mar 28, 2026

I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome

Mar 25, 2026

Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.

Oct 13, 2025

Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)

Sep 5, 2025

I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!

Sep 5, 2025

Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...

Jun 14, 2026

Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.

Sep 14, 2025

Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.

May 2, 2026

The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.

Mar 31, 2026

Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.

Mar 14, 2026

Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.

Reviews

Write a review
4.7
Reviews 26,167
5 Stars
81%
4 Stars
11%
3 Stars
3%
2 Stars
1%
1 Star
3%

Canada
2 reviews
0 helpful votes
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I started 03/12/2021 looking online for new tires for my motorcycle and in the search bar I requested motorcycle tire dealers in (Quebec Canada.)
That took me to the jpcycles website upon going through there site to find my tires a chat bar came up and I started making my purchase through chat. (never make that mistake) Once I completed the purchase the final price agreed on was $231.40 Canadian all in total was what I understood, I accepted that price and gave them my mastercard to complete the purchase.
Three days later I received an email from ups in regard to my order demanding I pay an additional $34.00 to get my tires. I declined and tried to reason with JP cycle in regard to the order now costing me $323.00 Canadian not the $234.00 Canadian dollars that I had agreed to, I tried talking to management about this practice of not showing clients that the prices are in USD not Canadian and they tried to say that the price was in USD on there website. That's a lie DON'T TRUST these guys or their agents they are worse than buying cheap products from CHINA and having to fight with your credit card company to get a refund!... I will never buy from them again and don't say you were not warned by an online consumer...
It will cost me and additional $100.00 to return there misleading priced on motorcycle tires... I will never do business with this company again... SPREAD the word they will ROB you if you are not in the USA and returning there products is like going through "HELL" the supervisor was absolutely useless.

D Beckford 3/15/2020 lose my contact info and put USD after your pricing on your products..

Date of experience: March 15, 2021
J P. — J&P Cycles Rep
over a year ago

We apologize for your issue all of our prices are USD and states on our site. All international orders are required by the customers country to pay taxes and duties on imported goods. We cannot control the charges for this. All of this is stated on our site. We apologize for your frustration.

New York
2 reviews
0 helpful votes
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Horrible lately
March 8, 2021

The last five orders have been wrong. I've spent more time returning and printing labels than working on my bike.the last wrong part they said i can keep. That's just perfect parts I don't need Laying around I just want the parts that I ordered and they can't do that right lately

Date of experience: March 8, 2021
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

Colorado
1 review
0 helpful votes
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Returns
March 6, 2021

I've use JP cycle a few times and overall I like them but this last thing I bought was a 30 tooth transmission Pully they sent me a 34 tooth my complaint is this they try to buy you off the $25 gift card if you were on any kind of timeframe with repairing your bike and was waiting to go on a ride and you had to do a return that's where you going to get screwed I ordered my part February 27 got it March 3 Sent it back to them March 4 and according to the tracking they won't even get my part back to them until March 9 then who knows when I'm gonna get it I'm just glad I have nothing big planned it shouldn't take two weeks to get the part you're looking for that's all

Date of experience: March 6, 2021
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

North Carolina
1 review
0 helpful votes
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Worst company I've delt with ever!
February 27, 2021

I have been going back and forth with customer service about getting the right parts I need for over 8 months and they just kept sending me the wrong thing and not reading my emails evidently. After several times of them sending the same wrong parts I finally talked to somebody that actually read my emails and resolved it and got me the right parts put on hold for me until I sent the other ones back. Now they are trying to charge me full price and not credit me for the money I spent on the wrong ones they sent me. I am very unhappy with this company. If it's not resolved by this Monday march 1st 2021 I will be reporting the company to the better buisness bureau. I have had enough of this. After everything I've been through with them for the past 8 months I shouldn't have to pay any extra charges in my opinion. I don't recommend this company to anyone

Date of experience: February 27, 2021
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize for any inconvenience with this order. We are always here to help, and would like to resolve the issue. If you need further assistance to resolve this issue you can utilize our live chat feature, call us at 800-318-4823 or email us at [email protected]. And one of our agents will be glad to help you. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe

California
1 review
0 helpful votes
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Horrible customer service
January 18, 2021

I ordered a tire for a customer, they sent me an email with the tracking number, but the package never arrived at FedEx station and it was visible on the status information of FedEx. I reached out at the customer service per phone and chat, no one was helpful or want to help. They told me it should be delivered by today at the end of the day... but no status of FedEx... and I said hey there is no status at FedEx... could you help please... no I have to wait 2-3 days and then call again... perfect... really nice customer service... won't help, does not understand that the shipment information is important... so last time that I ever ordered at JP Cycle... Never ever again... Summit Racing is much better and helpful... not so lazy like JP Cycle... I would give 0 stars if I could! And the answers from JP Cycle, please contact us on phone number or chat, does not help.

