Journeys

I was out of town and had to meet with several people and my shoes were needing to be replaced. I went to a Journeys in lakeland Fl. I bought a pair of shoes and tried them on and the fit was proper but after a couple days my knee was bothering me and i felt like my ankle was turning. I took of the shoe and it became obvious that the left sole was sewn on off center and since it was narrow my foot would roll off causing strain on my knee.
I tried to take them back a few days later since i had been travelling around the area and had tossed my old pair.
My mistake as they would not exchange or take anything back because they had been worn and i did not have the box. Living out of a suitcase for a month i did not save the box. What are they going to resell them thats probably how i got them. I told them they needed to dispose of the defective shoe that it was obvious it was made wrong and not mistreated. I was given their customer service #. I called that and spoke to the Journeys representative explained situation and the potential issue the shoe could cause. The man repeated the no box no help line again. I am sure if i had the box it would have been the day of the week or the humidity index. What a waste of 49.00 i could have just bought payless shoes with the expectation to throw them away. I will never shop those scammers ever. If i had contributed that would be maybe a reason but the shoe was bad and dangerous and should not have been put back in the box where they could easily end up back on the shelf. Shame on Journeys! That is their business selling shoes to feet.

I purchased shoes and they did not send me an email confirmation nor an order number regarding my purchase,. However they charged my card right away!

My thing is why charge my card so fast but can not send me a receipt right away or confirmation they didn't receive my order? This is my first time ordering online with them and I will tell you I wont do it again. Its ridiculous, so fast to take my money... I don't even want to give them a star but I have to in order to proceed... ZERO STARS

I ordered the Reebok classics. The next day the put an "authorization" hold on it. The next day I contacted customer service to inquire about the shipping. They tell me they are looking for a store to ship it from! An hour later I get an e- mail stating tbey cancelled my order! No explanation given. When I contacted " customer service" I was told about about another pair in another color BUT I would have to re- order that pair and WAIT 3- 5 days for my original refund! I should've read these reviews prior! But hey rejection is for your protection. I have already notified co- workers, family and friends! I will NEVER shop here again!

Ordered online and when I received my purchase the shoe box was basically crushed but the shipping box was fine. I didn't think much of it I don't care about the shoe box, until I opened it. In the box was a muddy, clearly used and worn for quite a while pair of shoes. One was even missing a shoe lace! I contacted customer service immediately thinking they would help, useless. They made me take a million pictures and then said do you want a refund or replacement, its 8 dollars to return. I was furious and told them they sent me used disgusting shoes, the women said they never send used shoes, even after all the pictures. She offered me a promo code as a way to make up for it, the one anyway can get as soon as they visit the website! I tried another chat, just as awful but I was told this time as a huge thing, and they never do this, they waved the 8 dollar fee for the return due to the inconvenience. What a joke, never again.

Not only was the customer service at the store bad but when I called the customer service line it was bad too! When I returned an item they gave me the incorrect amount back, called customer service and they said the store has to handle it. The manager at the store only wanted to argue even though I had the online receipt showing the amount I paid and they still said it was incorrect! This place is not worth the hassle! Plus they are screwing me over and not giving me my money back!

Went there to replace two pairs of shoes, well tried vans was told they adjust to my feet, these shoes hurt my feet had to go back to my other shoes could not walk bought them back for refund was told could not refund all kind of excuses why then took them to other store was told my foot print in them, I ended up giving shoes away in front of store put an post on facebook to boycott Journeys now I am an Vet, so came out of military with bad feet with having to wear boots all the time, lost slightly over hundred dollars, will never go to journeys again telling everyone I know not to go there I have started an boycott on Journey for life, and everyone should boycott that, next month going to shoe depot for dc shoes and the spray for hats and shoes

Like many of you reading these reviews I found out after I placed an order what a horrible service journeys.com provides. Not all of the products listed as shipping from the manufacturer are actually listed on the site. Chat support says order cannot be canceled. The hold on the purchase amount if you use a debit card goes away due them never completing the transaction. Of all the times I have made online purchases I have never encountered such a bad shopping experience. The only reason I purchased sneakers from the website is that they had a colorway I have never seen anywhere else. If you have the option to purchase the same item somewhere else even if it costs more, do it and save yourself the frustration from dealing with this company. If enough of us report Journeys to the credit card companies as suspected fraud/deceptive business practices than they will be forced to change or lose the ability to use the credit card billing service. If we just rant online they will do nothing. If we effect their ability to make money they will have no choice but to change their business practices. Worst company ever.

