On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JohnsonString Reviews Summary
Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Perfect replacement fit! If I ever need a replacement part for my shoulder rest I'll order from them again soon!
Ordered a shoulder rest for my violin and received it within a week. Fast, dependable service! Have used on-line ordering before and now and never disappointed.
Yes I received our violin order. The instrument is great and was delivered on time. We will read the info to proceed with return in three months. Thank you for your professionalism in this matter.
Thanks for the deals and your vast selection. Quick delivery too! The price for Ingles instrument stands and stand lights were unbeatable.
Great and pleasant transaction. Easy to place order online. Faster shipping, Excellent cello Strings and great price. Very well packed.
This is annoying. It have to use 100 words or it won't submit and I lose my right to comment?! Now I'm not happy. This is a pain in the butt. It says "in one sentence " and the rejects submission because iits counting words.
We are very fortunate to be within driving distance of Johnson String. Repairs and problems with the instrument have been taken care of promptly. We have ordered items and they always have been delivered quickly. Very pleased with the service over the last 6 years.
From the business
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account