Journeys

Went to the mall in May. Son wanted a pair of shoes but they did not have his size in stock. Was told by the worker that they could be ordered and shipped free to me and I should get them in about a week. Got an email that they were shipped. Even given a tracking number. Waited a week and it still said that the label had been created but that shipper was still waiting for the package... THEY HAD NEVER SHIPPED THEM!
A month and 2 phone calls later I asked to just be refunded. The lady told me that they would send me a check overnight.
3 weeks and 3 phone calls later... still no check. Now its "oh, it will be overnighted once its cut"...
It doesn't take 3 weeks to cut a check!
Now I'm told to wait another week.
Is journeys going bankrupt? Is that why if you order a pair of shoes that they cant fulfill that you have to wait over 2 months to get your hard earned money back?
Sicko THIEVES! Whatever you do, buy your shoes elsewhere if you ever have to order them.

I placed an order in a store on May 30. When the shoes arrives they was the wrong shoe not even the same brand. I sent the shoes back and ended up having to call and the return was there and they still didn't send out the right shoe. 10 days after they got the shoe back I had to call to get them to send out the right shoe. A week went by no shipping confirmation so I called back and was told that they was expediting my order and it would be next day. Another week went by and still no shoes so I call back for them to tell me that my order was canceled that the shoe was not in stock and a cashiers check had been sent out it will take 10-14 business days. One more call to see where my refund is because I haven't received it yet and was told today that the cashiers check was just sent out on 7-15 and in 10-14 days I should receive it. I WILL NEVER SHOP JOURNEYS AGAIN THE WORST EXPERIENCE I'VE HAD TRYING TO GET A PAIR OF SHOES JOURNEYS SUCK

I went to Annapolis mall journeys kids yesterday. For one I went in and asked a question and the woman said "what are you talking about" so rudely it was insane. Secondly I got across my question and finally purchased my shoes that I didn't need to try on because I knew my size. I check the shoes in my car after I left and one was clearly dirty and brown and used and one was brand new. I watched her check the shoes before I purchased them I just didn't think to look until I noticed the whole experience was off. I go back in I had my receipt emailed. Never received it even tho she read it to me as she was typing. They then go you paid credit it won't go back on right away. I pay debt with every single thing in my life so I'm unsure how that's true. On top of that. I paid an extra $20 for the same pair of shoes I've boughten multiple times. The price increase wasn't really the problem. It was the fact that she was SO rude, and checked the shoes before ringing them out for me when they were clearly dirty. Even when I went back in she said "so what's wrong with it". I've worked in retail for 9 years and would never just make this up. I even have a picture. One shoe was literally dirty, brown, and worn of some sort and the other was crispy white. She could have said I'm so sorry I'll switch them out instead she tried to make me feel like I was stupid and one wasn't. I have always come to only this store for my vans but absolutely never again. I buy a new pair every few months because I like them to look new but honestly I would rather wait for the delivery and pay for shipping then go back.

I purchased the shoes on June 4. I waited over a week for shipping confirmation. On June 12 I received a cancellation notice with a $5 credit that could only be applied as credit towards another order.(Seriously?) I spoke with Josh in customer service who informed me that my refund would be credited in 3-5 business days. Another week went by still no refund? Contacted Customer service and informed them I will be contacting the AG if I don't get my refund. Emailed me that it's my banks fault? Will never order from them again!
Shady. I will unsubscribe from their list as not receive the million emails they send every month.

Since the pandemic I've been doing a lot of online shopping and this is by far the worse experience ever. I initially purchased and paid extra for a 2 day shopping, when I received my shoes they were a size too big I had to fully pay for return and awaiting for exchange. It turns out it will take 4 weeks at least for them to process and when I decided I didn't want to wait I requested a full refund but for that they will deduct about 8 dollars and I still have to wait for the actual purchasing time. They are a waste of time and not helpful.

