Journeys

The stores, website and customer service are a joke, whatever it is you want buy it somewhere else. Store associate ordered the wrong size shoe, I ordered it myself on the website, after checkout I get an error message to call customer service to order my items. It's been over a week, 4 phone calls and an email later and I still do not have a receipt, confirmation or tracking number for my package. Last purchase ever with this company. I'll find it on amazon!

Is was horrible I order a size 2y & because Employer Olivia from store #7152 Palm Beach Gardens. Did not have the right size & it was to much to call she decided to put a smaller size in the box instead & send them. Then when i call customer service they try to tell me I have 2 options go to Miami & the the right size myself or my baby have to wait a 4weeks a month to get the right size. There system is alwats down they cant send you & return label or get in contact with the label team only though email & you still have to wait 24 till 48 hours for the lable team to see there request & send you the label & that still don't guarantee you'll get your shoes on time. I will not every shop here again online or in stores. Thank you!

Order#******* 81.15 and 61.11 currently debited from my account. Order ******* is ny new order for same merchandise and is correct.

Disappointed with the service received in my four phone calls to customer service on 8/24/18. Two of those calls occurred at 5:30pm CST and I was hung up on TWICE when I asked for a supervisor. Was given inaccurate information regarding duplicate charges to my debit card, and informed that there was NOTHING that could be done to resolve the issue. I explained to rep that PayPal NEVER charged my card, only Journeys did, as it's listed on my debit card statement. Rep argired with me that I was wrong repeatedly. Her name was karita. Journeys was supposed to cancel my order per the email I received 8/21 by 6pm CST since PayPal waited to long to take the payment and by then, there wasn't enough in the account to cover the Journeys purchase. This was not done and I was duplicate charged. Customer service did nothing to compensate or the situation for one of their best customers. Spoke to supervisor Kayla she refused to give last name or employee ID# and did not offer any coupons or some type of solution to resolve the inconvenience and just said I have to wait for my money to go back into the account. No accountability for the error Journey's caused by NOT CANCELLING THE ORDER LIKE YOU SAID YOU WOULD! I'm constantly buying shoes from you for my family of 5 but after this experience I'll have to choose another retailer as I am extremely frustrated with the lack of concern I received today! Negative reviews of Journey's on various websites are soon to follow this terrible experience I had to deal with today!

I ordered two pairs of shoes for my daughter for back to school. First they didn't come until school started and then I only received one pair of shoes but the worst part is they put the same tracking number on both pair of shoes. So basically it shows I received two pairs even though I only received one package and I'm pissed. I called customer service and they have to do a lost package claim which takes 8-10 business days before I will get any news. I want a refund and I'm never ordering from them again. I'm done with the store totally. I d attached a photo of the box that was delivered today 8/16/18@5:42 and I called customer service at 5:53 to ask. Out my other pair. I believe a store employee stole them. FedEx never received the package. I believe this is nothing new and I'm not the only one this has happened to.

This might be a no-brainer to some. But I guess it wasn't to me. Ideally I wanted to fill out my shipping/billing stuff online myself, but when my first order cancelled & second one wouldn't go through I called. First off my first package was delivered to my billing address- which was inconvient for my situation. Then my second package arrived at my neighbors house (obviously FedEx's fault bug still). Secondly the shoes I ordered (two pairs of converse) came in completely wrong sizes. I am a womens 11 & one pair came in a kids 11 & the other a men's 11. But when I went into my closest Journey's location to exchange they were very nice about it. Overall I don't want to be ajerk complaining- I merely just want to say if I were you I would go un store or just order online & not over the phone. Also be prepared for possible shipping to billing address yours is different like mine! So just be aware of how you order your purchases & the shipping company the use & you should be able to give a better review than me haha!

I bought my granddaughter a pair of shoes when I got them home she tried them on and they were to little took them back to the store to exchange for a different size with my receipt three days latter and was refused a exchange because the clerk said there was a small dirt spot on them I couldn't see anything but if there was a spot on them it was there when I bought them was in a hurry but will be going back and someone better make it right

Nothing but a nightmare of an experience! A never ending chain of human error. On Dec. 22 I was trying to buy my granddaughter a pair if Adidas in the Monmouth Mall, N. J. store. They didn't have her size. Employee told me to purchase the smaller size and her size would be available for exchange on Dec. 27th. Today is Jan. 27th and the nightmare continues. After several trips to the store for the correct size, when told on the phone that they were in stocks, they did not have them. Finally one week ago I demanded that they ship to my house from their warehouse. Order was placed... Yes warehouses had them... I would have them in 2 to 4 days. No email updates. Yesterday customer service told me the warehouse did not have them and they were coming from another store. Well today they arrived... One sneaker was missing the sole insert. Purchased by debit, not credit. Sorry but they can't give me a cash refund. Filed complaint with consumer affairs and will spread the word of my experience. Store employees were not interested in my purchase issues and customer service supervisor said sorry they can not help me. What a joke!

Hi, I was searching for some puma sneakers I've been wanting forever and they had them on sale for the best price online. I should have known that was a red flag! They said that they would be shipped within 5-7 days with free shipping. Exciting right, NO! After 2 weeks I contacted them because I knew it was around the holidays. Don't call them because they won't pick up. Called twice and waited for an hour. No answer. Did the call back when your time's up on the phone line and they never called back. Did that twice. Then, Then, I emailed them twice and no one contacted me back! This is almost 3 weeks since I paid and I knew I was probably being scammed and was going to lose my money. I can on this site and found out others had the same issues but some luck getting contact. So, went back to the site and they offer a live chat and it took 30 mins. On hold and someone actually came up and said they couldn't help me and and that they will get back to me in 4 days? WHAT! I was like this is serious. It has to be a joke. In that time I was trying to figure out what would happen. Then, 7 days later because they don't tell the truth- I get an email that says that my sneakers have shipped! After 3 weeks they have finally shipped. I was disgusted and relieved at the same time. So, I prayed and hoped I would see these sneakers in the next year. Lol After a week I get something left a my door and it was the sneakers. I hoped that they were correct as ordered and they were. So, after 1 month and all that wasted time and stress I still got them but, man I will never ever ever again deal with some site that I've never heard of again. Please stay away. Because, I bet there were people that never recieved packages and they had to fight. I think when I spoke to that live chat lady she knew I would be the type to sue over $40 sneakers so she had to process. Hope this helped someone.
Thank you

Bought my partner a pair of shoes from here and went to exchange them because they were too big. Bought in store, and went to exchange in store, and when i gave them the shoes, they said they couldn't return or exchange them because they had been worn, which is NOT TRUE. I brought them back in the same condition they left the store in. Plus the service in store was terrible. When i tried to explain they hadn't been worn, the cashier rolled her eyes and said there was nothing she could do. Will NEVER waste my money or time here ever again.

I picked up shoes a full size too small and brought them back four days later for a return. The manager then proceeded to tell me I must have worn them. Where did I wear shoes that were too small for me to? The shoes were spotless and unworn, how I received it is how I returned it. It then took him 30 minutes to finally give me an exchange, worst customer service I have experienced, I will never purchase anything from here again.