Journeys

So I chatted with Anthony at customer service today and he informed me after I had already waited 8 days for an answer that it could take another 4 to 6 weeks to get a refund. My wife got me these boots for Christmas, I just returned to work after having a brain tumor in February. I was so grateful to get these boots even though we couldn't afford them. So now after eight days without an answer I have to wait 4 to 6 weeks for the process to be completed or not. I won't even need boots by the time this is over. I would not recommend Journeys to anyone, they were great until I needed something. HELP. Why is that so hard to ask for?

I ordered a pair of shoes today that were in stock all day. Order was canceled for no reason and there is no way to call and inquire why because they sent the email after hours. They sent a coupon for $5 off a future purchase. Really $5. Do not buy from Journeys, they will cancel your order for no reason at all even if the product is in stock. And if it was a mistake and not in stock they could've given more than $5 off for their fault. I have had several friends warn me about them but I saw some shoes I really liked and hoped they would do better.

The shoes are always out of stock and the website has no update on it. So when you spend a lot of time choosing, then it shows there's a problem with the order and never told you what's the f***ing problem and then needs you to call. Then you called and the agent placed the order. Then no update for a long time. And one day, it's just cancelled and no notice for you until you checked. I don't know why such a website even exist in this world with so many good shopping website.

I placed an order with Journeys on November 25,2019! So I've called repeatedly to check on my order and ALWAYS GOT IT'S BEING PROCESSED! After NEVER receiving a shipping confirmation I called again 12/3/19 and was told that PayPal declined my order, called PayPal and they said that the payment would be released when they do the shipping! CALLED Journeys back and they gave me ANOTHER excuse so I went ahead and paid directly to them with the SAME card that's on my PayPal account! STILL no shipping confirmation! Called again on 12/13/19 they told me it was ready for shipping and I would get a confirmation within a day! Still no confirmation! Just called 12/15/19 and they say the order is cancelled due to not in stock! THIS IS FREAKING RIDICULOUS! I WILL NEVER GO INTO ANOTHER ONE OF THEIR STORES AND DEFINITELY NOT THEIR WEBSITE AND PURCHASE ANYTHING AND WILL TELL OTHERS WHAT HAPPENED SO THEY WON'T MAKE THE SAME MISTAKE I DID!

I ordered a pair of shoes, it was the wrong shoe- they said it mightve just been a warehouse error so I replaced the order. It was the wrong shoe AGAIN so I sent back both of them through UPS just to find out it has been delivered for TWO WEEKS AND they havent issued me a refund nor any confirmation that it has arrived. I called in and they refused to process a refund but only said that they would escalate this and they'd get back to me in a 'few days'. This is the worst store experience I ever had. Please don't ever order from them.

For starters, I have no issues with Journey's as a brand. I have been a shopper there before, and will be at another store in the future. This one specific incident was in a mall in Ohio, and involved two specific employees. I was talking with one of the sales people and they were being really nice to me, not pressuring me to buy shoes, just having a nice chat about shoes and stuff in general, and when I get checked out, I hear an employee talking to who I can only assume to be his superior, and he asked the woman why she stole his sale, and the gist of her response was "I had to, because you weren't doing your job." Not only did this seem to be very unprofessional, as she all but she also made it seem like they only see customers as walking money dispensers, and if she is part of the staff for much longer, I would be both surprised and appalled.
Clearly I don't want to be seen as a dollar amount and instead as a human being. I will not be shopping at this store again, and would HIGHLY recommend avoiding the Dayton Mall Journey's store at any costs.
TL; DR, rude employee tells coworker that they aren't doing their job and that customers are nothing more than people with cash and credit cards. Not going back to that store

First of all when I walked in nobody spoke... had to ask a customer who worked in there, after standing with a shoe in my hand for awhile. Only to look over by the counter and a young lady standing by the register with a look of disgust on her face. Like she didn't want to be a work, she was standing maybe 5 feet away from me still did ask if I needed help. A young lady name Nova came and helped me as she went to the back. Alexandria that was helping a customer finished with him came and asked did I need help... I would like to thank these two ladies that work at store#251 03. Peninsula Towne Center Ms. Nova and Ms. Alexandria wonderful customer service. I appreciate you guys...

This company is by far the worst experience I have ever had in retail! I bought a pair of toddler Nike's online and they were too small. I called the customer service and was told it would be easier if I just go in store. I still do not understand how this company stays in business since absolutely nothing is convenient for the customer! They were unwilling to send the exchange right way and send a shipping label via email- (you know like Amazon, Zappos, DSW and Walmart) I go into the store (8/19/19) and what do you know they cannot find the shoe online. They found the shoe at the Seattle store and it was promised to be to the store where I was locate in three days. I called to follow up 8/23/19 and they still had not received the shoes. I even go on vacation and call AGAIN when I return on 8/27/19 and was then told the Seattle store "forgot" to send the shoe. Forgot!?!?!? Is this not a part of your joblike daily? Now they cannot find the shoe anywhere! I requested the district manager call me and was told he would right away. It has not been day two. There is absolutely no accountability at the store level all the way to the district manager. Customer service from corporate only apologized for the staff. Competition is tough out there and I definitely do not see this company in business much longer. I will ensure my friends, family and anyone else that will listen to stay clear of such horrible business practices.

I've never visit their site, never been to their store, I'm not even an american, somehow i received this email from them stating "Review your recent order" I've never purchased anything like this, and it makes me worry sick if my card has been used by someone or else personal information has been stolen, what a low move, it's evil company like this that's doing damage to trust between people, please watch out and do not buy anything from them.

My husband and I where extremely excited to hear about the new Harry Potter Vans that where coming out! We each perches two pairs of shoes each the day it was released. We both went into the journey store. My husband bought the deathly hallows(instore) and the dark Arts(online, through the store). I, on the other hand, bought the ravenclaw (instore) and (what I thought was mine) the Daily prophets(online through the store)... well I was eager awaiting the arrival of my shoes (after my husbands arrived one day later) when I decided (6 days latter) to go to the store and inquire about my online order... well they gave me a customer service number to call who informed me that my order has been canceled... journey didn't email/call before I made the attempt to contact them... journey did not inform me that I may or may not receive the shoes. Journey informed me that there is nothing they can do... even though they messed up... they literally gave the vibe of I don't really care... the Harry Potter Vans are soo amazing, but I would strongly advise to buy them or any shoes through some place else. They are not reliable at all...