Journeys

This company has the worst customers service ever. They take pride in their own mistake, no attom of remorse. Twice the send me the wrong order and when i complained i was compelled to send back the wrong order before they could even send me back the right order and they demand i send an evidence from fedex before they could go ahead to process my order. Most companies that i know will put the customer first to make sure they send the right order immediately. But this company from their customer service to their managers are very rude and don't care about their customer. So i urge anyone who care to read this message pls stay clear from this company if you have to buy their just be ready to face issues if they send you the wrong order. I will never ever recommend this company to anyone.

Went in a journeys shoe store they didn't have the shoes I wanted so they ordered then online for me. When I got the shoes they had light wear to them. It was even some hair in one of my shoes. I called customer service couldn't return the shoes in store had to find a fed ex. Sent the shoes back was told I was getting a replacement. Here it is the next week no shoes and no one ever followed up on the complaint. Spoke to a woman this morning who said she was a supervisor. She ordered a replacement that can take up to 2-4 weeks. So the whole time I've been waiting on a replacement I'll be waiting basically a month or so for a shoe I thought was on the way. On top of all of this in the beginning I was offered a $10 gift card, that basically will cover the gas I used to ship the shoe back. I won't ever do another online order with this company again!

Never buy anything online from Journeys. I ordered a size 6.5 shoe and was sent a size 6! Now trying to get a refund is a complete nightmare and hassle, when it was THEIR MISTAKE! I also get wrong information when I'm talking to their customer service department! I will NEVER buy from Journeys again!

Ordered a pair of sneakers came in grey when they clearly said black.Sent back was supposed to get my full refund back as it was their error.they tried giving my half my money back.I will never order again from them and took several different calls to them and they were rude about it.I will be reporting them to my credit card to have them fight for my full refund as they have their product back and dont want to give your money back.sad worst place ever that i orderd from

AWFUL! Stay away from this company. Because if you need to return shoes:

1) You will spend 3 months to return your money, continuosly writing emails to customer support.

2) They will deduct delivery cost. What's more, in my case I paid for the delivery at the post office and they additionally deducted the delivery cost. So, I paid TWICE for the delivery. When I wrote them about this, noone even replied me. I wrote again and again noone replied.

Awful service. Never had such a bad experience.

I bought white converses womens size 5.5, but they were out of stock in store so they ordered one online for it to be delivered to my house. A week later i received checkered vans in a kids size 12. How do they send the wrong brand, wrong color, wrong size?

I contacted customer service and they said I would need to go in store or ship it. All inconvenient all taking up my time. Never again will I buy from Journeys...such a waste of my time.

I did a refund for some shoes I bought & my refund amount was LESS than my actual order. I contacted customer service 3 times just for them to tell me there was nothing they can do. Customer service agents don't even know what they're talking about either. One agent told me they don't refund tax & another said they do refund tax but they don't refund shipping; however, I calculated the numbers and the numbers do not match. Although it's a little difference, it's the principle. They steal from their customers so don't ever shop here

So I just opened up my order that I got in the mail because they didn't have my shoe size in the store, to find scuff marks and dirt wedged on the bottom of the shoes. Like whoever packaged these didn't try to make them look new. They were just plain ole dirty. This is so unacceptable. I'm not even going bother with customer support and send these straight back to the store.

I was recommended sizing up in a pair of $140 UGG slippers by a store employee who evidently had no experience with the product. Long short I should have been recommended to stay with my true sizing. After a painful phone call with costumer service I was given the go ahead to send the slippers back for an exchange at my own expense for shipping ($20 which I thought was weird when it was a mistake on their end) and now the slippers have mysteriously never arrived as a return, vanished into thin air and they will not do anything about it. What a joke. Now I am out $160 for a pair of non existent slippers. Absolutely disgusting consumer service with zero accountability. DO NOT BUY FROM THIS COMPANY!

