Journeys

Sends me the wrong order and will not send me the correct shoes I ordered! Been on the phone with them at least 4 times and will not correct their error. Sent me cheaper shoes that I did not want- wrong size wrong shoes. Don't shop from this business, terrible

I ordered my grandbaby two pairs of Dr. marten boots from journeys I ordered on October 29 I still have not received them FedEx said they delivered them November 2 they did a investigation FedEx still can't find the shoes journeys said they did a investigation which will take 14 days which I called and the lady tells me that Friday and Saturday don't count as one of the 14 days so Sunday Monday Tuesday Wednesday and Thursday count long story short is November 14 I'm still waiting on a refund or re-issue of the shoes and I haven't even got a email with the update on what's going on with the shoes which I went out and bought the shoes from the store because she needed them for a event we was going to but after today I'm taking them back because I just don't like the service I don't like the way they do things and that they is a very bad store when it comes down to doing business they will never get anything else from me and I will not recommend no one to shop with them

I went to buy new shoes it was ok but when I went to take my shoes back to get my money back I couldn't because my Information was not put in correct or at all and the music was loud that day so she couldn't hear me. I really like this store but not when the associate does not have very good customer service, she needs to listen I couldn't get my money back because of that reason I did not have a receipt for the purchase and used my debit card to have it returned I will go again but not to have her help me with anything. I don't have proof of the purchase for this review

At checkout I was given the option to take a survey and get a credit up to $100. I did the survey and then was taken to a page where I could select up to four magazine subscriptions that were over $100 in combined value. This is clearly not what people expect when you tell them that you may get $100 if they take the survey. I assumed that it would be up to that amount in money off of my next purchase, but it wasn't. Even so, I went through the magazines (which all appeared to be from last year, so maybe just those magazines trying to push unsold copies), selected what I thought was best, and was taken to checkout where they wanted me to pay for shipping ($8). Absolutely ridiculous, tricking people into taking your survey with a worthless (-$8 value) incentive. I would have left different responses on the survey had I known what they were about to do.

I ordered 6 pairs of shoes for my girls. I received 1 pair. Customer service put me through the run around for weeks and then said they wouldn't do anything. No refund or reshipment. Never shopping here again.

If I could have given Journeys zero stars I would have. I placed an order last week…(3 items) and they only got 1 item in my order correct.
If I had read the reviews before ordering I would have NEVER ordered from them. What got me so angry was the fact that their return policy and customer service sucks…worse experience ever! I trusted them with my $$ to send me the correct items but they can't correct my order until they receive the incorrect item back(THEIR MISTAKE)…make that make sense! I will NEVER order from Journeys again!

I ordered some shoes for my granddaughter for school. It said $0 shipping when ordered and now they charged me $23 for shipping - saying I wanted expedited which I would never pay for that. Customer service (chat and telephone) agents were very rude the chat agent actually disconnected me. I have shopped this store for my Grandgirls - never again. After writing a review on Facebook it was immediately erased. Not good customer service! I would have given this experience no stars but it wouldn't let me.

Vada at Nebraska Crossing in Greta, NE greeted me with "hey, what's going on". No smile and looked as if she was already annoyed. Explained I wanted to exchange shoes previously purchased for a new size. Once I determined the correct size, she didn't say anything else. I had to ask if she needed to see my receipt, will she provide a new one, etc. She said, yeah. More silence occurred then she asked for a good email. Stated I don't have my email with them. Then she gave me an evil stare and said "well we can't do an exchange without an email" then snickered and shook her head. I asked what was so funny. She said its not her fault she needs it for the computer. It was the worst experience and display of customer service I've ever encountered. I will NEVER go back to that store. I should also mention, when I purchased my grandson's shoes, 4 sales people were in the store and not one said hello or asked if I needed any assistance. All of them were also barely dressed... half tops and butt cheeks hanging out.

I took my grandson into the journeys to get some shoes he picked out a pair and it was 59 dollars so I said he could get them! The lady came back carrying 3 boxes of shoes and was showing them to my grandson he then decided on a different pair that she brought out so I went to pay and these were 110 dollars! That is absolutely ridiculous I know all about the upsale thing but for her to come out and show a 10 year old shoes for 110 dollars when he had already picked out the ones he wanted and they were 59 dollars that is insane! I was definitely put in a bad spot at the register and not wanting to disappoint my grandson I bought the shoes but I'm going to remember this and definitely look elsewhere next time! So you may have gotten over on me this time but never again!