So I ordered 6 pairs of shoes for $270.00 on there website last week and next thing i know they are charging me an additional $238.00 after the screen froze on there website and now I wake up today and saw a overdraft fee on my account for $116.00 that I never charged. So I got ahold of a representative through an email and they said unfortunately since the order went through then I cant refund you even though I didnt authorize the $238.00 on my card. I even got a email stareing I ordered $238.00 worth of shoes when I never did with tracking orders and all. I called the headquarters of journeys and they told me they couldn't help me so they transferred me to there customer service line. I told the next representative the same story so she transferred me to another representative. So I told her what happened and asked if I could be refunded the $238.00 + the $116.00 they overcharged on my card and she told me the same thing as the person I emailed that "sent it was shipped out I would have to wait until it gets here so i can return it back by mail or take it in the store for a refund if what shoes i have" even though I didnt get any other shoes then the ones I paid for $270.00. So even though they overcharged me for another order I never made I still cant get the refund. I already disputed this with my bank so they can't overcharge me any more. If there was a option where I could give this company 0 stars, I would. SO buyer beware, don't ever order shoes from this company they will keep taking money out of your account for other transactions that you never made.

First of all, their website is dysfunctional because I trie do lacing several orders over a week's period using several credit cards(thinking the card was an issue) and they wouldn't accept my oder. I called in(an hours wait) to place my orders, it got cancelled. I called again(another 1.5hrs) to placed the same order for a second time, 2 days later it was cancelled AGAIN! WASN'T SENT AN EMAIL, NOTHING AT ALL. I called customer service a THIRD time (another 2 hrs), by now the items I REAALLLYYY wanted WENT OUT OF STOCK. To compensate for AALLLL OF THIS, the supervisor offered me $5off on my next purchase. I COULD NOT believe how unprofessional and messed up their service was. I will NEVER EVER order anything with them again. And, their staff need proper training because they're all completely lost.

Placed an online order for White Filas... They're return policy states that there are no refunds on "worn" merchandise yet the shoes I ordered were CLEARLY work and returned and then shipped out to me. When I called customer service I was offered a code for 5$ off of my next purchase of 25$ or more... The same stupid code that I already received on my receipt with my order.

I ordered vans from journeys that were a journeys exclusive meaning no other site has them. We hadn't heard anything so we contacted customer service and they said that the shoe we ordered wasn't in stock nor was it coming back in stock, so they took our money, didn't say anything, and it's been over a week since the initial order was placed. It's unbelievable that they can't say when something isn't in stock right away and their customer service is incompetent.

I bought a pair of shoes and they were too large so I went on their website to process and exchange (they said they had free exchanges) and they redirected me to print a prepaid label and ship it back while charging $7.95 for the label. I communicated with a live agent via their live chat button on the website and she said to call when the item was being shipped back to get a label waiver and the exchange processed. I SAT ON HOLD FOR 1 HOUR AND 45 MINUTES for a 2 min phone call. Granted the employee that helped me was very knowledgeable and solved the problem but I was on hold for an outrageous amount of time.

Worse customer service! DO NOT SHOP HERE! They are sketchy not allowing you to cancel your order, only allowing returns. How can you not cancel an order due in these hard times. The order was placed accidentally last night I didn't realize I had actually submitted the whole process, only partly was I intended to do so as I needed to check my finances before submitting order completely. I received an email saying confirmation of order and will receive another email once shipped. Have not received that email but somehow I cannot cancel it, they just opened I called on the dot, this company is sketchy and I will never shop here again, and I will make sure to share my experience.

I went inside the store and did an online order. After a week I called customer service to track my package because I never got a tracking number. They told me the warehouse was out of stock and they were going to call around and see if they can find what I ordered in a store nearby me. So 5 days has now passed and I call again they tell me that my order was cancelled 2 days ago. So now I'm trying to figure out why they didnt call me to notify that it has been cancelled and tell me that they sent me a check in the mail that will come 5-7 days! If I paid off a card why not refund me back on my card? So I'm basically waiting 2-3 weeks for my money back for some I couldn't receive. Never AGAIN!

Shopping is horrible I ordered Sunday 3/1 it's now Friday 3/6 shipping that I chose was supposed to take 3-5 meanwhile I've contacted and it hasn't even shipped out. Another issue I ordered fluff yeah ugh slides which are $99.99 I had a coupon on deck $10.00 added the coupon to the order etc. and they charged 99.99 which I have contacted them and they still have yet to issue it back to my card but I've contacted today and it should be here "within 3-5 days" and my order I don't even know at this point very disappointed and Ive shopped here multiple times.