Ordered a pair of shoes online. WHITE shoes. Received them today and they're dirty! They've been worn and have scuffs and a stain on one shoe. I called customer service right away and they said take them back to a store for exchange. I'm not driving 35 miles to exchange a pair of shoes I ordered online. That's the reason I ordered online because there isn't a store near me. Then they tell me I have to wait for an email to come requesting pictures before they will send me a return label. So first they send dirty used shoes, and I now, not only have to wait longer for them to correct their mess up but now I have to prove my claim? For and exchange?! Are you serious?! Shoes are going back for a refund now. I WILL NEVER SHOP AT JOURNEYS AGAIN!

They sent me a shirt and the sleeve was unraveling. Customer service told me they had a fast track return process where once I drop it off in the mail I could send them the tracking number and once they saw it moving they would send my replacement. I did that and they never sent replacement. I emailed their customer service who didnt respond. I called in and they put me on hold for 30 minutes only to say someone would contact me and nobody did. You just lost a customer.

They changed me 2 4shoes. Haven't received my shoes or money back.this review not letting me add my pics or proof

I placed a order online December 22 was told 3 to 5 days for delivery, granted I figured a day or so extra for the holidays now here we are 8 days later no delivery, no delivery information. Was told to give it a few more days for tracking info to show up. When I asked to cancel the order I was told it was too far out to cancel. Too far where cause apparently it's still in the warehouse. Last time every. The only reason they got one star is because I had to choose one. There wasn't negative stars

I bought 2 pair of shoes from them and they were sent separately, so I was charged for full amount on both charges of almost $120 each transaction. They said I had to call my bank and fix the problem even though they were the ones charging me twice, bank said if it doesn't come off in one business day I will be charged overdraft fee, customer service at journeys said it's unfortunate but they can't do nothing about the double charge and they can't pay for the overdraft fee my bank is stating I will get for the double charge. I wish they will tell you will be charged and authorized charge and then charge you again when they send out your shoes, but after 3-5 business days the 2nd charge comes off smh never again. So disappointed for a first time customer

I ordered a pair of boots online and was sent the wrong order. When I called customer service I was told that I could send them back but would not be able to get the boots I originally ordered until they received the wrong order back. My only other choice was to return the wrong order to a Journeys store which I did and I was "compensated" for my yime and money by being given a coupon for $10 off of a $75 purchase. Seriously, this was their mistake and I was pretty much forced to fix it on my own time and money. NEVER AGAIN will I order another thing from this company.

It took almost 3 weeks to get the "paperwork" to return the sneakers...They kept asking for the SAME info over and over again, THEN I had to pay the return postage which amounted to 30% of the cost of the sneakers!

I ordered a pair of shoes on November 5 and received the email confirmation right away. Shoes should have been delivered within 3-5 business days. As the days went on, there were no updates on the tracking. Journeys said my order was shipped and FedEx said it was awaiting the package from Journeys. I gave it 10 days before I reached out to customer service. They were helpful in informing me of the steps they were going to take to solve this. I waited 2 business days to hear back about an update and then was told I would have to wait the weekend for an update. Come Monday 11/21, I get an email saying my order is being refunded due to incorrect address. I informed customer service of this and told them my address was correct and I would still like my order. Customer service said they can't do anything about it and that I would have to place my order again. I told them that the size shoe I wanted was no longer available and they said I could call and place my order with them. I'm never placing an online order through Journeys again. It's ridiculous that my order gets canceled/refunded for an incorrect address when it was correct from the beginning.

Journeys will NEVER see another dime of my money! How they treated their young black staff was appalling! The staff bags were checked daily and still the children of color was accused of stealing and was fired during the audit time! WITHOUT PROFF OF ANY THEFT! People of color should not patron these establishments especially if they are practicing biased behavior! WHEN you spend your hard earned covid dollars with these companies you may well be investing in the biased practices also! Journeys will NEVER see my money again!