Date of experience: January 18, 2021
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

Canada
1 review
0 helpful votes
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Awful. I feel robbed.
December 6, 2020

I ordered a helmet yesterday afternoon. I was a little confused about the "estimate" for shipping, because it said free shipping below the helmet. I look at my bank account later on that day to see 84 dollars extra for shipping. I am from Canada and nowhere did it say that it was USD. When I was on the phone with a supervisor she did inform me that under "terms" on the website it says that it is a US company. Nowhere on the checkout does it specify USD. I had called to completely cancel my order, LESS than 24 hours after I placed the order. Although the package has NOT shipped yet, they will not cancel my order for me. Very upset with this company and angry that I have to pay for something that I don't want.

The ONLY way I would give this company a better rating is if they cancel my order and refund my money. TERRIBLE customer service

Date of experience: December 6, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

Minnesota
1 review
1 helpful vote
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Do NOT buy your parts here.
December 5, 2020

Bought an extension kit for 16" bars and brake lines were incorrect. When I called up there asking to return the 2 steel braided lines and just get one the length I need, they told me what they sent was the correct part and I could not return it, unless I returned the whole kit. Then told me the lines would have to all be ordered separately, and I would have to build them. The guy on the phone told me what I needed isn't available anywhere so I was SOL on a $400 line and cable kit.

Date of experience: December 5, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

Canada
1 review
1 helpful vote
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Just wow
November 23, 2020

I ordered a le pera seat for my bike said it was for my bike WRONG, I called bc it wasn't my fault regardless im getting stuck with the shipping fees twice what a $#*!ing joke, im done with these guys what a complete rip off DONT USE THEM TRUST ME ill never order anything from them

Date of experience: November 23, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

New Jersey
1 review
0 helpful votes
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Sent wrong part
November 11, 2020

Ordered intake over the phone, clearly went over my order and then shipped the wrong part. Was on the phone with them 3 times for about 2 hours and then they realized they had the wrong part on line in their own catalog! Parts guys apologized and sent a stupid wine voucher which I still had to purchase a case of wine... instead of giving me a percentage off. Waste of my time.

Date of experience: November 11, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

California
1 review
2 helpful votes
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First time order (and last!)
November 3, 2020

Placed order 11 days ago. First shipment "lost" by FedEx. Called customer service after 5 days. Was told they'll look into it and reship by different carrier but there will be a 3 day wait because of investigation. Order was again marked shipped and website said will be updated within 24 hours. Now. 36 hours later, no update, no tracking number. Will contact customer service yet again tomorrow, then the bank to start disputing transaction.

Date of experience: November 3, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

New York
1 review
1 helpful vote
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I would give zero or negative stars but that wasn't available!
Their generic copy and paste response to every post in here should be all you need to know!
Until today I have NEVER felt obligated to leave a review of an online purchase... Ordered a pair of gloves from their website that said "in stock"
Sept 30th. Today is Oct 21st. Not only was their website attempting to sell an item they don't have in stock but one they couldn't even order, they still took my money immediately though... Shocker! Since the day I ordered I received daily advertising emails without ONE update on my order. I placed no less than 4 phone calls on each being told "we're just waiting on the warehouse, they're on the way, be here Oct. 15th" (over 2weeks after order) Finally after the last phone call (3 days after the 15th) someone decided to call the warehouse and check the status to see what's going on. The next day I get told "Oh we're sorry but that item is no longer available to be ordered from the distributor." I already knew they couldn't be "ordered" that's why I purchased from someone who had it "in stock." How does it take over 3 weeks to figure that out? Then they actually had the audacity to ask if I want store credit or a refund?! Seriously? It's now been 2 days and I'm still waiting on my refund to "process" (but every other refund to PayPal I've ever gotten has always gone through immediately) hmm...
Update: Took 2 more calls and 5 days to actually get my money. The first call I was told not only was the refund not even marked to be processed but he "didn't think I needed to be refunded because they don't charge til they mail out the merchandise" BS my account was charged the second I placed the order! He actually had to look back through the history before he would send to the "finance office" to process it. What an absolute joke this business is. As a side note... During this whole nightmare I actually asked if they would be interested in giving me a discount on a possible future purchase or be willing to add a credit to my account for all the hassle I was put through in an attempt to retain me as a customer. It almost sounded like the lady I spoke to was attempting to hold back laughter as she responded with "I don't have any way to do that." An interesting lie considering I was asked if I wanted store credit or my money back. How'd I get offered store credit if they don't have store credit? Apparently being liable or customer satisfaction aren't a part of their business strategy.
In conclusion... Even if you have to pay a little more, SHOP SOMEWHERE ELSE! Don't take a chance on being a part of these statistics.