I placed a order online for 3 items and only received 2. This is my first time using journey online for purchasing anything. I used 2-3 day shipping and it didn't even leave the store. The shipping order got messed up I guess and I never got the delivery. They suggested rerouting my package which ultimately will be another 2-3 days after the already 2-3 days originally it was scheduled for! The fact I ordered this item due to me going on vacaction makes it even worse. They didn't even give a courtesy call, text, or email to let me know about this inconvenience... The customer service call taker was the best thing about this whole process very pleasant... But I will never order from journey ever again. They had one chance and they blew it... It sucks all they could give for a screw up is sorrys and apologies and shipping at a later date... I will never order online from journey ever again...

First time and most definitely last time ever shopping with them. Horrible customer service, horrible attitudes, all they can do is literally say "I've gone through it to, I know how you feel." I took just over a week for them to finally mail out my refund. Now they are saying 1-2 weeks for it to get to me. When I ordered the shoes they were in stock at 9 stores near me. Next day my order was cancelled because it wasn't in stock. It took my 5 different employees including 1 supervisor and still nothing. Here it is almost 2 weeks and still nothing. They aren't being helpful what so ever. On the only good side, no wait time on the phone.

Company is full of rasist people who are friends with people In higher positions they will make you think your Goals and SOPs are important but it's only to make the Store Manager look good they try to make you think your making money but it's really a ripe off they not working full schedules but still manage to get full pay but can't explain why your not getting all your money I WILL NEVER WORK FOR THIS COMPANY AS A CO MANAGER IN PEARL MISSISSIPPI AGAIN! THAT'S ONE WAY TO LOSE GOOD EMPLOYEE'S AND LOSE ALOT OF MONEY TRUST THAT IS COMING!

Would give a zero if possible. Recieved shoes that had clearly been worn including the bonus of a dirty rag and foot fungus cream, in box when recieved packaged. Absolutly disgusting! Multiple calls to customer service they hung up on me twice. They were rude and too amused follow through with emailing a shipping label, so the shoes could be returned. I will never buy shoes from journeys again. Clearly should have ordered from ANYWHERE else.

I cannot stress enough about how you should AVOID buying from their website online. They cancel your order without any kind of notification. They don't refund you back on your card (they send you a refund cheque instead) even if you paid in the store for an online order for a different size. The customer service on the phone is $#*!. They're rude, unprofessional and don't know what they're doing. My cheque was voided twice, once because they spelled my name wrong and once because they spelled my address wrong (even after repeating both like 5 times on the phone). It will take over a month for you to get your money back and they do nothing to make up for all their silly mistakes. However, the guy at the store was sweet but the customer service on the phone, just NO. I would never buy from this company ever again because they made my whole process so frustrating!

Ordered a wheat 6 inch timberland boot that was 159.99 as a Christmas gift and received a gray boot that is a completely different style that's 89.99 online. The worse time to mess up an order and then the only thing you can tell me to do is an exchange. When I have no time to do that and someone will be left without a Christmas gift. All because you can't match an order. Not even the same color or style. Unbelievable. Will never order from here again.

I ordered my daughter a pair of Timberlands boots for Christmas and was told the shoes would be delivered to my house within a couple days. After a week of trying to figure out where my daughters boots were I was told my order was canceled!
A check would be mailed out to me and I should receive it in about 10 days which will take us past Christmas! The lady in customer service told me I could reorder another pair but I would have to purchase them again! Meanwhile I'm still waiting on my check! I will never shop at this store again

They lie to you. Customer service and all. I ordered Goals (white) they came back stained like someone spilt coke on them. Had to return. Then gave them another shot silly me, ordered some New balance and the size was wrong. I asked them to correct it through customer service. The dizzy bimbo I spome with said ok O changed it for you. Was wrong, I was advised to take the shoes to the store but no guarantee that they would take it. I had to FedEx them back, but I had to pay shipping. Worst company ever, from customer service from over the phone to chat. Dogs could do a better job of running this place. Just go out of business already..

I ordered 2 pairs of shoes and used a coupon code for $5 off $25. They canceled one of my pairs of shoes without explanation. When I chatted with them about it, they said they were out of stock and I would be refunded. They did not give me the coupon off even though my bill was still over $25. I had to argue with a very rude customer service person who doesnt understand basic math. Then, they rudely offered to refund $2.50, but we "disconnected" and I received no refund. I then emailed and asked the whole order be canceled as I had to deal with their rude agents. They said they canceled, but didn't. The shoes showed up and I paid full price. I emailed again and was told there was nothing I could do because they already shipped. So they took no responsibility for their repeated mistakes. Worst customer service I have ever seen.