Journeys

If I could give less than one star, I would.
I placed an order on March 14. One of the items was back ordered, and I wasn't advised of that…
Anyway, one pair gets delivered, I checked back and was told the back ordered item would ship by March 31. Great. Except it never shipped. I contacted then again, was told they don't have an eta on the back ordered shoes, so I requested a refund. I was told the charge would "fall off" in 3-5 days. It's been 2 weeks. I have reached out to them countless times, haven't gotten any response. POOR CUSTOMER SERVICE and they've stolen $125 from me. Do not order from Journeys.

I ordered a sweatshirt for my daughter for her birthday. This was on a Monday. That following friday, I get an Email saying this sweatshirt is out of stock and won't be back in stock. I get it there can be discrepancies in inventory. However, taking four days to tell me Something that I ordered is out of stock is unacceptable... Then you have the audacity To offer me a five dollar coupon off my next purchase? Unbelievable, like who's fault is this definitely not mine, Clearly somebody's not doing their job. I should have done my research online before I started ordering items from journeys... Now I
See why I got the Results I got...
I would highly advise to shop somewhere else.You will regret it if you shop here, specially online!

I mailed back a pair of shoes to be exchanged through mail since the shoes I ordered aren't available in the store. After 5 weeks of not hearing back, I contacted customer service and they told me they would give me an update within three days. 2 contacts and another week later I have still not heard back from anyone about my order. We paid $140 for these shoes. I am highly irritated and will NEVER make a purchase here again. I can only hope that I get a refund or my shoes or y'all will be getting another negative review from me until something is done.

This is te 4th pair of UGGS I purchased and returned to this store. I am so disgusted I thought that after the stupid people over the phone and the customer service in store that my item would come to me without issues but no they send me used UGGS or the Boots of the shelves...this bulls#!* needs to stop with these fake products. The oddasity of them putting a card sating hand picked by Rene Store1805...another freaking butt crack licker...this person sent me these shoes used worn fake...if I could close these stores down I would. Horrible horrible horrible

To be avoided. Poor quality and horrible customer service. Dishonest and unprofessional
I bought men shoes in october (90$). After less than one month of unintensive use (1 or 2 days a week), lthe material of the shoes is torn in places. I contacted customer services to have a refund or a replacement. First, they ask few details like adress to help. But eventually after 3 weeks of recovery, they They indicate that there is no major defect even though the shoes are borderline good for the trash and it is more than 30 days after purchase. They therefore offer a $10 voucher to be used on a minimum purchase of $75... To be avoided, dishonest and unprofessional. Very poor quality products

Worst experience I have ever had online. First they charge me 2x the amount of the shoes. And proceed to tell me that's how it works 🤦‍ the put a hold apparently then charge separately and you get the hold back in 3-5 business days.(we will see fingers crossed.) and then the shoes come and they sent the wrong ones. Now I have to either go to journeys or fed ex to return the pair they messed up and I was double charged for before they send the other one out? And just hope my money goes back on. Btw the transactions were already cleared through the bank, so I'm sure I'll be calling again in 3-5 days. Wtf is wrong with this company? Never again! Don't do it!

I have been shopping at this store for years now and I never had a problem. After purchasing this boot I now noticed that they are not the same boots but I paid $129 for it. They can't give me the boots I ordered because I don't have the receipt. This is not a problem for me to fix. I will never buy anything from Journey's again

Do not order from them. If your package gets shopped wrong they don't care they will charge u instead of stopping the delivery and returning the package and won't give u the product. They will send out separate packages for the items u placed in one order. Go to someone bigger and better for Christmas. I ordered 5 pairs of shoes they all were sent to the wrong address I tried to change it before delivery and manager was rude and would not stop them from being delivered. Five different tracking numbers and money gone don't buy from them.

Ordered a pair of sneakers. Never received them. Customer service told me it wasn't their problem. Wouldn't resend purchase or refund me.

Shoes didn't fit my son so I sent them back. It's been over a month since the shoes were delivered back to the company and I still haven't received a refund. Emailed customer service to be told the shoes were worn/damaged even though they were only TRIED ON. So I'll have to wait for a few more months I'm assuming to have my money put onto a gift card so I can be $#*!ed by this company again. I'll be surprised if they even send me the gift card 🤨 trash company will never order from here again! Have fun with my money you $#*!ing CROOKS!

I received my lemon ombre shoes extremely late and when I opened the box they were candy tie-dye and 2 right shoes. And then without warning, they refunded me my money, after stating the correct shoes were on there way. I received several updates about said shoes, that they would be arriving soon. This has been ongoing since January 18,2024. Customer Service just says sorry, have a great day. Probably the worst customer service experience I've experienced, they don't care, not that they should lose sleep over it, but offer something for the hassle you put me through. Just go to the store and buy them, save yourself the hassle.

