Journeys

The Newportmall location in jersey city and the customer service center has gave me hell! My husband purchased a pair of ugg's for Valentine's Day for me and they were to small. I decided to return them back to the store for a different size. The associate in the store told me that they did not have my size in store but they do have it available online. He told me that they can be purchased online and sent to my home in 2-3 business days. I decided to go ahead and let him order them for me. A week has passed and I have not received any tracking information so I took it upon myself to call the store. The person on the phone told me that I need to call customer service because the order was cancelled, immediately I asked where is my money? I called customer service and both associate and manger told me that I have to wait up to 12 days to receive a check! I'm and extremely pissed and disgusted with this services it did not take 12 days for your guys to take my moeny so why do I have to wait to receive it back. I will never shop with this store or sister stores again!

I was pleased with ordering from Journeys. I've been to the store and only purchased socks from them. I never order shoes online since I wear a half size and can never seem to find shoes that fit just right. Well, the website is pretty easy to maneuver and I ended up getting 4 pairs of converse, sperry's & polo for less than $200. To me that was a steal! And two pairs came straight from the store. I was always updated with confirmation and when my items were shipped.

Only issue I had was I got two pairs in the mail first and it had someone else's invoice inside of it. I waited until the second couple pairs came in but they just had mine on the outside. Even said it was handpicked by an employee. & one coupon for each pair of shoes! After the order I have received tons of emails from Journeys since then. I had to throw it in my spam folder. It took the average amount of days 5-7. And the shoes fit myself & my husband perfectly. I'd order from them again.

TERRIBLE CUSTOMER SERVICE THE IDIOTS ON THE PHONE WERE STUPID AND MOST OF THE TIME THEY ARE CLOSE TO IMPOSSIBLE TO GET A HOLD OF. THEY DON'T CALL BACK OR EMAIL BACK AND WHEN WE CALLED ON THE PHONE. THE FIRST PERSON ORDERED US THE WRONG COLOR AND THE SECOND PERSON SAID SOMETHING WAS IN STOCK WHEN IN REALITY IT REALLY WASN'T. SO THEN THEY DECIDE TO NOT SEND US ANYTHING AND REFUND OUR MONEY BUT DIDN'T TELL US THEY REFUNDED OUR MONEY. DO NOT ORDER FROM HERE GET YOUR STUFF SOMEWHERE ELSE