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I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you
I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍
J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.
JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up
Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.
I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!
Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.
Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.
Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.
The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.
Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.
They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.
Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page
Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing
J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.
Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.
Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.
Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.
J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.
Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.
Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around
Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items
Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.
I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…
Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.
Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.
The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.
The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.
The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.
I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle
Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker
This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.
I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍
Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.
I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work
Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!
I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.
Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again
I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome
Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.
Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)
I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!
Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...
Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.
Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.
The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.
Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.
Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.
This was my first order J&P; whereas, i spent roughly $1300 on 3 parts. 2 parts came in fine, but the other part (air intake Kit) was incorrect size for my bike. I sent this back and annotated everything on label, etc. When they received the part back into stock, I spoke with them about replacment and was guaranteed this part was in fact for my bike. But, the online rep accidentally cancelled the order. Now, I either wait 5-7 for refund or work with them on instore credit to speed things up, which I did. Even after speaking with tech, they sent me the incorrect part again. Likely the last business I'm doing with this company once this is resolved.
Bought a primary cover that came in with terrible casting quality. The excess flashing around the inspection opening was easily removed, so I proceeded with using the cover. Once installed, I tried threading my clutch cable in and it got snug around 3/4 of the way in. I gave it a 1/4 turn and the cable housing broke off in the cover due to the hole for the cable not being casted correctly. JP Cycles would not exchange because they said I modified the part by removing the flash. Customer service was rude and condescending. Never again will I purchase from JP Cycles.
Ordered a couple of relays for my shovelhead... The picture on the online J&P web site showed a 4 prong, 30 amp Rivco relay clearly marked "USA" on the side of the part... What i received was a couple of 5 pin relays in little ziplock bags with a sticker label on the bags marked "made in USA" but the relays were marked "made in china"... Did the chat thing online and was told that the picture does not match to actual part because the vendor sends J&P the picture with the parts... Had to return the parts... Waiting for my 42 bucks back... Been a customer for 15 years... Ever since Junior took over and sold out the company, J&P has sucked badly for many reasons... Poor customer service by what seems to be people who don't even know what a motorcycle is let alone a shovelhead... No more J&P for me... I would rather pay more and deal with a real biker... Too bad, J&P used to be mostly OK... Bought a lot of stuff from them... Now they don't care about the customer satisfaction part of business... Sad, but true
I placed an order with J&P cycles due to all other websites showing out of stock back at the beginning of december because J&P Advertised that it was in stock fast forward almost 2 months later and my order still has not shipped due to "stocking issues with the vendor". I am furious because i spoke with customer service multiple times about this throughout the last month and get told different things such as a new guaranteed shipping date of jan 7th and its back in stock and the issues have been resolved and then a few weeks later still no shipping to be told my item is sitting out on a pallet somewhere. Dont listen to their website if it says its in stock it probably isnt and according to many other reviews this has been an issue with them before and i wish i read the reviews first. Find another distributor and dont waste your time! If i could give a 0 i would
Ordered clutch plates and diaphragm spring ( Twin Power) and received my parts in 3 days. They are installed and working well after 200 miles. Made one call to Tech Support and got great service; as good as my local Harley dealer.
Becareful with J&P cycle adds. I put in My search header, Dunlop k555 whitewall. It shown add J&p had for that tire. It is on sale at 145.99 from 281. Put my size in correctly, it went to cart 145, but at checkout it is 308. I called customers support, told it was my fault, I put wrong size in, I did it freaking three times, it rang up at checkout 308. Thier add is a scam...
Ordered a helmet which never arrived. 7 phone calls back and forth with these people. Each time told a different story. Another one sent. Lie. Will check into it. Another lie. Finally after 2 weeks I requested a refund. Took an additional week and finally showed up in my account. Lesson learned. Never again. Stay away from this company
Bought Highway Bars for 2015 Harley Heritage Softail Classic and only received three bolts and no nuts. When I talked with someone there they said the bolts threaded in but they do not. I will have to go to Lowes to complete my order and get nuts for the installation of these bars. Very disappointed in their Tech support. Didn't find them knowledgable at all. Won't be making any further purchases as I don't want to take the chance of getting shorted on the parts needed for installation.
Had purchased a high dollar item from another reputable, large vendor. Item was on back order. Found the same item at J&P Cycles. J&P had the same item in stock and they advertise a price match on the website. Contacted a rep with the company. Was told because the item was on back order with another company that they wouldn't price match. The rep even referred to me as "partner", not sir. Rather rude employee. Informed him I'd gladly buy from the other company.
After opening an account and giving permission to sell my info to get the 10% discount promised, I soon found out that few of their items were eligible for said discount. When I request the company discontinue sale of my info and discontinue contacting me, as specified in their privacy policy, they continued to misuse my info and dun me with ads and email. In addition, almost all of their items are over priced and can be found at other locations much cheaper. I have requested closure of my account, blocked their mail, and will never consider doing business with them. Few people are happy with this company! BE WARNED!
Discounts are a joke... don't apply to what you need... price for Fp3 went up 59.00. What a disappointing...#<*/÷
I ordered v&h 2 and 1 pipe! Next day air took them 4 days to still not ship the pipe. I called talked to 2 different managers to get pipe shipped. Both promised pipe would be shipped that day. 4 days later they coildnt figure out how to get one out. They had 4 pipes in stock 3 different warehouses still couldnt get deal done. Cost me $1000 in motel fees in tn for dragons tail where all my buddies went for 5 day trip. J&p sucks picture is from second pipe they were to ship.