Date of experience: October 25, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

Texas
1 review
4 helpful votes
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I have order many things from these guy's and have always gotten good service and fast shipping. They have now changed to a 3rd rate shipping company that doesn't even offer tracking. I order 2 98 cent items from them and they charged me almost 10 bucks to ship them and never got them. Now i'm having to pull teeth to get my money back. Sad because they were good. Sometimes saving a buck isn't worth the costumers you loose

Date of experience: September 22, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

New York
3 reviews
4 helpful votes
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You guys stink
September 17, 2020

Placed another order why idk, but I think it was be cause if ease.
I'm be straight, very poor packaging,,
Products not the same as description.
Products also may differ like I ordered a tube with 90 deg bend in nozzle, did I get it nooooo, just a general tube, did I get the spoons I ordered? Nope got a generic version, wrong size and wayyyyy different from photo, spark plugs out of box shipping with tire irons,,, ruined,,, so smart!
Had a live chat they discontinued it as soon as they were supposed to be held accountable.
They suck, period...
Last time I deal with them

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at [email protected] with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.

Colorado
1 review
1 helpful vote
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Happy Rider
September 8, 2020

Reacenly purchase a Arlan Ness air cleaner system for my Harley sportster very happy with the service and the product thank you J&P cycle

Date of experience: September 4, 2020
Illinois
1 review
1 helpful vote
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GOOD PRICES BUT BEWARE OF FITMENT NOTES
September 3, 2020

If you go straight to the garage and pick your moto for fitment, there are no fitment warnings and you can click add to cart. Its on the checkout page after being added to the cart. By then, most customers are not looking for that. I have a different fender and the product didn't fit even though the website says it does. The fitment notes need to be bigger or be forced to be read at checkout. This would have been a 4 star rating cuz the website says it would fit and didn't but was able to return. The second customer service person I spoke to was more empathetic for my situation. The first one stated to drill through my fender. Really? That's your response/solution? For that ridiculous response, 4 star goes to 3. Pic added to show no fitment note but says it will fit my bike.

Date of experience: September 2, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the great review. We appreciate you taking the time to let us know how we are doing. We strive to be the best in our industry. Our goal is to offer great customer service and be able to get you what you need. Thank you for choosing J & P Cycles and helping us "keep the world on two wheels". As always, ride safe."

Florida
2 reviews
0 helpful votes
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My review
September 30, 2020

This place was excellent to deal with and made it easy to purchase new parts for my bike. Prices were excellent and shipping time was unbelievable! It took less than 24 hours to receive my items with standard shipping and had it out the door that day.

Date of experience: August 21, 2020
Colorado
1 review
1 helpful vote
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J&P Cycles rocks
August 4, 2020

I have been ordering parts from J&P Cycles for several years and have never been disappointed. Great service and awesome selections. I own a 1997 Sportster that I transformed in to a the Sporty of my dreams thanks to J&P Cycles. I will keep improving my bike with your parts and advice. Thanks for everything.

Date of experience: August 3, 2020
J P. — J&P Cycles Rep
over a year ago

Thank you for the great review. We appreciate you taking the time to let us know how we are doing. We strive to be the best in our industry. Our goal is to offer great customer service and be able to get you what you need. Thank you for choosing J & P Cycles and helping us "keep the world on two wheels". As always, ride safe."

New Jersey
1 review
5 helpful votes
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Website said part in stock, ships in 1 day when it didn't arrive after 7 days I called and was told it could take up to 5 days to ship, I told them to cancel and they said its in process and can't be stopped. Total B. S. I'll dispute it with the credit card company and buy else where! Total Scam!

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 29, 2020
Utah
1 review
1 helpful vote
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While this company claims to have the best return policy in the industry, but it isn't true. I called to see which saddle bag brackets I needed for my Suzuki s40 Boulevard 2019 motorcycle, the person on the phone assured me it's the right part at $54, and to save the company time I ordered online. Big mistake. If you order online they can't track your information, who you spoke with, and refused to cover the cost of return shipping. Even the tech I spoke with trying to get my part on my bike, until he said, on man there's no way it will ever fit, so sorry, I'll notate it on your record... he didn't. Now I'm stuck with the cost of return shipping for something I was told would fit-and there's no way it will with the construction of the saddle bag support part and my motorcycle. Don't buy from these guys, seriously.

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2020
Ohio
1 review
0 helpful votes
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Blown Away! May 2020
July 1, 2020

I've done several orders with J & P but with this latest order of quick Bob 3.6 fuel tank for my ' 92 Sportster bobber project, ordered Sunday and arrived Tuesday a.m.! T. Kirk

Date of experience: June 30, 2020
J P. — J&P Cycles Rep
over a year ago

We appreciate you for taking the time to fill out a review and share your feedback on your experience. J&P Cycles is committed to bringing our riders the best customer service and the highest quality products. Thank you for choosing J&P Cycles and have a great day on two wheels!

From the business

Business History

  • 800-318-4823
  • Philadelphia, PENNSYLVANIA, United States
  • Founded in 1979