I purchased a shoe for 89.99 plus tax 95.39 and the guy who took my order over the phone purchased another order with my debit card for $105.99. When I contacted Journeys they are saying they don't see a transaction for a purchase of $105.99 I screenshot my account and everything and now they refuse to email me back. They need to do better I've always come to their website as my go-to first but NEVER EVER AGAIN beware of scammers. I'm honest when it comes to stuff like this because people work hard for their money and not to be scammed especially when you have 6 kids that depend on you its so sad I will never again order another shoe from them 3/2022.

Well they're thieves for one. It's now March 31st 2022 and I'm still waiting for the money they owe me from August 2021. I have all the emails of them saying the money is coming oh accounting error but they'll expedite it. Not only did it never come, they stopped answering my emails. I reported them to the better business bureau only to have it forwarded to the states then back to Canada etc. They are dishonest and I would never ever shop there. I've told everyone I know not to shop there. I've attached just one of the emails from them confirming the refund owed to me.

I went on Journeys website and ordered a pair of converse high tops in a color that looked Orange on their website. When I received the sneakers they were more of a rust color not what I was looking for. So their fault, but I have to pay to ship back! I don't think so! Exchanges are free, but take up to a month! I don't think so! I wouldn't give this crappy company a penny. If you can avoid it shop elsewhere!

FYI first sneaker pic is from website Second and Third pic is the color I received

I ordered a pair of Dr. Marten boots (paid for in-store) for Christmas, but received an email about 7 days later letting me know that the order had been cancelled and I would be refunded by check. By mid January I still didn't receive the check. I call their customer service and was told I had to wait longer. By February I still didn't receive the check so I called again. This time they refunded my credit card but then charged it again (dated on my statement same day). I hadn't noticed because the charge because for some reason it appeared on my next statement. I have reached out to Journey's and still haven't received the refund. Today's date is March 18th. Dear Journey's - I sure would like my $231.00 back...

I am shock when I got my Birkenstock sandals today. Came in a beat up box, no wrapping inside, no tag. However the buckles are different, black stuff on foodbed, dirt on sole. One side feels different from the other. I assumed it is poorly made so they were returned and was sent out to me when I ordered online. Waiting for them to get back to me on this. Horrible company to do this!

I went to the journey store on December 19th in Victoria BC and they didn't have the size I wanted. The young woman in the store guaranteed me that she could have the right size delivered before Christmas and to my surprise Wednesday December 22nd it arrived at my door! This is amazing service and I'm super happy Excellent

Justin exhibited professionalism, patience, respect, and quality service from the first call, check-in to check-out. This young man was the epitome of leadership. I would love to hire him to become a part of our medical team, and I will contact you if interested in changes in the future.
Thanks for all of your help!
Mrs. Jackson

After reading all the reviews I became nervous about my order so I emailed customer service to my surprise they answered very quickly and were very helpful. I received my order in 3 business days and the boots were in perfect condition. I will order again!

Journeys was overall an okay experience. I tried to place an order of Dr Marten Jadon platform boots online, and they said they were out of stock, so I made a trip to my nearest store, who didn't have them in my size but was able to order them for me. This is a more popular shoe, so I understand stock running out, but I was confused as to why I couldn't order them on my end but they could on theirs. I was happy I was still able to get them, as they were one of the only places to get them at the time when I ordered, and the store associates were very friendly, but the only option was ship back to the store. It was an inconvenient process, with a lot of back and forth, but I ended up with the shoes I was after so at the end of the day, I'm happy.

Do not order from this company! You will never receive your order or a refund. Going out of business would be the best thing to happen to them! Thieves!

Store 1029 Superstition Springs Mall, Mesa AZ

I had EXCEPTIONAL service from a rep who assisted me and my daughter. His name was Reggie! He literally went above and beyond for us and other customers all at the same time. I watched him as he helped us and greeted every customer that walked in. He didn't make us feel rushed, he had no problem running back and forth to get us different shoes and sizes. He gave us time to decide on what we wanted, he advertised the sale items. Took time to size my daughters foot, gave his opinion on colors and styles. Reggie did everything with a smile and friendly manne I pray this review gets seen because although some would say he just dis his job, great customer service is hard to come by these days, he seemed genuine and I feel he should be recognized. Thank you for giving me and my daughter VIP service!

**System says unable to upload copy of my receipt saying it is too big, my purchase was done on 9/15/21, Trans *******, Empl *******