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JohnsonString Reviews Summary
Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
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This light is just "so-so". First off, it doesn't put out as much light as I hoped for. Second, the switches to turn on the individual lights were inop/intermittent at first. After "cycling" the switches several times they seemed to work better but I am leery that they will last. I would not recommend this light.
Very satisfied with the prompt mailing of the strings I ordered. I did find that the promo code did not work and decided it was for the next order and not this one.
As always, Johnson Strings gave me excellent customer service, a great price for quality products, and fast delivery. Thanks for keeping your standards high.
I love the violin for my son. The only two issues I do have is that the violin came with a bent string. The violin was also slightly scuffed. So I have to replace the trying before even being able to play the instrument.
We were referred to Johnson String for a rental of a cello, the shipping was very fast, the rental cost is average, the product is okay
Shipping time was average. Products are okay. I bought what I thought was a SOLID mahogany metronome and it was cheap and had plastic pieces for such a high price - but I blame the manufacturer and today's disposable society; not the retailer. (Most parts of the metronome were VERY THINLY MADE MAHOGANY and of inferior grade mahogany). I ordered several items and they were all shipped together.
They have real live USA customer service operators and are very easy to reach if you have any problems.
Our daughter needed a Viola for her strings class, we were refereed to Johnson String for a rental.
The process was very straightforward and i felt it to be cost effective
The strings I ordered got here super fast and allowed me to put on my strings before my lesson, making my fiddle sound great!!
I ordered a wolf tone eliminator, but the delivery envelope arrived empty as the eliminator had burst through the envelop. I notified Johnson Stribgs of the problem, and the had a wolf tone eliminator to me next day.
Always quick delivery and exactly what you ordered and in excellent condition. The prices are always in line with other companies.
The reasons that I choose Johnson's whenever I need any string accessories, music, or repairs, are many... a professional, knowledgeable, warm, and caring staff who know how to best serve any musician that comes through their doors- be they freelance professional players or four year old beginners in their first year of instruction. I would also mention a first rate selection of materials and instruments and quality repair service. Finally, I have been a customer of Johnson Strings since they first opened their doors!
I rented a standard 4/4 size cello from Johnson Strings and it was perfect. I ordered it then picked up in the store. The sales people were very informative and polite. Also, ordering the instrument online was very easy.
I ordered a new chinrest and Suzuki viola Book 1. The order came promptly and was well packaged. Great service!
The confirmation of purchase e-mail was lost in the shuffle. They found the mistake and fixed it within 24 hours. Thanks.
Great discount, no need for fast delivery so I'm more than satisfied especially for $200 for cello strings
I play it everyday. You can tell how much I love it. One of the best ways to have a wonderful time when you are not at work is playing violin.
I purchased Bass Scales by Latham. It was unavailable on Amazon. Not only did Johnson string have it but I received it in two days.
From the business
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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