Journeys

I placed an order on 12/15/17 for a pair of shoes for my son. The order was guaranteed to arrive before Christmas. I contacted the company customer service line 5 TIMES! I was told on 12/21 by a supervisor they would be next day aired and I would receive them in 1-2 Bus days. I called the customer service line 4 more times between 12/21 and 12/24... I waited 2-3 hours average for a call back to find out they were never shipped and would not arrive until sometime the week after Christmas! I requested a full refund and ended up driving 2 hours north in the snowstorm (we live in Indiana) to buy the last pair at another store! Furious! I WILL NEVER BUY ANYTHING FRIM JOURNEYS AGAIN! Buyer beware!

I ordered an item from Journey's online for Christmas gift. The order went through just fine. Kept getting emails we have your order will let you know when it ships. A week later few days before Christmas I get an email that my order was canceled. No explanation nothing. Tried calling them 2 days could not reach them, finally someone called me back just to tell me yes order canceled no explanation. She said maybe they did not have item. I should have been told right away that they don't have the item so I could go find it somewhere else but now with Christmas so close I am not able to find the item anywhere. Will never order from them again. Very poor customer service.

They are awful. I ordered a pair of Healys at a retail store. They were out of my son's size and put in the order to be shipped to our home within 4 days. My son waited by the door every day hoping they would arrive. This was to be his one and only early Christmas gift. After a week, I decided to investigate. I found an email in my spam that arrived 5 days after I ordered the shoes. The heading was order cancellation confirmation. NO BODY IN THE EMAI, No explanation at all! I called the retail store that sold them to us. They said that the order was probably not filled because the item is discontinued or they did not have enough stock. The manager said that they only have 10 people running customer service and they could not possibly email everyone individually, so they send a mass generic email... which obviously goes to spam. ARE YOU KIDDING ME? AT CHRISTMAS TIME? There are way too many competitors out there, with good service. I will not waste another second on this company!

#Journeys Review: Last week I bought 3 pairs of boots for my girls. On the day that One of my girls needed to wear the shoes for photo session, she noticed that the boots zipper was damaged. So, I told her to wear a different boots and I will exchange the damaged one at the store. Today, I purposely went to the store at the Parks Mall in Arlington to exchange the shoes. Unfortunately, they didnt have the size available. I asked the sales clerk if they have anything on another brand and I was told that they only have size 5. The sales clerk told me that the shoes tend to get bigger as it gets worn. But, I refused to get a 1 size smaller than my daughters (well who buys something a size smaller when your kid is growing up?). So, the person in charge whose name is Lena came out and told me that they cant give me a refund because the shoes is well damaged(I wasnt looking for an apology but anyone knows basic customer service skills and youre supposed to introduce yourself, listen to the problem, empathize then propose a solution). First of all, I didn't know that the shoe was damaged bec my daughter only tried 1 shoe when we bought it and we were very exhausted shopping that day. I trusted the sales clerk and absolutely didn't check because honestly, she was very friendly. I was pleasant when I first got to the store today and asked for an exchange. I got extremely annoyed with how the supposedly person in charge came out and announced (with a hint of a bad attitude) that I cant be refunded. I ended up buying another brand more expensive which was not a problem bec my daughter would use it but, I wanted to get out of that store so badly because I was done talking to a person who doesnt possess a good customer service skills and at that point I was really frustrated and don't want to continue losing my temper because of another persons incompetence. Lena should have never been in charge. Ive been buying shoes at Journeys (well, mostly in Illinois in the past and they were awesome) but, Im going to stop buying from this company from now on. I was actually thinking of returning the shoes I was forced buy that is 50% more expensive than the one I originally bought but, I dont want to go back and see Lena's face again. I felt being robbed by Journeys today. They sold me a damaged shoes yet they didn't want to refund me when they didnt have the same size of the same shoes when I tried to get it exchanged. I understand their policy however, it wasn't my fault that the shoe was damaged. It came from the store and sold it to a customer who doesnt have an inkling that the shoe was damaged (who would buy a damaged shoes anyway?)They sold it to me without my knowledge and they made me buy a more expensive shoe in exchange. Ill never sell any product that is damaged and punish a customer for it. The shoe was only 29.99 but, its all about principle on this case. I was forced to buy a 79.99 shoes (she gave me a 10% discount) since they cant refund me and they dont have same size of the shoes I originally bought. Journeys may have gotten more of my money but you lost a very good customer today.

I went in today October 10 2017 to buy my brother some timberlands for his birthday. Before I came I seen an online price at South County Center of 129.99 when I showed her my phone and the price after my total came out to be 203.50 I was told that was an online price only. Not thinking I went ahead and bought them until my boyfriend said no, we need to go back I can get these off amazon. So we did. I asked to return them to the same girl. Then her manager came over and asked why I wanted to return them I said because I can get them cheaper. The manager went on to say that they had a pair in stock of 129.99 OBVIOUSLY not knowing I had originally asked for them the the beginning. The other girl who I bought the Timberlands from told me that the price was more because of tax and then said that that was an online price, probably realizing tax would NOT be that high of a difference. To wrap it all up, she tried to get me for more, she lied to me and I feel like that was completely wrong!