I ordered a tire from J&P Cycle on 8-9-21, it was in stock. On 8-10-21 I ordered 2 front rotors from Dennise Kirk, I recieved my rotors on Fri. The 8-13. My tire from J&P CYcle is still in processing 4 days later. This is my second check on my tire and I am assured by employees dont worry its on its way, I tried to cancell the order but they said its in the "PROCESS" so we cant cancell it. Im familiar with J&P cycles from the 90's, they used to be good, but not anymore I ordered a motor mount and they sent me a carburator. This is my last order from J&P cycle for lack of a better word, they SUCK.
If I could I would give zero stars for J&P Cycles. On July 28th I ordered a $200 battery from them online and had problems right from the start. First the website never emailed an order confirmation and the order did not show up on my online account. After I had a live chat with them the posted my order to the site and 2 days later it shipped. I was following tracking which should have delivered to me 2 days after that and it said out for delivery... but then it never delivered then tracking said the item was rejected and being returned to sender. So I called and spoke with a rep named Laura and her boss Joe. They told me it would be shipped out again and be at least 4 more days. I said I wanted a refund. They said that would take 14 days. I said no! I want a refund now, since they had my money from the first day I ordered but I had no battery. Finally the boss named Joe was able to promise to refund me in the next 2 days and he did. So that should be the end of the story but it's not... We decided to give them one more chance since they use to be such a great place to deal with years ago. We reordered another battery and battery keeper on Aug. 6th. It said "ships within 1 business day."
Again I got no order confirmation or reciept... it was a weekend so I did a live chat to make sure it would really ship soon, the agent was snippy but did confirm it was in stock and would ship on Monday (today) so I waited until today to check the order and the website was not showing it at all. I called and spoke with another lady named Jazz who told me the order must have been in limbo and would show on the website in my account as being ordered today and then would ship as if I ordered it today. Well I did not order it today... it was supposed to ship today because I ordered it 3 days ago. I did another live chat... that agent said they have no access to expedite shipping. I have left two messages for the boss Joe to call me so we can get this straight.
I want to say we never should have given them a 2nd chance, and we will never order from this company again. They have totally gone down the toilet from the great place they used to be just 4 short years ago.
BEWARE! Buy from somewhere else. It is not worth the hassle!
So I am still waiting to see if Joe calls me back, or if this order ships out soon. Will update after we find out. See in my photo the date that I recieved the email saying my order was processed was Aug 6th, I emailed that webpage to myself because I knew the last order never sent me a confirmation email. When I clicked on the link to see my order history today... it was not even showing this order at all.
Okay this is an update to be fair. Even though I got no call back from the boss Joe this time, someone did expedite the shipping and amazingly the second order did deliver today. So after a lot of riding them you can get them to make things right. Frankly I don't want to have to go through all of this stress just to get a company to give good service, so I still more than likely will not buy from them again and would not recommend them to my friends. But at least they did make it right this time.
I checked out an exhaust and it had a price range. I put my bike info in and it shows it will fit and the price of the item. When I check my cart after adding it to my cart the price is (higher). I don't know if its an issue with the website or they are being deceptive. It is a shame as It used to be a great place to buy motorcycle parts.
Very poor customer service, didn't offer a return label and didn't refund me the full amount. Plus it cost me 56 dollars to send the item back and I lost out on 40 dollars that they didn't refund me for shipping. Not impressed when you're spending a lot of money. Will go else where for parts.
I ordered 5 products thru JP Cycles. They were shipped in 2 packages via UPS. JP soon shipped after ordering. There was no problem there. The 4 items in 1 box arrived 2 days late by UPS. The box was mangled and partially opened but all contents was intact. The problem was the 2nd package which was a motorcycle tire. It never arrived. It was lost by UPS. A claim was filed after about 10 days. JP policy is they would not reimburse me until after the claim was settled, approximately 4 to 8 weeks, possibly longer.
I ordered in good faith. JP Cycles picked the shipper. Their policy is JP shipped it and now it is out of their hands. It's my problem now to deal with UPS. Now the money I paid for the tire is in limbo. I might lose the money, about $180. A reputable company would reimburse or send a replacement and eventually settle with UPS.
Needless to say, I will never do business with this company again for obvious reasons.
Ordered 2 tires 7-16. Eta 7-21.7-21 comes and fedex still hasn't received the tires from jp cycle. Will never do business with this outfit again. Can't deliver as promised and customer service is too incompetent to address the issue in a timely manner. Buy elsewhere unless you plan on having your $#*! down for an indefinite period of time!
Ordered 2 tires it showed they shipped but they never made it to UPS. Called they don't have a clue what happed. Tells me it takes 2 weeks to get my money back. Don't waste your time with this company. Takes 2 minutes to pull my money out of my account so it should take 2 minutes to put it back in. Sorry excuse for a business.
I paid to ship items I ordered back to them because it was missing parts. They couldn't send me a shipping label cause it's being shipped out of Hawaii. ( from chat rep) So I paid the shipping. Shipped it out May 25 UPS tracking notification delivered to J & P Cycle on June 2. Customer service manager said it was never received and it's June 18. Lie! When I spoke to the manager he lied about everything and questions me how do they know if I really did put the items in the box. What kind of company says that to a customer. My answer " ask the employee who opened the box" The customer service manager is a con artist tried to keep my refund from me. Never ordering from J & P Cycle AGAIN! Find a honest company that respects its customers, don't order from this company. On their website customer service is a top priority. THAT DEPARTMENT NEEDS IMPROVEMENT BOSSES! Customer service manager didn't want to help me because it's a Friday night and it's late on June 18. (Exactly how he said it to me) I did send them an email that morning but they don't respond, so I had to go onto the online service chat to get help and it was later on in the day. I had to track down any help. Again top customer service is a false. Best way to get answers is on the chat line. Don't you think as a customer I've been waiting long enough for my refund! I would like to say the managers name but I'll just leave his initials DR.