Ella Dunn, Employee #*******, greeted me with such enthusiasm it made my day, that was nice. There is an UGG hoodie sweater that I LOVE! Hanging on the wall! I don't think you understand, I have the same hoodie that I purchased prior to falling ill with COVID-19, several years ago & unable to work. An UGG hoodie was not a priorty BUT did I mention I LOVE the UGG hoodie sweater. Currently, there are only certain type of material that does not hurt my skin. I can be in this hoodie 24/7.LOL
Prior to me having to think if I could/should purchase this expensive wonderful hoodie because it's SO EXPENSIVE but worth it, LIKE $100 EXPENSIVE but it's on sale! But It's not my size, it's too small
Ella went to her computer to see if she could order it online. No luck! She could have left it there. Instead, Ella went above and beyond by looking to see which other stores had that hoodie in my size. Ella found my size, Ella reached out to the store and asked if it would be possible to have that item transferred to her store for a customer to purchase. They said YES! 😊 I am SOOOOOOO HAPPY!
THANK YOU ELLA!

I ordered online 2 pair of shoes and made payments through Klarna! Because the shoes was delivered but not to the correct home, they didn't want reimburse me my money or resend the shoes! Do not trust Journeys! Go personally to the store and buy the product! Don't do online purchases! The house they delivered was green and my house is blue! I paid them so it's not about the money! But I guess Journeys needs it more than me!

I ordered shoes on December 31St, it's now 17 days later and I still don't have the shoes. After five phone calls they offered me a $10 off my $150 order!. But they still don't have the shoes. I was told I would receive the shoes in 3 to 5 days when I originally purchased every call I have made to them they will say they are going to expedite the shipping and send it overnight. I received no communication and no shoes. Now they told me I have to go back to the store to receive my refund, 17 days later. This is the worst company to deal with. Absolutely horrible. No communication was ever received, even though they told me every time they would let me know by the following day what the status of my order is. This has been a huge inconvenience.

This is absolutely the worst company in the world NEVER order shoes from them ever again unless you want to get your package in over a month! You will be on hold for over an hour just to ask a simple question their customer service people are very rude and unhelpful at the same time. Worse experience of my life with them. DO NOT ORDER! Please take my word you will regret it, you'll thank me later. THE WORSE COMPANY! Customer service doesn't even deserve a 1 they are a 0/5.

Allison from Customer Service was great! She followed up with my concern and was very professional!

I stood in journeys and waited with a converse shoe in my hand and no one greeted me or asked did I need help. I walked out then walked back in and still no greeting. I will definitely not be shopping here in the future.

I bought a pair of Disney princess toddler shoes for my toddler online. When the order was ready for pickup, we drove over an hour to go pick them up (only store near us that had these shoes in stock). When we got them we checked they were the right shoes and right size, didn't fully inspect them because obviously you think you're buying a brand new pair of shoes. They never disclosed the fact she shoes were returns and now being resold to us, nor the fact they had be worn and beat up. As soon as i got them out of the box to look at them, I saw they had scuffs and marks on them. The pink fabric on the top the shoe (by the "tongue" was almost completely ripped. The inside of the heel fabric was worn down. Super disappointing considering I drove 2 hours total for these shoes. I called the store to let them know, they asked me to come back and return them. Absolutely not, no way i'm making that drive again just to leave empty handed. I took them to the journeys closest to me to return them and the cashier placed an order for a brand new pair to be delivered to my house. I told her my address and we confirmed it. When I got in the car and checked my receipt, I see the wrong city was inputted. I called them, they said there's nothing they can do and to call customer service. I called customer service and explained the situation. After being placed on hold for over 20 minutes the CSR tells me there's nothing she can do but she will contact her manager and they'll call me back. I didn't receive a call back that day or the next, then it was christmas so I understood. Even as of yesterday, 12/28, they did not call me back. I called again, my address was never corrected. The CSR corrected my address then tells me it may take one or two days to reflect the change. She then proceeded to tell me that my order was going to be delivered 12/29 and they couldn't guarantee they would deliver to the correct address so I needed to call FEDEX to have them stop my delivery! I got onto Fedex's website and it said I could stop the package but pickup would be in Tampa. Anyways, I let fedex make the delivery in hopes they would see the street address and know my city. They did great and I got my order. Just when I thought this headache was over, I open the shoes to find they back of both shoes are dirty and have scuffs? I just don't understand. I'll never buy from journeys again.

I ordered one pair of shoes on 12/17. Order screen says they will be delivered in 3-5 business day. They are still not even shipped and it is 12/22. Now they won't be here in time. Nice of them to lie about that.