SO I ORDERED A PAIR OF TIMBERLANDS $114 AFTER TAXES SOME HOW I ENDED UP WITH 2 PENDING ORDERS ON MY BANK ACCOUNT CONTACTED JOURNEYS RIGHT AWAY AND WAS TOLD THAT THEY COULDNT DO ANYTHING NEITHER COULD I. I HAD TO WAIT UNTIL THE SHOES ARRIVED WHICH TAKES 3-5 BUSINESS DAYS WITH THE MONEY BEING TOOKEN OUT MY ACCOUNT UNAUTHORIZED FOR THE EXACT SAME SHOE COLOR AND SIZE AND NOW I HAVE TO TAKE THEM BACK TO THE STORE WHICH IS WHY I ORDER ONLINE SO I DONT HAVE TO DEAL WITH THE STORES RETURN THE SHOE AND GET A REFUND MIND YOU THAT TAKES ANOTHER 3-5 BUSINESS DAYS NOT ONLY DID THIS MAKE ME LATE ON PAYING SOME IMPORTANTS THINGS I NEEDED TO PAY THEY OFFERED ME ABSOULUTELY NOTHING AT ALL. THEN ON TOP OF THAT AS I AM SPEAKING WITH A SUPERVISOR AS I AM TELLING HER THIS COULD OVERDRAFT MY ACCOUNT SHE PRETENDED AS IF SHE COULD NO LONGER HEAR ME AND HUNG UP. I AM BEYOND UPSET WITH JOURNEYS AND CAN NOT BELEIVE THE CUSTOMER SERVICE!

I ordered a pair of boots for my boyfriend for his birthday IN STORE. Then ordered another the next day online. For the online ones they sent me a cancellation confirmation. I emailed them saying I never cancelled the order and I want/need the boots. They said they don't have them in stock and their inventory was wrong and no store seems to have them. I said How can you cancel an order without even notifying the person who purchased them? All they did was apologize for the inconvenience. I said I looked again today and you still have them available online, if you don't have them take them off your site so some other sucker doesn't want them too. Here we are a week later and they are still showing as available online. Now the IN STORE pair I ordered it has been a week and no boots still so I tracked the order and surprise surprise that order was cancelled too but this one wasn't refunded and again I was not notified of anything! WORST COMPANY AND CUSTOMER SERVICE EVER! I am not looking for handouts but they didn't even offer a coupon or something for the inconvenience it's caused me because here we are a week AFTER my boyfriend's birthday and still no gift for him!

No star. I paid $90 for shoes which is priced &40 online. Never going there again. It's too much to pay from hard earn money. Right? Top of it manager on duty says you have to keep the freaking shoes as I can't return or refund for the shoes which is used. I bought shoes on 13/09 around 9pm so almost closing time and I called for return on morning 14/09 and went to store to get refund on 15/09 around 8pm. As i can't otherwise I also willing to share pics of shoes which i bought from west edmonton mall location. Please dont waste your money buy from somewhere else or online. Thanks for your time.

I went in to buy some shoes that I had saw in the store the week before and the sales lady had told me that they were all sold out but she insisted that they would have other shoes similar to it that I would like. So she goes to the back and brings back 3 pairs of shoes that are all COMPLETELY different and when I said that I didn't like any of them she all but forces me to try on one of them. When I said that I still didn't like it she was like, "well you should have gotten them when they were here you're not going to find them anywhere else and if you do it'll be double the price" turns out I went to another shoe store in the mall that was directly across from journeys and they had the exact shoe I was looking for, for the same price. The employees here are WAY to pushy and they treat you like their entire life depends on whether or not you buy a pair of shoes.

I ordered Toms online. Everything was good, fast shipping, and exactly what I ordered except they must run big because they didn't fit properly. So I decided to walk them into a store and exchange them for a smaller size because we would be doing some back to school shopping at a mall that is about 45 mins from where I live and I saw that this mall had an Journeys and they said I could return to any store as long as I had my receipt. So the return went smoothly(so I thought). When I got home and decided to try them on again I realized that they gave me two different size shoes! Left shoe was a 9 and right was a 8. So back to the store I go once again but this time closer to the one near I live. This time they didn't have the shoes and said that they wouldn't be able to return them anyway because they're not allowed to separate the sizes for shoes, and that I would have to go back to the store that I got them from. After some back and forth with the manager they decided to do a refund and just give me my money back. Now since I had a coupon from another purchase I decided to try my luck and purchase another pair of shoes(Converses) for my daughter. Now I should have learned my lesson from last time and just call me stupid and gullible but I should have checkedthe sizes before I purchased them but I didn't. So fast forward I get home and go to try them on her and long and behold one was a 7 and the other an 8. Can you say furious. Got me not once but twice. This has been a major inconvenience so back to the store I go today and I will be checking and double checking the sizes. The only thing I say is make sure you do the same!

Ordered my daughter 4 pair of shoes online. 1 pair were wrong. Their suggestion was to go to the store and order the right pair. I told them I ordered the right pair in the first place and was SENT the wrong pair. They gave me a $10 gift card for inconvenience so I found another pair of shoes in the catalog for her. The online price was $5 higher than the catalog price so I called them. They said they would give them to me for the catalog price as a "customer courtesy" but my order would probably be canceled because the shoes were "low in stock." Really? Still waiting on a confirmation email that my order went through over 2 hours later... will never buy from them again.

I received a pair of brand new shoes for the UPS guy that I ordered from journeys. They had a three inch hole in the show when I received them. They won't give me a refund because the shoes had "signs of being worn" nor will they replace them. I can send them back for a partial refund but I have to pay to ship them back myself. So I'm out 80 dollars and a pair of shoes. On top of that the customer representative cut me off wbile i was talking and refused to let me speak to anyone else.