Journeys

I'm so angry with journeys customer service, or lack there of. I ordered a Christmas present literally the 10th and went to check my email today still no confirmation on them being sent so I check the website and apparently they won't be available until 12/26 they said I should have received an email about the date change which I didn't and when she asked me if I wanted to swap out the shoes for different ones she mentioned that they probably wouldn't be here by Christmas and told
Me they can't change the shipping option to get them here by Christmas even thought it was an error on their companies end. 0/10 don't recommended ordering from journeys online now I have to wait until a week after christmas or cancel my order and figure out a different gift a week and a half before christmas.

This is my first time ordering from Journeys online and I am very dissatisfied. I was so excited opening my box to my new Fila Disrupters only to find out one shoe was new and the other one worn. It seems that they sent me a show that they had in display... the one that everyone tries on. Disgusting! By the way my shipment was also late. I called customer service twice and they were so nonchalant about my issue. Please do not shop here at least online, you never know what you might get. Very disappointed first time customer.

Hi I recently bought a pair of timberland wheat boots I came to the store around 6:30 pm so the Strongsville mall was getting ready to close I had to exchange my shoes for a bigger size they asked if I would like to try them on me being in a rush & also coming back for a size change I just slipped the boot on & off didn't really pay attention to the shoe detail but when I got home I then realized I was sold some shoes that had huge creases In them. I've never worn the shoes I literally bought them like this Now I don't drive so I've had them for maybe 3-4 days now I really just want my money back at this point

Do not order from these guys folks!
They don't specify in the order procedure but once you pay they send you a confirmation email saying that it will take up to 25 working days to get your product, then they will over charge you. In my experience they charged an extra $10 in two pieces one of $7 and change and another one for over $2 then they say it's international charge that they have nothing to do with.
When I Finally receive the shoes From them they were the wrong ones and they kept bargaining with me about a refund and when I finally agreed after being tired of the endless email they said that it takes 28 business days to get the refund!
You better order from another reliable website but don't order from these guys!
I attached a photos of the charges the $79 was suppose to be originally $72 plus another charge of over $2.

Journey's should consider changing how they authorize payment, I shouldn't have several of the same pending charges from a single purchase - that makes no sense and can hurt a poor person's bank account. I've seen plenty of reviews about this on the internet concerning Journey's and duplicate charges, I just wish I had read them before purchasing from Journeys. They double charged my account! It put my account in the negative and I was charged an overdraft fee by my bank. "I do apologize but our team will review the double charge and take care of that for you! We are unable to pay for overdraft fees." This was Journey's Customer Service response. Now not only was my account charged but I'll be forced to pay an overdraft fee. DO NOT ORDER FROM JOURNEYS! My bank requested a letter from them explaining their error and their response was that there was no error as the other charges were simply authorization charges and will drop off. Terrible business practices. Save yourself and just shop somewhere else.

Ordered a couple packs of socks and a pair of Vans on August 8th 2020. I received my order which I thought was complete on the 14th without the shoes. Then they respond to my inquiries on August 21st to tell me that the shoes previously ordered were soldout and then they give me a coupon for five dollars off. Are you $#*!ing kidding me? Like I would spend another dollar on your website after not receiving my full order. Get real, get your shut together and sell people what they order. That's how this customer/salesman interaction works.

Worst. Company. Ever. Their customer service is a disgrace. I literally ordered something from the new Simpsons x Vans collab and being a huge fan of both of those, I was so stoked to get my product. I was even among the first wave of people to purchase from them, like I stayed up late that night and copped them shortly after midnight and guess what, people were still able to cop the morning after. So, after a week of not getting any updates on my order shipping, I get the best (sarcasm) e-mail of my life: they're all like "Sorry, but we had to cancel your order because it is no longer in stock". This literally makes zero sense and while explaining to them how it's absolute BS, they're just like "we're sorry to hear this and I completely understand your frustration, but they're no longer in stock and we had to cancel several other orders too". So yeah, I guess I'm not the only one to witness this company's $#*!tiness. In the original cancel e-mail, they sent me 5 bucks... amazing. Bruh, how about a new pair of shoes. It's not like I'm expecting a successful order with this coupon.

If you're gonna buy from Journey's, definitely go in the store instead. But don't EVER buy from their website, they truly suck.

I placed an order on the website, on 7/22/20. My package was supposed to go to a FedEx pickup location. I received an email at a later date saying my package was being returned to the sender, due to the FedEx pickup location being closed (which wasn't shown on the website when this location was picked).
After receiving this message, I first contacted FedEx to see if I could pick the package up, which they said I would have to contact the sender. I then went into a journeys location (Springfield Mall, where it said the package was being sent to), to ask if the package was there, at which time the mgr on duty stated it was not there yet, but that it would be refunded back once it came to the store. The mgr stated that I could at that time repurchase, which I didn't want to do because the purchase was cheaper online.
She then advised me to contact customer service.
I contacted customer service on 3 different occasions (online chat), with each representative telling me the same thing, that they put in a new request to have the package redelivered to me, at my hone address. They all verified my address and said I would receive an email with a new delivery confirmation number me, once processed.
Today, I called the customer service number, and spoke to a representative. While the representative was polite, I hadn't received an answer different than the previous 3 representatives. I was offered nothing but an apology for a 3 week wait, for a purchase I was already charged for.
Also, during this whole process of me reaching out to this company, no one has even attempted to contact me, by phone, email, nothing!
At this point, I just want my money back.
I never received this poor, inattentive, treatment from a company that I give my hard earned money to! I will never shop at this company again! I will shop with competitors instead, who shows me that they appreciate my business, and works expeditiously to rectify their terrible customer service.
To top it off, I stated that I would complain with the corporate office, and I was told that this was it! Go figure!